I'd been looking for the chain I bought for a long time, fully insured and received it 2 days later, love it! Good customer service is so hard to come by when buying online these days, great communica... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
I'd been looking for the chain I bought for a long time, fully insured and received it 2 days later, love it! Good customer service is so hard to come by when buying online these days, great communica... Ver más
La empresa ha respondido
Purchased an expensive item online which I ended up having to return as an unwanted gift. Good comms from the seller on the returns process and they would respond quickly by email on any queries I had... Ver más
My new favourite online jewellery store. It's always slightly nerve wracking when ordering for the first time from an online store. I have now had 2 orders from Browns and have been extremely happy w... Ver más
La empresa ha respondido
Very happy with my yellow gold and lab grown diamond bracelet, I chose the larger carat size and it’s beautiful. Delicate gold chain with very effective good size stones spaced around which sparkle.... Ver más
La empresa ha respondido
Our well established stores are built upon the proficiency and integrity of our hard working staff – which make Browns Family Jewellers one of the leading high street jewellers in Yorkshire. Use our store locator to find your nearest store, where upon arrival you will be greeted by a knowledgeable and reputable member of our team who are there to offer you help and professional advice.
Escrito por la empresa

P.O.Box 718, HG1 9NJ, Harrogate, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 87% de las opiniones negativas
Suele responder en menos de 1 mes
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great value necklace when compared to similar items from other jewellers. Super quick delivery.
Exceptional service and beautiful diamonds contacted them via WhatsApp as I’m based in London and couldn’t have been happier.
Excellent service, loved my necklace. Will def order again. Thank you
I was pleased with the customer service. The person who I dealt with was honest and told me all about the ring, the colour of the sapphire and how it was mounted. To be honest I was a little wary about buying a fairly expensive ring on the internet but I needn't have worried as it was boxed really well and sent to me Special Delivery with the assurance if I wasn't happy, I could return it for a refund. I was thrilled when I opened the beautifully wrapped ring. It was everything I had hoped for and more. I would not hesitate in recommending Browns for their service and workmanship.
Excellent service from Browns and answered emails very quickly, merchandise excellent quality.
I bought a beautiful rainbow sapphire ring which unfortunately didn’t fit. And I left it too late to return, due to a variety of reasons. Maya kindly offered to exchange it and I chose a ring to fit round a halo ring.
Well, it just didn’t suit my ring.
In the end up, I bought a stunning pair of aquamarine and diamond earrings.
My main reason for writing this review is really to highlight the amazing customer service I received from Maya.
She did her absolute best to help me find something suitable but I really want to say what a lovely, kindhearted, genuine person she is.
She really cares about her customers and went the extra mile to help me.
Buying jewellery online is obviously a bit of a risk take, but you can absolutely buy with complete confidence from this company.
Thank you so much, Maya!
And I really love my earrings.
Very pleased with my purchase. Great quality and speedy delivery.
Magical!
I am once again giving praise and thanks to this lovely company for exceptional service and a gorgeous gold bangle, just purchased. Next day delivery, with insurance, and packaged as if it were being delivered to the Palace! Thank you again, Maya for your personal attention to my order. Outstanding!
Absolutely superb item and service. I couldn't believe the swift and super fast delivery and the exquisite quality of the item I ordered. My next jewellery purchase will definitely be with Browns Family Jewellers!
Ordered a necklace for my mother’s birthday, she is in love with it! Such a stunning piece, very delicate and classy.
Razia has outstanding customer service and helped with all my queries promptly, making the experience positive and memorable.
Really amazing company, I will be ordering again in the future and definitely recommend!
I ordered a pair of earrings online and was so impressed by how attentive and careful the staff at Browns were. The service exceeded my expectations. Thank you so much!!
Everyone was very helpful of which made this purchase very easy .
Gorgeous bracelet, speedy delivery and packaged beautifully. Five stars all round!
Excellent customer service. Fast delivery. Beautiful ring that was just as described.
I bought what i thought was a lovely bangle, reasonably priced, arrived quickly but only 5 weeks later it has almost broken in half. I contacted Browns via email and I've heard nothing back.
Hassle free ordering. I ordered a solid gold bracelet as a graduation gift. I received the beautiful bracelet, fully insured, 2 days later. The recipient absolutely loves it.
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.