I'd been looking for the chain I bought for a long time, fully insured and received it 2 days later, love it! Good customer service is so hard to come by when buying online these days, great communica... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Purchased an expensive item online which I ended up having to return as an unwanted gift. Good comms from the seller on the returns process and they would respond quickly by email on any queries I had... Ver más
My new favourite online jewellery store. It's always slightly nerve wracking when ordering for the first time from an online store. I have now had 2 orders from Browns and have been extremely happy w... Ver más
La empresa ha respondido
Very happy with my yellow gold and lab grown diamond bracelet, I chose the larger carat size and it’s beautiful. Delicate gold chain with very effective good size stones spaced around which sparkle.... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Our well established stores are built upon the proficiency and integrity of our hard working staff – which make Browns Family Jewellers one of the leading high street jewellers in Yorkshire. Use our store locator to find your nearest store, where upon arrival you will be greeted by a knowledgeable and reputable member of our team who are there to offer you help and professional advice.
Browns Family Jewellers
Escrito por la empresa
- We buy and sell beautiful, distinctive jewellery at a fraction of the price of buying new
- We believe we have one of the finest collections of new, antique & pre-owned jewellery in Yorkshire. Our professional & courteous teams have a fabulous wealth of expertise from many years experience in the jewellery trade. We cater for any jewellery needs you may have from first class jewellery and watch repairs to valuations and a bespoke design service. Whether you choose to treat yourself, buy a special gift or invest in the future we aim to help you find the perfect piece of jewellery at the right price.
- Top prices paid & competitive interest rates loaned
- As members of the NAG (National Association of Goldsmiths) and the NPA (National Pawnbrokers Association) we believe in being affordable & it is our aim to always be highly competitive with our interest rates as we are committed to trade in a fair and ethical way. The wonderful thing about pawnbroking is that you can release hidden money in your jewellery & watches without selling them, so you can have the money when you need it. You can receive your money within 24 hours and repay in your own time to suit you. We also loan against & buy quality ladies & gents watches, especially Rolex, Cartier, Breitling & Omega.
Información de contacto
P.O.Box 718, HG1 9NJ, Harrogate, Reino Unido
- 08008021772
- info@brownsfamilyjewellers.co.uk
- brownsfamilyjewellers.co.uk
4,8
Excelente
3 mil opiniones
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Product,a ring,was very well…
Product,a ring,was very well received.delivery prompt.ihave used browns for many years and am happy to continue with them
19 de diciembre de 2025
Respuesta de Browns Family Jewellers
Hello, thank you very much for your review, it is greatly appreciated!
Bought a gold chain for a Christmas…
Bought a gold chain for a Christmas box. The money was taken straight from my bank and twenty minutes later I recieved a call to inform me that the chain was not available and should not have been on the website. ( I still recieved a confirmation of the order before the call). Also I had to wait for the refund which was a quite substantial amount therefore having to spend more money to buy another chain from elsewhere.
10 de diciembre de 2025
Opinión espontánea
Respuesta de Browns Family Jewellers
Thank you for your feedback, and I’m sorry for the frustration caused by this experience.
The item should not have been available to purchase online, and I fully understand how disappointing it would have been to place an order, receive confirmation, and then be contacted shortly afterwards to say it was unavailable. While we acted quickly to inform you, to try and rectify the issue as quickly as possible.
Your refund was processed immediately from our side once the issue was identified. However, the time it takes for funds to appear back in your account is dependent on your bank or card provider’s processing times, which is out of our hands and can unfortunately take several working days.
Thank you for taking the time to share your experience, your feedback helps us improve.
Browns Family Jewellers
Respuesta de Browns Family Jewellers
Hi James, thank you for your review! We pride ourselves on quality, beautiful pieces so we appreciate your feedback :)
Always a positive experience
Every single experience in Browns (and there have been many) has been a pleasurable one. I have not always bought something - as there might not have been anything in the store that’s caught my eye. But each time the entire staff have been amazing. My latest visit was just after the Halifax store had moved to bigger and better premises. It looks amazing now ! I was browsing for a Christmas gift for me (from my husband - also with me) and there was a great deal of choice. I wanted diamond studs and the ladies could not have been more helpful - not pushy (which I like) but very supportive and helped guide me to what I think are the perfect pair.
I genuinely would not go anywhere else for my jewellery - or for gifts for friends. Their range is significant from £ to £££ and I am always spoilt for choice.
13 de diciembre de 2025
Opinión espontánea
Respuesta de Browns Family Jewellers
Hello Nikki, thank you so much for taking the time to leave this review for our lovely team at the Halifax store! We have passed this onto them and they are very grateful for your comments on their service and new shop :)
Ordered last minute and received the…
Ordered last minute and received the next day
23 de diciembre de 2025
Respuesta de Browns Family Jewellers
Hello, thank you for your review. We will always do our best to get orders out to you as quickly as possible, and we are glad that it got to you the next day!
Respuesta de Browns Family Jewellers
Thank you very much for your review regarding our service, we really appreciate it :)
Fantastic service from Browns and a…
Fantastic service from Browns and a beautiful necklace.
I will definitely shop again and I highly recommend.
28 de noviembre de 2025
Opinión espontánea
Respuesta de Browns Family Jewellers
Hello Joanne, thank you very much for your review and we're delighted that you are happy with your necklace!
