I find the site almost unusable since the change to the GUI. I assume the thought they were modernising it but instead it made it so counter intuitive. It is so bad that I no longer enjoy even tryin... Ver más
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Consulta las opiniones de los clientes
Through some administrative glitch, my annual renewal had not been processed two months ago. I found the telephone number to ring on the website Contact link. It was answered promptly by Joanna who... Ver más
La empresa ha respondido
When it came to updating payment details, I wasn't able to do this online, which I was surprised at. However, I contacted the archive by email and Joanna dealt very quickly and efficiently with my qu... Ver más
The new British Newspaper Archive website update has ruined the research workflow. BNA has completely removed the sidebar that showed search result counts by decade at a glance. Instead of instantly... Ver más
Información sobre la empresa
Escrito por la empresa
The British Newspaper Archive is the largest online collection of historical British and Irish newspaper pages, created through a partnership between Findmypast and the British Library to preserve, digitise and share one of the world’s most remarkable newspaper collections. Since launching in 2011, the project has transformed access to the British Library’s vast holdings, bringing millions of searchable newspaper pages to researchers, historians, family history enthusiasts and curious readers around the world. Spanning from the 1600s to the modern era and covering Britain, Ireland, the Commonwealth and beyond, the archive contains millions of stories that capture everyday life, major world events and everything in between. From birth, marriage and death notices to reports of political movements, sporting triumphs, court cases and wartime experiences, the collection offers a unique window into the past. Working from the British Library’s newspaper facilities at Boston Spa, Yorkshire, specialist scanning teams carefully digitise newspapers from both original paper volumes and microfilm, using advanced technology to preserve even the rarest and most fragile titles. Supported by partnerships with libraries, archives, publishers and technology providers, the British Newspaper Archive continues to grow, adding new pages every week and ensuring that history as it happened remains accessible for generations to come.
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Impossible to use the recently updated…
Impossible to use the recently updated site now. Renewed my membership 4 weeks ago as BNA was a great resource over the last couple of years on my family ancestry search....... however I now can't use it. Unable to refine my searches......and end up getting thousand plus returns when I search for something! Extremely disappointed.......and regretting renewing my membership.
21 de agosto de 2026
Opinión espontánea
Respuesta de Britishnewspaperarchive
Thank you for sharing your feedback.
We’re sorry to hear how frustrating you’ve found the changes to the site and search experience.
We’re continuing to review feedback to understand where improvements can be made. We do have help pages for searching onsite: https://www.britishnewspaperarchive.com/help/categories/35536782608285-exploring-the-archive
And in our blog: https://www.britishnewspaperarchive.com/blog/the-power-of-search-on-the-new-british-newspaper-archive
If there is something specific we can help with with refining searches that you previously were able to do but can't now, please do get in touch with our Support Team support@britishnewspaperarchive.com and they’ll be happy to help where they can.
Kind Regards,
The British Newspaper Archive
I used to love this site
I used to love this site: by far the best for newspaper research. If only the company had bothered to do some research amongst its users before it launched this disaster.
I work with a lot of tech and I'm used to programs changing so I thought I'd give this a go. Often things do become intuitive once you've worked with them a little.
Alas that is not the case with this update. I created a new collection but cannot import any of my original bookmarks into it: they each have to be viewed and then saved into the new collection.
Well, you'd hope that would be the case, wouldn't you? I created a new collection, painstakingly clipped, annotated and saved three test clippings into it, only to find out that my collection had completely disappeared when I went back to try and find it via the menu.
The 'new' bookmarks are an unhelpful disaster as far as finding anything goes. The title of each clipping is gobbledegook. The date against it is the date you accessed it, not the date of the original article.
Fortunately I always make a document copy of my research, but I like to double check things and BNA have made this completely impossible.
I don't know who was responsible for coding this disaster, but for future reference, there is a thing called beta-testing you appear to have entirely ignored. If, as I sincerely hope, you restore the old functionality to the site, for God's sake beta-test it.
21 de agosto de 2026
Opinión espontánea
If it’s not broke, etc, etc!
