Brook Street Opiniones 

I was very pleased with the staff at Brook Street. Each member I spoke to was very kind and dedicated to their work. I was impressed with how efficient and well managed the service was.

I have never experienced such shocking service to its staff in my life , never answer e mails dont answer phones , pay not on time no one gives a damn about taking ownership of anything once your employed. Been on a contract 15 months now were i work payrise was agreed last June we are still waiting for increase and back pay so basically we are doing same job as employed staff on less money ! had a week off got paid even less an hour as they work it on average of last 52 weeks however we have been underpaid last 52 weeks due to not having the increase!! in fact the staff are having this years increase in july and we have not had the 2 from
last year !! i am speechless they just fo. us off seen on net they done this im June 24 and only sorted it wen a union was taking them to court. only advice i would give is if you are reliant on your wages being correct each week dont bother with Brook Street find another agency !!

Very disappointing experience with Brook Street’s payroll and communication process.

There appears to be a serious lack of communication between departments, with emails often going unanswered and phone calls rarely picked up. Issues that should be resolved quickly seem to drag on for weeks without proper updates or accountability.

The level of professionalism and urgency shown when dealing with payment-related matters is extremely poor, especially considering the amount of stress and inconvenience these situations can cause people.

Overall, the experience has been frustrating, unorganised, and far below what would be expected from a large recruitment agency.

The team from Brook street Liverpool onboarded me into a fixed term position within HMLR. The process was very structured (as per civil service requirements), but Joanne and her team worked very closely with me in order to get all necessary documents and references together.
I have now been asked to take a full time role within HMLR, which Joanne and her team fully prepared me for. Jo also ensured she came by to see us regularly and she always brought some chocolates for us (which is always a nice touch) and she was always suoer quick at getting back if any issues arose.
Thanks for everything Jo !!!

Worst agency going. I've worked for a few. First warning sign should have been when they lost the copy of my passport they took to sign me up and then tried to BLAME ME for not getting the name of the woman who did it, when I literally went in at the time they appointed me! Then they rabg and gave me a dtart date, then rang back days later saying it was wrong, then emailed me congratulating me on starting on that date, so I rang up and they confirmed thsy had sent it to the incorrect person AGAIN. When changing deployment I was on holiday and they hounded me telling me my contract was up and if I didn't accept it that day they would have nothing for me. They reported my pay incorrectly for months, costing me more in childcare and reducing my universal credit. I made them aware and they denied it repeatedly and ignored me. When I sent workings out to prove it they started ignoring me. We got a bonus that was supposed to be including the higher amount to avoid us losing most of it to tax and they did it wrong so we got about £9 of it and the managers at the home office weren't happy. They ignored all managers at my deployment within the home office. Loads of people didn't get paid holidays and some missed wages for weeks when they chabged systems and they just kept saying "we'll sort it" left someone 3 weeks without pay whilst "sorting it" don't answer their phones. They have now caused me significant financial loss as I now owe UC over £500 for an overpayment I made them aware of in January and they took abdolutely no responsibility of and denied it even sending me proof they had reported incorrectly. I had incorrect pay reporting for SIX months and the would continually deny it. Absolutely disgusting company it needs shutting down. The amount of people they have done this to is staggering. Do not go with them. They are a hideous company. Keep sending me monthly update emails even though I've told them to stop it because I don't work for them anymore! They owe backpay from last year so lets see how that goes on top of everything else. Even ACAS advised me to get a solicitor, so looks like that's what I will be doing. Edit: Following your response, I have emailed several people as I said and have been ignored. Clearly it's a pattern because you ignored the parts of my review where I stated this!

I had a great experience working with Ikra during the recruitment process. She was incredibly helpful and thorough with all the paperwork and made sure everything was completed correctly and on time. She responded to my emails promptly and kept me updated throughout, which made the entire process smooth and stress-free. I really appreciated her professionalism and support. Thank you, Ikra!

