Britannia Lanes Opiniones 

276
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Absolutely quality service. The guys could not have been more helpful. Weather was hot and they didn’t stop all day. Would certainly recommend this Company to anyone.

Valorada con 5 estrellas sobre 5

We were so impressed with Britannia Lanes. The process through from initial quotation to collecting all the empty boxes and everything in between we could not fault. Any questions were answered prompt... Ver más

Valorada con 5 estrellas sobre 5

The process was very straight forward and professional. And I can honestly say the 5 guys who managed the move on the day were exceptional. So helpful, courteous and they did everything they could to... Ver más

Valorada con 4 estrellas sobre 5

We had a local move, with all packing by the company. These are not the cheapest local company but the job was completed on time, over two days. Always cheerful but busy. Included an extra drop-off w... Ver más

Información sobre la empresa

  1. Empresa de mudanzas
  2. Agencia de alquiler de camionetas

Escrito por la empresa

We are a family run and owned business offering domestic and commercial removals, locally to the West Country and internationally. We offer container storage and self storage; van hire and confidential shredding services. We opened in 1974 by Mike & Sylvia Lane and are now on our third generation of family working in the business. We are proud to be part of Britannia Movers Co-operative.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

276 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 75% de las opiniones negativas

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4,6

Todas las opiniones

(276)

31 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

An exceptional and excellent experience

What an extraordinarily good experience. Everything worked exceptionally well. London all packed up and safely arrived in Devon. All the team went way beyond my expectations to make sure it went smoothly and stress free. Very professional. A pleasure to deal with such a well organised company. I would absolutely recommend them.

7 de agosto de 2024
Opinión espontánea
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Respuesta de Britannia Lanes

Thanks Gill for such a lovely review, we have let your removal crew know how pleased you are. Kind regards Lynn

Valorada con 5 estrellas sobre 5

As always great service

As always great service. easy to deal with and good range of vans.
My insurance claim was dealt with very fairly and without stress ( glad I took the excess cover!).

7 de agosto de 2024
Opinión espontánea
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Respuesta de Britannia Lanes

Hi Mike, that's great to hear. Regards Lynn

Valorada con 5 estrellas sobre 5

Highly efficient and friendly service

Highly efficient and friendly service. The guys who completed the collection and delivery of our furniture and possessions were a joy to work with. We couldn't have wished for a more stress free move. We have no hesitation in recommending Britannia Lanes of Devon.

24 de julio de 2024
Opinión espontánea
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Respuesta de Britannia Lanes

Thank you for sharing such a positive review of our service. Regards Lynn.

Valorada con 5 estrellas sobre 5

Fantastic people to deal with

Our movers were incredibly professional, friendly and flexible. They kept us at ease and were exceptionally knowledgeable when dealing with any questions we had. We couldn’t have asked for more.

25 de julio de 2024
Opinión espontánea
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Respuesta de Britannia Lanes

Hi Chris, we are pleased that our service provided everything you hoped for. thanks Lynn

Valorada con 5 estrellas sobre 5

Excellent service at a good price

Excellent service at a good price. Very professional from start to finish. Turned up right on time and the three men were all great loaded up our items and furniture quickly while still taking care not to damage anything and then delivered it to my new home placing it where I asked them to. I would definitely recommend them.

22 de julio de 2024
Opinión espontánea
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Respuesta de Britannia Lanes

Hi David, we are pleased to here all went well with your move. thanks Lynn

Valorada con 5 estrellas sobre 5

Very friendly and personable staff who…

Very friendly and personable staff who went out of their way to accommodate our needs and make us feel welcome. Very quick and easy to collect vehicle on the day.

17 de julio de 2024
Opinión espontánea
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Respuesta de Britannia Lanes

Thank you for you 5 star review. Lynn

Valorada con 5 estrellas sobre 5

Friendly and helpful

Staff both in the office and onsite were very friendly. The removers packed with care and checked where I wanted things positioned. I would definitely reccomend.

19 de julio de 2024
Opinión espontánea
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Respuesta de Britannia Lanes

Thank you for lovely review. Lynn

Valorada con 5 estrellas sobre 5

Great Service

Good service throughout from booking to removal day, collection and unloading. The staff on the day were helpful, and fun to have a round.

17 de julio de 2024
Opinión espontánea
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Respuesta de Britannia Lanes

Hi Trevor, many thanks for your review, we have passed your comments onto our crew. Kind regards Lynn

Valorada con 5 estrellas sobre 5

Friendly

Friendly, efficient and professional

5 de julio de 2024
Opinión espontánea
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Respuesta de Britannia Lanes

Thank you for your 5 star review. Lynn

Valorada con 5 estrellas sobre 5

Carefull packing, looked after my mum's wishes. Kind, friendly. On time.