I have to agree with all of the negatives views regarding BNA. The site worked perfectly well without this upgrade which is appalling. I have been a member for many years but as my subscription renewal is due in October I may well look at the alternative site on Ancestry.com. I used to enjoy this site so much but can only say, "if this is progress, forget it”. Very disappointed.
21 de agosto de 2026
Opinión espontánea
Respuesta de Britishnewspaperarchive
Thank you for taking the time to share your feedback.
Changes have been made for a number of reasons as part of the ongoing development of The British Newspaper Archive and we will continue to review feedback as part of any ongoing changes.
If there is something specific we can help with on the new site, our Support Team can be contacted on support@britishnewspaperarchive.com
Further details on the reasons for the changes, along with enhancements made since launch, can be found on the following pages:
https://www.britishnewspaperarchive.com/blog/new-edition-british-newspaper-archive
https://www.britishnewspaperarchive.com/blog/recent-enhancements-british-newspaper-archive
Kind Regards,
The British Newspaper Archive
New site is dreadful
The changes to the site have made it exceptionally difficult to use . As a result I haven’t renewed my subscription (after using for several years) and won’t until they go back to how it was or make big improvements.
The only positive is I did like the ability to look more easily through an entire edition and move easily to the next one . But that’s it - the rest of it is now a shambles. They have ruined what was a fantastic resource.
21 de agosto de 2026
Opinión espontánea
Respuesta de Britishnewspaperarchive
Thank you for sharing your feedback, and we're sorry to hear you have chosen not to renew due to the changes.
We recognise that the changes to The British Newspaper Archive have had a different impact depending on how customers use the site.
If there is something specific you are having difficulty with that we can help with, please get in touch with our Support Team at support@britishnewspaperarchive.com.
We are reviewing feedback and continuing to make enhancements. More details can be found in our blog:
https://www.britishnewspaperarchive.com/blog/recent-enhancements-british-newspaper-archive
We’re pleased to hear that you’ve found the ability to look through an entire edition and move between editions more easily to be a positive change.
Kind Regards,
The British Newspaper Archive
Renewal glitch
Through some administrative glitch, my annual renewal had not been processed two months ago. I found the telephone number to ring on the website Contact link. It was answered promptly by Joanna who acknowledged what had happened, advised me to pay for renewal there and then, and offered me some discount so that I wasn't being charged more than previously. Excellent service and very pleasant manner. Thank you!
21 de agosto de 2026
Opinión espontánea
Respuesta de Britishnewspaperarchive
We are so pleased to hear about your positive experience with Joanna and she was able to help you with your renewal.
Thank you for sharing your kind words and we'll be sure to pass your feedback onto Joanna.
Kind Regards,
The British Newspaper Archive
Ruined a perfectly good site
Ruined a perfectly good site! The new layout is not user friendly at all and takes more time to find my saved bookmarks; which took me long enough to find as I thought they'd been wiped! You can't put them in alphabetical order so I have to scroll through loads of pages! Not Happy :(
Please change back
19 de agosto de 2026
Opinión espontánea
Respuesta de Britishnewspaperarchive
Thank you for your review and we're sorry to hear of your disappointment.
We are reviewing all feedback and as part of upcoming enhancements, notes attached to saved articles will become more visible, allowing you to view them at a glance.
We're also exploring additional filtering options to give users greater flexibility when organising and navigating saved content.
More details of other updates can be found here:
https://www.britishnewspaperarchive.com/blog/recent-enhancements-british-newspaper-archive
Thank you for your feedback.
Kind Regards,
The British Newspaper Archive
Support
Many thanks to Sophie for prompt, courteous and helpful support in resolving payment issue.
20 de agosto de 2026
Opinión espontánea
Respuesta de Britishnewspaperarchive
Thank you for taking the time to review the service you received from Sophie.
We'll be sure to pass this onto her and if you do have any further queries please don't hesitate to get back in touch.
Kind Regards,
The British Newspaper Archive
A shambles
The new site is a shambles and completely un-user friendly. Did the British Newspaper Archive actually consult anyone who uses the site before making the change? All I can see is a lot of fluff, extra clicks and complexity, where the old site - whilst not perfect - was clear and easy to navigate. My suspicion is that they based the design on integration with Find My Past, but failed to appreciate that many many many people who aren't genealogists - including me - use it for other forms of research.