I have just finished working with Brook Street after 2 years. My wife is disabled and I have emails stating brook street would be in touch to see how they can help. This was never backed up. I also have emails to state that no leave will be offered even though I am a carer. This is a breach of the carers act. I am still owed money as my payslips are different to what has been advised. I am owed 16 hours holiday and been told that I don’t. I also have autism pending which brook street was made aware of and never told my place of work so there was never anything out in place This is very disgusting. All the emails I have received from brook street are now being sent to the union for them to investigate. I suggest that nobody touches Brook Street and use somebody else as they don’t care about people’s disabilities and circumstances. I was forced to leave due to all these issues which has caused me to be diagnosed with depression which the union will have a copy from my doctors

I've found Brooke Street to be exceptional in its Onboarding process and with the support of Mia Paton who has been instrumental in gaining me employment and keeping me informed all the way.
Way far the best Recruitment Agency 😊

My experience so far thanks to Arti has been good .
Before Arti was assigned to me was not good . No one answers the phone or responds to emails.
I am very grateful to Arti for finding me work and being very good with keeping me updated and being polite too.

Brook Street had temporary reception roles advertised online for a branch that no longer existed. I had to track down the next closest branch to the one advertised who confirmed they were dealing with these positions. After stating my attributes I was advised to send an email with all my details as they were interested in hearing more and had no response. After 2 weeks I sent a follow up email asking for the common courtesy of declining me if I did not fit their criteria. To date I have received no response to any of my communication. I feel this a lack of common courtesy to clients who are trying to find work as well as unprofessional with the lack of communication and feedback. I therefore cannot recommend Brook Street for anyone searching for work.

Personally, I have had a very good run of temp jobs via Brook Street during the past few years. Most recently I had the good fortune of working with Arti Shiani, whose professionalism I greatly appreciate. She always replies in a timely manner and manages to keep job prospects coming even when the market is down. Granted, I am not one who looks for or needs hand-holding so working with Arti and other Brook Street staff has been a life-saver. Note: they Are busy so don’t always pick up the phone, but email comms are always clear and pointed. Equally, I have never had a better payroll experience during the 15 years I’ve been working the Central London market. If you’re a serious, conscientious professional then Brook Street’s style will work for you. It certainly has for me.

Brook Street provided a smooth and efficient recruitment process, with clear communication and support throughout. Mia especially was responsive, professional, and helped me secure an administrative role quickly. I would recommend their services to anyone seeking administrative or public sector opportunities.

Brook Street. An organisation that refuses to do better and instead puts blame on others aswell as trying to silence them. Brook Street reported my reviews for "Harmful/Illegal content". Trust pilot temporarily withheld my reviews, Trust Pilot then followed a professional and honest check and said my review followed guidelines and put them back on the website. I love trust pilot for refusing scare tactics and pressure from organisations such as Brook street. I also left a positive review for trust pilot for being a professional and respectable organisation and urge others to do the same. They are giving us freedom of speech which is very important.

I don’t know why there are bad reviews on here, my time with brook street has been very positive!! Mia from the Newcastle office has been very helpful & friendly!

If I have a query Mia replies very fast and professionally and always gives me the information I’m looking for.

I am very happy in my new role, thank you Mia ⭐ 😁

Terrible company!!
I worked for them for a brief time and since leaving I’ve had nothing but issues regarding money owed! There is no payroll number which I find bizarre in itself but the response to emails is also appalling not to mention the RUDE staff when you do finally get a response! When I finally received a back payment they underpaid me!! I’d definitely think twice before apply for a job within Brook Street, completely incompetent.

I’ve always had a brilliant experience working with Brook street over the years. Nothing but professional, and really really communicative. Big shout out to Arti Shiani who has been a big support and super friendly

Very professional and friendly experience. Clear communication and a smooth interview process. I felt comfortable and well supported. Highly recommended.

When I first contact the Public Sector section of Brooke Street Birmingham, all the people were very helpful and supportive.

In addition to this they were all very pro active.

A thorough vetting process. A lot of ID and other documentation were required, but I was guided through the process admirably by Geraldine. She kept me informed at every step of the way and was always available to answer my numerous questions.

Good luck receiving a response to an email!