I'd been looking for the chain I bought for a long time, fully insured and received it 2 days later, love it! Good customer service is so hard to come by when buying online these days, great communica... Ver más
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I'd been looking for the chain I bought for a long time, fully insured and received it 2 days later, love it! Good customer service is so hard to come by when buying online these days, great communica... Ver más
La empresa ha respondido
Purchased an expensive item online which I ended up having to return as an unwanted gift. Good comms from the seller on the returns process and they would respond quickly by email on any queries I had... Ver más
My new favourite online jewellery store. It's always slightly nerve wracking when ordering for the first time from an online store. I have now had 2 orders from Browns and have been extremely happy w... Ver más
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Very happy with my yellow gold and lab grown diamond bracelet, I chose the larger carat size and it’s beautiful. Delicate gold chain with very effective good size stones spaced around which sparkle.... Ver más
La empresa ha respondido
Our well established stores are built upon the proficiency and integrity of our hard working staff – which make Browns Family Jewellers one of the leading high street jewellers in Yorkshire. Use our store locator to find your nearest store, where upon arrival you will be greeted by a knowledgeable and reputable member of our team who are there to offer you help and professional advice.
Escrito por la empresa

P.O.Box 718, HG1 9NJ, Harrogate, Reino Unido
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Ha contestado el 87% de las opiniones negativas
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Necklace broke within a month of wearing it. Disappointed given its price point.

Respuesta de Browns Family Jewellers
Fantastic service. Item received quickly and packaged beautifully. Would highly recommend

Respuesta de Browns Family Jewellers

Respuesta de Browns Family Jewellers
I wanted to replace some stolen Baroque pearls . I spoke to Helene in the Harrogate Browns shop on the telephone , sent her a photo so she knew what I wanted and I was able to replace my pearls . They came quickly and in a beautiful box . Excellent service .

Respuesta de Browns Family Jewellers
Love having a look and theres so many jewellery to choose from and staff polite .helpful .always a pleasure

Respuesta de Browns Family Jewellers
This was my second time ordering from Browns Family Jewellers as I prefer real gold jewellery instead of gold plated; I am glad I found them on the search engine. I also have to say their customer service alongside the products have been amazing.
I had accidently chosen click and collect, however one of the Ecommerce associates Razia was able to change the delivery method for me in such a prompt manner. I will definitely order more products from here. The quality is also unreal. Cheers!!

Respuesta de Browns Family Jewellers
Great delivery service and beautiful product

Respuesta de Browns Family Jewellers
Great company to deal with, fast delivery. Bracelet is perfect and just what I was looking for.

Respuesta de Browns Family Jewellers

Respuesta de Browns Family Jewellers
I purchased a necklace on-line but unfortunately it wasn’t exactly what I was expecting. The jewellers took details of my requirements and tried to source exactly what I wanted. Unfortunate on this occasion it wasn’t successful and I was therefore offered a refund. Thank you to staff for their help.
The 'J' necklace I purchased was very beautiful. It was a birthday gift for my sister who loves it very much. Browns Family Jewellers is a great site to find all kinds of jewellery for friends and loved ones.
I'm a first time customer with Browns Family Jewellers and they're a real find. The ordering process was easy and delivery swift. I bought the Soleil Collection Herringbone bracelet and am very happy with my purchase. This has a unique design in flattened gold and lies flat to the wrist. It is chic and very glamourous. A great bracelet for a special occasion, or everyday wear.
I had an issue with delivery. I contacted them and they were quick efficient and the parcel arrived in good time. It was wrapped lovely.
Handled delivery problem of my making with care and consideration.
Browns had just what I was looking for and delivered it in a timely manner
A very good service
Really good service. I bought the bracelet with a tight delivery date needed and there is an express delivery option. The item arrived in a very stout postal box with no outside branding so my wife had no idea it was a present. The item was beautifully boxed with a ribbon. It was a an excellent service and a quality product. Recommended
I was looking for a personalised gift for a special birthday and came across Browns Family Jewellers. Their website was easy to navigate and I quickly found the perfect necklace. The live chat team were brilliant – they sent me personalised images of the necklace and gave me all the information I needed, which really helped me feel confident in my choice.
The ordering process was straightforward and delivery was impressively quick. The packaging was also beautiful, making the whole experience feel extra special. I’m really pleased with both the service and the quality of the jewellery – I would definitely recommend Browns Family Jewellers and will be shopping with them again.
Bought online. Images were clear and description was accurate.The bracelet was good value, confirmation of purchase was immediate and postage was super speedy. I was very happy with the product when received and the packaging was great. All in all a smooth transaction.
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