They need to provide an option to revert to the old site or go back to it wholesale.
19 de agosto de 2026
Opinión espontánea
Respuesta de Britishnewspaperarchive
Thank you for taking the time to review and we're sorry that you find the new site unfriendly.
Changes have been made for a number of reasons as part of the ongoing development of The British Newspaper Archive
Further details on the reasons for the changes, along with enhancements made since launch, can be found on the following pages:
https://www.britishnewspaperarchive.com/blog/new-edition-british-newspaper-archive
https://www.britishnewspaperarchive.com/blog/recent-enhancements-british-newspaper-archive
Thank you again for your feedback.
Kind Regards
The British Newspaper Archive
What a dreadful mistake it was
What a dreadful mistake it was, changing a tried and trusted format for this ghastly replacement. Search facility rubbish, all saved records gone and can't be viewed without paying again. Are you having a laugh? What set of crooks! And no - I won't be renewing.
18 de agosto de 2026
Opinión espontánea
Respuesta de Britishnewspaperarchive
Thank you for taking the time to share your feedback.
We're very sorry to hear that the recent changes to the site have caused frustration and have led you to decide not to renew your subscription.
Bookmarks and saved searches including notes have been moved over to the following section of your account and are accessible with your subscription: https://www.britishnewspaperarchive.com/my-research
If you are not seeing these, please do contact our Support Team support@britishnewspaperarchive.com to allow them to review your account directly.
Kind Regards,
The British Newspaper Archive
I have already complained about the new…
I have already complained about the new website design. As a long-standing customer I am increasingly frustrated by the complicated and inefficient searching process that Advanced Search entails. Printing off results can be done but it too is a lengthy process. Unlike other complainers I always printed off my searches in the 'old' system which was much more straightforward. I am unsure what market BNA now is trying to attract - if it is serious long-term researchers then you will lose their interest. I think giving the new format even one star is hugely generous.
18 de agosto de 2026
Opinión espontánea
Respuesta de Britishnewspaperarchive
Thank you for your review.
We’re actively reviewing feedback to identify where improvements can be made. Your feedback will be shared with the team responsible for ongoing improvements.
Thank you again for taking the time to share your comments. We’re sorry the new experience hasn’t met your expectations and appreciate your feedback.
Kind Regards,
The British Newspaper Archive
British Newspaper Archive is lacking
I recently paid one year subscription to this newspper archive. It is nigh impossible to search for anything. The search engine is complicated and it takes ages to search and nothing relevant comes up. Some editions of newspapers aree not on there, years wotth! i.e. Tottenham Weekly Herald 1976 to 1980. Hornsey Journal 1976 plus, and some sixties editions of the Croydon Advertiser.
18 de agosto de 2026
Opinión espontánea
Respuesta de Britishnewspaperarchive
Thank you for your review and we're sorry you are having issues.
Having reviewed your previous review, we can see details regarding available publications has been shared.
We do provide help pages onsite for searching however if you are requiring further assistance, we would recommend reaching out to Customer Support as they can review your account also.
Their contact email is support@britishnewspaperarchive.com
Kind Regards,
The British Newspaper Archive
I was one of the early complainers…
I was one of the early complainers about the new but not improved website, the former I had used for years. Since then I have tried using it almost on a daily basis, trying to get some method that works. Unfortunately, unless some major changes are made or reverting to the old model, you will lose customers and if it is a case of "they will get used to it in time"....people will not and it will become a last resort site rather than a go to.
17 de agosto de 2026
Opinión espontánea
Respuesta de Britishnewspaperarchive
We're sorry that you have had continued issues with the new site.
To assist further please can you get in touch with our Support Team at support@britishnewspaperarchive.com with details of what it is you are trying to do and the issues you are encountering. They will also be able to review your account, which is not something that we can do here.
Kind Regards,
The British Newspaper Archive
From 5 stars to 1 star in 1 update
So disappointed with the changes to the website.
Prior to the July 2026 update I would have given 5 stars but now I only award 1.
