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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic service from Britannia Rose. The curtains were made ahead of schedule and we were so impressed we’ve ordered another pair ! Would highly recommend this company. The free matching cushi... Ver más

Valorada con 5 estrellas sobre 5

I ordered two cushions with piping and feather interiors. I was delighted when they arrived. The cushions were perfectly made. I previously ordered a sample of the material, to make sure it was exactl... Ver más

Valorada con 5 estrellas sobre 5

Always good quality work and very helpful team.Have never let me down, curtains well made and in reasonable timeframe. Would recommend if have a query just call their helpful team.

Valorada con 5 estrellas sobre 5

The website is easy to navigate and provides brilliant guidance to ensure that orders are precise and perfect in every way. It also provides a helpful status timeline, enabling customers to feel r... Ver más

Información sobre la empresa

  1. Fabricante y proveedor de cortinas
  2. Tienda de cortinas
  3. Tienda de decoración e interiorismo
  4. Diseñador de interiores

Escrito por la empresa

An ethically driven company. Made to Measure Curtains - Over 100,000 fabric choices from the UK We exist to make a difference, to date we have helped raise over £170 million for UK charities.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 66% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Britannia Rose

I placed a samples order ,last week ,these were with me in a few days
Excellent top designer samples , I've recieved a great customer service, thank you

2 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very professional service from start to…

Very professional service from start to finish. Curtains made and delivered within the said two week period. Curtains made to an extremely high standard. I could not fault this company and will recommend it to all my friends.

14 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class customer service

First class customer service, very quick to respond to queries and very accommodating. The curtains look great and are very well made. I wouldn't hesitate to use Britannia Rose again.

14 de noviembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great quality

Great quality, and good customer service (they were able to amend the order)

Turnaround was a bit slow, though this actually turned out to be in my favour in this case, as I had to amend the order quite a while after placing it.

22 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

A very satisfied customer.

The curtains are perfect, beautifully made. I am very, very pleased with them.
The ordering service is excellent. All my questions were answered with confidence and expertise. My mind was put at ease. Nothing was a problem.
Delivery was efficient. They arrived on time.
Thank you so very much.

22 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

So easy to measure and order.

So easy to measure and order.
My curtains arrived in good time and they were absolutely beautiful. Just what I hoped for. The quality of the materials and workmanship was perfect. I will definitely be using them again.

4 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

PLEASE DO NOT USE THIS Company Order…

PLEASE DO NOT USE THIS Company Order number ORD1744713
make sure you read all the reviews before ordering. I’ve been in a soft furnishing trade for over 30 years ordered fabric on the 28th of November paid over £400 paid extra for 1 to 2 days delivery sent email after email asking where my order
was Only to be told it was on its way why are they providing a 1- 2 Days delivery and charging an extra fee when they are not providing this service it’s a complete joke after emails back and forth which does not give you any advice at all. Complete waste of time. I was told my order was out for delivery today the 3rd of December I told them on the website to deliver the order and place it in the shed as they call it my safe place I got home from work only to find no order in shed or anywhere else . Sat waiting for my order only to receive a picture of somebody else’s front door definitely knew it wasn’t mine. It had a great giant Santa Claus in the garden Would normally find this funny realised it was delivered at my neighbours with no note for the door to say it was delivered there This company is a waste of time I have a client now who is not happy due to the fact their order was meant to be back before Christmas no such luck .
If you want any advice shop for your fabric locally, it will be better quality. I shall be telling all of my clients not to go anywhere near this company And by the way, please don’t send me a generic apology because I will not accept it .

3 de diciembre de 2024
Opinión espontánea
Logotipo de Britannia Rose

Respuesta de Britannia Rose

Thank you for your feedback. We are genuinely sorry to hear about your experience and the inconvenience caused by the issues with your order.

At Britannia Rose, we strive to provide a high-quality service to all our customers, and it is clear that on this occasion, we fell short of the high standards we set for ourselves. We sincerely apologise for the delays in delivery, the mix-up with the courier, and the lack of communication surrounding your safe place instructions. We are addressing these matters with our delivery partners to ensure such issues are avoided in future.

We would also like to take this opportunity to share a little about who we are and what we stand for. Britannia Rose was established to support smaller businesses across the UK, as well as provide a meaningful contribution to the wider community. We work with over 18,000 UK charities, and through our efforts, we are proud to have helped raise over £200 million for charitable causes. Our commitment to making a positive impact is at the heart of everything we do.

We value feedback like yours as it helps us improve our service and uphold the trust that both our customers and the communities we support place in us. We would welcome the opportunity to make this right for you and ensure that your concerns are fully addressed. Please do get in touch with us directly to discuss this further.

Thank you once again for bringing this to our attention.

Kind regards,
The Britannia Rose Team

Valorada con 5 estrellas sobre 5

Ordering was an easy process

Ordering was an easy process. The curtains are really well made and now hanging beautifully. I have used Britannia Rose a couple of times now and will continue to use them in future. Thanks

29 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Excellent and prompt service re delivery of samples and fabrics ordered. Excellent quality and very good customer service!
Thank you!

3 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great curtains :)

The staff at Britannia Rose were very helpful and kept me informed at all stages, and if they had any questions they were quick to contact me. If I had any concerns they answered them quickly. The curtains are lovely, fabric and finish first rate.

12 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Britanniarose went above and beyond…

Britanniarose went above and beyond with my order. I requested something extra to the norm and this was no problem to them.
My curtains look fantastic and fit perfectly. I would definitely recommend them.

16 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful curtains expertly made

I cannot tell you how pleased I am with the curtains. They have been beautifully made at a reasonable price. They were packed and despatched with utmost care. I can thoroughly recommend Britannia Rose and have done to my neighbours.

14 de noviembre de 2024
Opinión espontánea

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