Browns Family Jewellers Opiniones 

2503
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I'd been looking for the chain I bought for a long time, fully insured and received it 2 days later, love it! Good customer service is so hard to come by when buying online these days, great communica... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Purchased an expensive item online which I ended up having to return as an unwanted gift. Good comms from the seller on the returns process and they would respond quickly by email on any queries I had... Ver más

Valorada con 5 estrellas sobre 5

My new favourite online jewellery store. It's always slightly nerve wracking when ordering for the first time from an online store. I have now had 2 orders from Browns and have been extremely happy w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very happy with my yellow gold and lab grown diamond bracelet, I chose the larger carat size and it’s beautiful. Delicate gold chain with very effective good size stones spaced around which sparkle.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Joyería
  2. Distribuidor de diamantes
  3. Joyero
  4. Servicio de reparación de joyería
  5. Casa de empeños
  6. Relojería

Escrito por la empresa

Our well established stores are built upon the proficiency and integrity of our hard working staff – which make Browns Family Jewellers one of the leading high street jewellers in Yorkshire. Use our store locator to find your nearest store, where upon arrival you will be greeted by a knowledgeable and reputable member of our team who are there to offer you help and professional advice.

Browns Family Jewellers

Escrito por la empresa

We buy and sell beautiful, distinctive jewellery at a fraction of the price of buying new
We believe we have one of the finest collections of new, antique & pre-owned jewellery in Yorkshire. Our professional & courteous teams have a fabulous wealth of expertise from many years experience in the jewellery trade. We cater for any jewellery needs you may have from first class jewellery and watch repairs to valuations and a bespoke design service. Whether you choose to treat yourself, buy a special gift or invest in the future we aim to help you find the perfect piece of jewellery at the right price.
Top prices paid & competitive interest rates loaned
As members of the NAG (National Association of Goldsmiths) and the NPA (National Pawnbrokers Association) we believe in being affordable & it is our aim to always be highly competitive with our interest rates as we are committed to trade in a fair and ethical way. The wonderful thing about pawnbroking is that you can release hidden money in your jewellery & watches without selling them, so you can have the money when you need it. You can receive your money within 24 hours and repay in your own time to suit you. We also loan against & buy quality ladies & gents watches, especially Rolex, Cartier, Breitling & Omega.

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(2503)

134 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Necklace broke within a month of…

Necklace broke within a month of wearing it. Disappointed given its price point.

29 de septiembre de 2025
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Respuesta de Browns Family Jewellers

Hello Monica,

Thank you for your review and we are sorry that you encountered this issue with the chain of the Luxury Diamond Letter Necklace.

We pride ourselves on our product quality, and we have not experienced any issues with this necklace chain before. Therefore, we quickly replaced the chain for you and had this packaged and sent back out to you.

We hope that you have been able to enjoy this beautiful necklace since.

Kind Regards,
Browns Family Jewellers

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Item received quickly and packaged beautifully. Would highly recommend

7 de octubre de 2025
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Respuesta de Browns Family Jewellers

Thank you for your lovely review, we appreciate it! Browns :)

Valorada con 5 estrellas sobre 5

Great service

Great service. Reliable and trustworthy

10 de octubre de 2025
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Respuesta de Browns Family Jewellers

Hello Patrick,

Thanks for taking to the time to leave us such a lovely review:)

Thanks,
Browns Family Jewellers

Valorada con 5 estrellas sobre 5

Baroque pearl necklace

I wanted to replace some stolen Baroque pearls . I spoke to Helene in the Harrogate Browns shop on the telephone , sent her a photo so she knew what I wanted and I was able to replace my pearls . They came quickly and in a beautiful box . Excellent service .

2 de octubre de 2025
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Respuesta de Browns Family Jewellers

Hello there,

Thank you so much for your lovely review of the Harrogate shop - we have let Helene know that you were happy with the Pearls and her service. We hope that you're enjoying wearing your beautiful Baroques!