I’m glad I’m due to renew my membership soon because I won’t bother as this site is no use to me.
The search facility was excellent prior to the update but it is dire now and it is hard to find articles that should be easily narrowed down.
Please revert to the original otherwise you will lose a lot of customers in the next 12 months.
17 de agosto de 2026
Opinión espontánea
Respuesta de Britishnewspaperarchive
We’re sorry to hear you’ve found the changes to the site and search experience disappointing.
We’re continuing to review feedback to understand where improvements can be made.
We do have some help pages for searching onsite:
https://www.britishnewspaperarchive.com/help/categories/35536782608285-exploring-the-archive
And in our blog:
https://www.britishnewspaperarchive.com/blog/the-power-of-search-on-the-new-british-newspaper-archive
If you need any help finding your previous research or using the new site, please do get in touch with our Support Team support@britishnewspaperarchive.com and they’ll be happy to help where they can.
Why was a good useful resource wrecked?
I’m horrified at what has been done to this site. I found it so useful and efficient for local history research and paid for an annual subscription for years. It’s now like working in blinkers wearing thick gloves under officious restrictions. You can’t download a legible full page any more or get up a range of local newspapers for a set period. Is Findmypast trying to attact an American market or what? I won’t be renewing my subscription.
15 de agosto de 2026
Opinión espontánea
Respuesta de Britishnewspaperarchive
Thank you for taking the time to share your feedback.
We're sorry to hear that you're disappointed with the recent changes. Full page downloads are still available and using the filters you can include the date published (selecting either a date range or a specific day) and/or place, county and country of publication alongside other filter options.
If there is a specific search you are trying to undertake that you can't and you need further assistance, our Support Team can be contacted on support@britishnewspaperarchive.com
Kind Regards,
The British Newspaper Archive
Recent changes have totally ruined this site
I am an academic researcher and long-time subscriber to this site and the recent changes have been horrendous to navigate, making vital discoveries I had found now untraceable and the site so much more difficult and clunky to use in every way. I use this for my job and the amount of anxiety these changes have caused me is unbelievable. Horrible site to use now.
14 de agosto de 2026
Opinión espontánea
Respuesta de Britishnewspaperarchive
Thank you for taking the time to provide us with feedback. We're sorry that the new experience has not met your expectations, but we very much appreciate your comments.
We're actively reviewing feedback to understand where improvements can be made and our blog does provide further details on why changes have been made including enhancements we have introduced since launch : https://www.britishnewspaperarchive.com/blog/recent-enhancements-british-newspaper-archive
Kind Regards,
The British Newspaper Archive
Changed for the worse
A few months ago my review would have been five stars. I loved it and found searching and saving articles easy and effective. Now my research, over 4000 items filed under relevant headings, is no longer readily available - only the titles of the publication and the date. I’m fortunate to be towards the end of this particular project. What’s more, the user unfriendliness of this will result in having to print out research, rather than knowing it’s all stored neatly on the website - not exactly a green initiative. Did no one road test this first?
12 de agosto de 2026
Opinión espontánea
Respuesta de Britishnewspaperarchive
We're sorry to hear you have had issues with your research.
Bookmarks and saved searches including notes have been moved over to the following section of your account: https://www.britishnewspaperarchive.com/my-research
If you are not seeing these, please do contact our Support Team support@britishnewspaperarchive.com to allow them to review your account directly.
Details on Workspaces, Clippings and Collections can be found here: https://www.britishnewspaperarchive.com/blog/clippings-collections-workspaces
Kind Regards,
The British Newspaper Archive
BNA's new presentation is nothing less…
BNA's new presentation is nothing less than a shambles; This is a good example of 'If it ain't broke, don't fix it'. the version that many of we subscibers have used for years, was clean, easily understood and versatile. What we have thrust upon us (for no apparent reason) is a model that management ought recognize, would be best to be binned immediately before further damage is done to the brand BNA.
