Bristol Water Opiniones 

Phoned to give final meter reading for my business which we have had to close down due to serious illness of my partner. Been a very stressful time and having serious issues with Energy Companies. However, phoning Bristol Water billing to give a final reading and sort out the account was a delight. JENNY who took my call was bright and cheerful, even late in the afternoon. She made me feel valued and dealt with the enquiry really efficiently. The last week has been a very emotional time closing the family business after 25 years and JENNY'S comments made me feel so much better. I always find dealing with the accounts department at this company a simple delight as they all seem to enjoy their jobs. Someone somewhere higher up the pecking order is clearly doing the right thing and encouraging staff. A shame so many other companies cant take a leaf from BW's book!!!

Water stopped at 9.15pm. Called Bristol Water at 9.50pm. Specialist attended, identified the problem and fixed it by 11.15pm. Outstanding customer service and really lovely people. Well done Bristol Water! 👏

I've lived in Bristol for 6 years at multiple addresses and every interaction I've had with Bristol/Wessex Water has been exceptional. I have found them to be easy to contact, polite, friendly, knowledgeable, efficient and helpful. I've never had a bad interaction and I can't recommend them and their services enough. 10/10, 5 stars!!

many thanks to all the crew for getting our water back on in bristol after a mains water leak. well done.

Always a pleasure to deal with - efficient, pleasant and friendly.

I had to set up an account with Bristol Water today, though the website wasn’t very clear as to how to register for a new account, the LiveChat person I have been put through to, David, was immensely helpful and kind. I had no idea what I was doing as this is my first property, however, with David’s help everything was set up within 15 minutes and the billing was very transparent as well. Would definitely recommend for those who has no idea what they’re doing!

Would like to commend "Emma", Alex Kenyon and Alex Carter. I feel my issue was understood well, that people showed genuine concern, empathy, acknowledgement and acted on the issue quickly and effectively. I really appreciated Alex Kenyon giving me time to gather my thoughts and present information in my own time. In the current pandemic with restricted services with many companies, it was great to still feel like a valued customer and be able to use the services in the way I wished to.

I've been a Bristol Water customer for 4 years and always found them a pleasure to deal with when I have any query or issue.

wow ! I just want to say a big thankyou to Miles @ customer service, exceptional , professional and a delight to speak with , my enquiry dealt within minutes. Wish other companies would drink the same water as these guys (no pun intended)
thankyou

major water leak on are mains bristol water came out to check turned out to be under are neighbours property insurance would not repair as used money for trace and access but we got a new main in by private contractor they came out next day as we were an emergency to reconnect new pipe thanks cathy x customer service

We were let down by our insurance company who basically put us in a hotel instead of sorting out leak Jo,Chris and Kathy are a credit to the company they were so helpful acted straight away and reassured they could help which they did reconnected us within 24 of phone call

Spoke to a lovely person named Adam regarding having a water softener fitted to my home. Despite this not being a service Bristol water offers, Adam was very helpful suggesting putting the idea forward to the company. He also assured me I would get a callback once the suggestion had been reviewed.
I wouldn't hesitate using Bristol water for this service given the excellent customer service.

Every time I phone the water board they answer the phone within 3 rings.
Always polite helpful and sort any problems or payment out straight away.
I can’t speak highly enough of how efficient they are. 200% brilliant.
They go far beyond the training they have been given. Brilliant 👏👏👏

Fantastic customer service!

Quick hold time, helpful staff, and they want to support you