Thanks,
Browns Family Jewellers

Valorada con 5 estrellas sobre 5

Love having a look and theres so many…

Love having a look and theres so many jewellery to choose from and staff polite .helpful .always a pleasure

2 de octubre de 2025
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Respuesta de Browns Family Jewellers

Hello Tracey,

Thank you so much for your lovely review! We really appreciate the feedback :)

Browns Family Jewellers

Valorada con 5 estrellas sobre 5

Great customer service & Products

This was my second time ordering from Browns Family Jewellers as I prefer real gold jewellery instead of gold plated; I am glad I found them on the search engine. I also have to say their customer service alongside the products have been amazing.

I had accidently chosen click and collect, however one of the Ecommerce associates Razia was able to change the delivery method for me in such a prompt manner. I will definitely order more products from here. The quality is also unreal. Cheers!!

2 de octubre de 2025
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Respuesta de Browns Family Jewellers

Hi Lynn,

Thank you very much for your review. We really appreciate the feedback and are delighted that you are happy with your gold purchases after finding us through a search. We are glad that we were able to sort out the delivery for you also; we will always do all we can to help!

Browns Family Jewellers

Valorada con 5 estrellas sobre 5

Great company to deal with

Great company to deal with, fast delivery. Bracelet is perfect and just what I was looking for.

26 de septiembre de 2025
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Respuesta de Browns Family Jewellers

Hi Kathryn,

Thank you for your review - we are delighted that the bracelet you purchased from us was perfect for you :)

Browns Family Jewellers

Valorada con 5 estrellas sobre 5

Beautiful bracelet

Easy to order, lovely packaging, beautiful bracelet.

24 de septiembre de 2025
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Respuesta de Browns Family Jewellers

Thank you very much for the review of your bracelet! Browns

Valorada con 5 estrellas sobre 5

On - line purchase

I purchased a necklace on-line but unfortunately it wasn’t exactly what I was expecting. The jewellers took details of my requirements and tried to source exactly what I wanted. Unfortunate on this occasion it wasn’t successful and I was therefore offered a refund. Thank you to staff for their help.

15 de septiembre de 2025
Valorada con 5 estrellas sobre 5

The 'J' Necklace (Birthday Gift)

The 'J' necklace I purchased was very beautiful. It was a birthday gift for my sister who loves it very much. Browns Family Jewellers is a great site to find all kinds of jewellery for friends and loved ones.

17 de septiembre de 2025
Valorada con 5 estrellas sobre 5

First time customer

I'm a first time customer with Browns Family Jewellers and they're a real find. The ordering process was easy and delivery swift. I bought the Soleil Collection Herringbone bracelet and am very happy with my purchase. This has a unique design in flattened gold and lies flat to the wrist. It is chic and very glamourous. A great bracelet for a special occasion, or everyday wear.

23 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick & efficient

I had an issue with delivery. I contacted them and they were quick efficient and the parcel arrived in good time. It was wrapped lovely.

20 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really good service

Really good service. I bought the bracelet with a tight delivery date needed and there is an express delivery option. The item arrived in a very stout postal box with no outside branding so my wife had no idea it was a present. The item was beautifully boxed with a ribbon. It was a an excellent service and a quality product. Recommended

1 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Exceptional Service and a Beautiful Gift

I was looking for a personalised gift for a special birthday and came across Browns Family Jewellers. Their website was easy to navigate and I quickly found the perfect necklace. The live chat team were brilliant – they sent me personalised images of the necklace and gave me all the information I needed, which really helped me feel confident in my choice.

The ordering process was straightforward and delivery was impressively quick. The packaging was also beautiful, making the whole experience feel extra special. I’m really pleased with both the service and the quality of the jewellery – I would definitely recommend Browns Family Jewellers and will be shopping with them again.

3 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Bought online

Bought online. Images were clear and description was accurate.The bracelet was good value, confirmation of purchase was immediate and postage was super speedy. I was very happy with the product when received and the packaging was great. All in all a smooth transaction.

11 de agosto de 2025
Opinión espontánea

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