Delivery was very quick after ordering
Delivery was very quick after ordering, was delivered on time and tracked. Very easy to order online.
22 de diciembre de 2025
Respuesta de Browns Family Jewellers
Hello John, thank you for the review and we are glad that you are happy with our delivery to you!
Great service
Great service , helpful advice over the phone , stunning necklace with quick delivery in time for Xmas , really pleased and happy to recommend
22 de diciembre de 2025
Respuesta de Browns Family Jewellers
Hi Richard, thank you so much for your review and we're delighted that you are happy with the necklace you ordered!
Shipped quickly and received within in…
Shipped quickly and received within in a few days, including very nice gift wrapping
15 de diciembre de 2025
Respuesta de Browns Family Jewellers
Hi Andrew! Thank you for your purchase. Very glad you are satisfied with our service :)
Super quick delivery item is beautiful…
Super quick delivery item is beautiful my girlfriend will love it A++1 many thanks.
Steve.
9 de diciembre de 2025
Respuesta de Browns Family Jewellers
Thank you so much for your lovely review, Steve.
We’re delighted to hear the delivery was super quick and that the item is beautiful — we hope your girlfriend absolutely loves it. Many thanks for choosing Browns, and we look forward to welcoming you back again.
Browns
Respuesta de Browns Family Jewellers
Thank you for taking the time to leave a review.
We’re really pleased to hear the product was exactly as described, offered great value, and arrived quickly. Your feedback is very much appreciated, and we hope to see you again soon.
Browns
Beautiful earrings…
Great choice of jewellery,competitive prices, speedy delivery
12 de diciembre de 2025
Respuesta de Browns Family Jewellers
Thank you for your great review.
We’re delighted to hear you enjoyed the choice of jewellery, found our prices competitive, and were pleased with the speedy delivery. We really appreciate your feedback and hope to welcome you back again soon.
Browns
Excellent product
Excellent product
Excellent price
Brilliant customer service
11 de diciembre de 2025
Respuesta de Browns Family Jewellers
Thank you for your fantastic review.
We’re so pleased to hear you were happy with the product, the price, and the level of customer service you received. Your feedback is greatly appreciated, and we look forward to welcoming you back again soon.
Browns
I have purchased 4 beautiful items from…
I have purchased 4 beautiful items from Brown's. Totally beautiful amazing quality and crafted to the highest standard.
10 de diciembre de 2025
Respuesta de Browns Family Jewellers
Thank you so much for your lovely review and continued support.
We’re delighted to hear that you’re so pleased with all four pieces and that the quality and craftsmanship have met your expectations. It truly means a lot to us, and we hope you enjoy your jewellery for many years to come.
Browns
Beautiful jewelry
Beautiful jewelry, competitive pricing, good delivery and packaging, fantastic range.
8 de diciembre de 2025
Respuesta de Browns Family Jewellers
Thank you for such a wonderful review.
We’re delighted to hear you love the jewellery, found our pricing competitive, and were pleased with the delivery and packaging. It’s also great to know you enjoyed the range we offer. We really appreciate your support and hope to welcome you back again soon.
Browns
Someone to talk to and so helpful
8 de diciembre de 2025
Respuesta de Browns Family Jewellers
Thank you so much for your kind review.
We’re really pleased to hear that you found our team helpful and that having someone to speak to made a difference. Providing friendly, supportive service is something we take great pride in, and your feedback truly means a lot to us.
Browns
First Rate
Really impressed with the speed of the transaction from ordering through to delivery. Item packaged well too.
8 de diciembre de 2025
Respuesta de Browns Family Jewellers
Thank you very much for taking the time to leave such a lovely review.
We’re delighted to hear you were impressed with the speed of delivery and that your item arrived well packaged. We really appreciate your feedback and hope to welcome you back again soon.
Browns
Poor quality/value
I bought a white bracelet and necklace. They were both so thin you could barely see them. I should have sent back but didn't. Now few not later I have neither as they were so thin they must have both broken and been lost, within a week of each other.
7 de noviembre de 2025
Respuesta de Browns Family Jewellers
Dear Jane
We’re sorry to hear that you were disappointed with your bracelet and necklace, and that they’ve since been lost. We understand how frustrating that must be.
We take product quality very seriously and this isn’t something we’ve experienced with these designs previously. All of our jewellery includes full product descriptions and measurements online to help customers choose a style that’s right for them, and if something doesn’t feel suitable on arrival we always encourage customers to get in touch straight away so we can help with a return or exchange.
As the items weren’t reported as faulty at the time and are no longer available for us to assess, we’re unfortunately limited in what we can determine in this instance. That said, we’d still like to see if there’s anything we can do to help.
Please contact our customer care team with your order details and we’ll be happy to look into this further.
Browns
So pleased with my purchase
Item as described, communication with Brown's was swift and successful and item arrived beautifully packaged in fast time.
28 de noviembre de 2025
Respuesta de Browns Family Jewellers
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear that you were pleased with your purchase and that everything arrived quickly and beautifully packaged. It’s also great to know our communication met expectations, we always aim to make the experience as smooth and reassuring as possible.
We really appreciate your support and hope to welcome you back again soon.
Warm regards,
The Browns Family Jewellers Team
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