Dan and Adrian were great. They moved my mum from Essex to Devon recently and the service was perfect. Carefull packing, looked after my mum's wishes. Kind, friendly. On time. What more could you want. They even got mum a fish and chip dinner.

11 de julio de 2024
Opinión espontánea
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Respuesta de Britannia Lanes

Many thanks for such a kind review, Dan and Adrian were happy to help.

Valorada con 1 estrellas sobre 5

PLEASE don't trust these movers

PLEASE don't trust these movers. They over-charged, they broke items and furniature. They left valuable items behind, ie: lawn mower, wheel barrow, air conditioners, and my son's BED etc, etc! They left things out in the rain. They packed boxes full of rubbish & then charged us for them (we didn't know the contents until we unpacked), after which we found that many things were missing too! Thismade us so depressed and angry, we still are. And we have proof.
Addition:
*THEY CHOSE TO MOVE US DESPITE SAYING AFTERWARDS THEY ONLY HAD A DAY SPARE.
*AFTER THE WAY THEY TREATED OUR BELONGINGS, WHY WOULD WE TRUST CONTINUED SERVICE WITH THEM?
*THE LANES ARE ON THE BAR COMMITTEE, THEREFORE A CONFLICT OF INTEREST.
*WE FOUGHT HARD TO GET OUR MONEY BACK AND COMPENSATION FOR THE THINGS THEY BROKE AND LEFT BEHIND, BUT IN THE END WERE ONLY ABLE TO GET LESS THAN HALF.
*THIS WAS A SHAMEFUL WAY TO TREAT A PHYSICALLY DISABLED PERSON AND HER CARER!
*FAMILY RUN BUSINESSES SHOULD NOT BE RUN BY DISFUNCTIONAL FAMILIES.

23 de agosto de 2023
Opinión espontánea
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Respuesta de Britannia Lanes

Dear River, I was sorry to see you've left a 1 star review after our last 12 months of consistent communication. You have approached the BAR and an Ombudsman service with your complaint, both of which have found Britannia Lanes' communication to be fair, reasonable and that little fault is to be held with us. As discussed many times, you gave us one day's notice to arrange your move, you provided us a largely inaccurate list of goods and your effects far exceeded the capacity of your new home. We offered to take goods into storage with us or deliver them to another provider which you refused, and therefore we were left with no choice but to leave effects outside. In any case, you have received settlement against your complaint and therefore we consider this matter closed. Kind regards, Alexandra Lane

Valorada con 5 estrellas sobre 5

Very efficient and reliable

Very efficient and reliable. Honest and up front about pricing. On the day of the move they were very quick and clearly knew how best to pack things. Made our move very easy.

28 de junio de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Positive experience

The experience we had from Britannia Lanes was positive. The packing and loading was led and coordinated by Adrian and ably supported by Dan and Tony. All 3 of them worked with professionalism and good humour, getting the job done swiftly and carefully. These guys deserve 5 stars!
During the unloading, with other members of the team, our sofa suffered some leather damage which is why we gave an overall score of 4. However, Britannia Lanes have organised for this to be mended so we’re pleased we took out the insurance.
I’d like to also mention Lynn B in the office - our move date had to be changed and she tried her best to accommodate our needs and keep communication clear.

13 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very impressed with Britannia self…

Very impressed with Britannia self storage and self drive, especially with Mr. Robert Parr nothing was too much trouble, It’s hard nowadays to find such a friend people that are there happy to help, I needed to change 3X dates for my rental car - all without hassle, Storage is clean and access 24/7, I will definitely use them again as I can only highly recommend it.

6 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Efficient, kind and accommodating to disabled customers. Absolute stars.

This was our first time of hiring a full packing and moving service, and all the people involved were excellent. I am disabled, and as if my usual difficulties weren't enough, I also had an accident on the morning of the move and the lads made sure our sofa came in first so I had somewhere to sit and nurse my wounds. I wish we could hire you to do unpacking too because it's taking us ages!

If you are thinking about hiring movers, but don't think hiring packing services is necessary... Let me assure you, it's necessary. It's worth the extra money, and Britannia are worth your business. Would give more stars if I could.

29 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Britannia Lanes Exeter are amazing !

Britannia Lanes Exeter are amazing !
Nothing's too much trouble and all the colleagues are professional, helpful and very understanding.
We were extremely happy with their Removal and the Self Storage service.
Thank you !

24 de mayo de 2024
Opinión espontánea

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