Edit 21/8/2026; I have read the replies of other reviewers and must agree with comments made and the probable likelihood that comment from BNA is AI generated. There is no recognition of the damage being done or urgent response needed; just a review in time. Being an annual subscriber whose subscription is automatically renewed, I feel that I am now receiving an inferior product from that to which I originally signed up. Surely, this must come under the Trades Description Act. Unlike BNA’s reaction, I can now say I have reviewed BNA’s response and have decided to suspend renewal of my subscription (and advise others to do similar); BNA is in the fortunate position of taking money in advance and so will not notice until the bank does not fulfil their request to renew. I suggest the shortfalls be made up by the individual(s) who signed-off the poor product forced upon us.
11 de agosto de 2026
Opinión espontánea
Respuesta de Britishnewspaperarchive
Thank you for taking the time to share your feedback and we're sorry to hear that you're disappointed with the recent changes.
We will be reviewing feedback as part of our ongoing refinements. Further information regarding the changes can be found here:
https://www.britishnewspaperarchive.com/blog/bnas-next-edition
Kind Regards,
The British Newspaper Archive
Terrible
I had been using what had been a wonderful site of information daily. Constantly checking "Today's". Uploads. Not any more. I subscribed regularly and for several years had annual subscriptions. Due to the upgrades and the ruination of the site I will no longer be a visitor to the site. So disappointed as it also helped in my genealogy searches. It's no longer part of my daily routine. What a shame. Thank goodness I didn't have an annual subscription this year.
3 de agosto de 2026
Opinión espontánea
Respuesta de Britishnewspaperarchive
Thank you for taking the time to share your feedback.
We have now introduced a new home for recently added and upcoming newspaper titles, as we know many users like to keep track of the latest additions to the Archive.
Newly added and upcoming content can be found via the following page: https://www.britishnewspaperarchive.com/newspapers/all
Alternatively by navigating to the ‘Explore newspapers from across the archive’ section on the homepage and selecting the link above the drop-down menu. This takes you to the list of all our newspaper titles, which you can refine to ‘Latest’ and ‘Upcoming.’
Kind Regards,
The British Newspaper Archive
The recent 'upgrade' to the British Newspaper Archive website is a disaster.
After subscribing to the British Newspaper Archive since its inception and using it intensively for my research over many years I am profoundly shocked by the 'Upgrade' and introduction of the new website. The functionality, ease of access and user friendliness of the site have been effectively destroyed.
DC Thomson and the British Library should be ashamed and, hopefully, working fast to repair the damage and restore what we enjoyed previously. Why were any of the changes deemed to be necessary? Was a trial/pilot undertaken with existing users?
10 de agosto de 2026
Opinión espontánea
Respuesta de Britishnewspaperarchive
Thank you for sharing your feedback.
Changes have been made for a number of reasons as part of the ongoing development of The British Newspaper Archive, and we recognise that changes can have a very different impact depending on how customers use it.
We are listening carefully to the feedback we have received since the changes were introduced, including feedback about navigation, usability and the overall experience.
This feedback is being considered as we continue to develop and improve the Archive.
Further details on the reasons for the changes, along with enhancements made since launch, can be found on the following page:
https://www.britishnewspaperarchive.com/blog/new-edition-british-newspaper-archive https://www.britishnewspaperarchive.com/blog/recent-enhancements-british-newspaper-archive
Thank you again for your feedback.
Kind Regards
The British Newspaper Archive
Awful new layout
The new website layout actually makes using the site impossible. Things that took seconds to do and organise are now made very complex and confusing. All the notes attached to old saved stories are gone. A new 'workspace' option added - not sure what that is for or who asked for it.
This has gone from being my favourite place to spend a few hours to dreading having to use it. It's awful.
Bring back the old layout. Save your money and go elsewhere.
10 de agosto de 2026
Opinión espontánea
Respuesta de Britishnewspaperarchive
We're sorry that you have had issues with the new website.
Regarding your notes, these should still be available. . Bookmarks and saved searches should have been moved over to the following section of a users account: https://www.britishnewspaperarchive.com/my-research
If you are not seeing these, please do contact our Support Team support@britishnewspaperarchive.com to allow them to review your account directly.
More information on workspaces can be found here:
https://www.britishnewspaperarchive.com/help/articles/35619520429085-what-are-clippings-collections-and-workspaces
Kind Regards,
The British Newspaper Archive
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