Brown Thomas Opiniones 

I ordered peppa pig toy items for my preschoolers before I move on to my new employment. It was ordered back in mid January and there was a problem with an post delivery as they were behind schedule which I know wasn't their fault , but Brown Thomas customer service did make sure that my items were delivered on time and even got a phone call to make sure I was satisfied and I couldn't have been happier with the service and assistance they provided for me as a customer. Both companies BT and Arnotts are fantastic and I highly recommend them for instore and online shopping. Many thanks for your amazing assistance,

I ordered an item for click and collect on 12th January . The website says it takes 3-5 working days . It still has not arrived . It is impossible to speak to an actual person get any updates or information . The so called 'live chat ' is obviously a bot and just gives automated answers ,the same with email. No real customer service at all. Very bad experience .

Quick response and issue resolved

Excellent support from customer service when I made an error with my online purchase.

I found customer service for Brown Thomas to be extremely helpful and nice to deal with... I had a complaint in reference to something that I experienced while shopping and my complaint was dealt with very professionally, taken seriously and I was very happy with the overall outcome...

Girl in the Christmas department really took the time to help me get a last minute gift (very last minute) went down a treat too!!

I had a problem with applying the discount code on my order however it got resolved immediately with the help of a good customer service agent who managed to resolve the issue without delay. It was a good experience and I’m very happy :)

Shocking customer service. Not one member of the customer service team has returned calls.

Excellent customer service - go above and beyond to help. Every staff member encountered in store and via their online customer service, particularly Anouska, have been lovely and so very helpful.

I visited the Armani concession in the beauty hall yesterday. The assistant was not very helpful or welcoming. Having purchased two items, she handed them to me, not offering me a bag or receipt. I don't think you should have to ask for a bay in a store of this standard. A simple thank you, would also have been appreciated.

On November 25th, I placed an order for UGG boots for my daughter for Christmas. I contacted Brown Thomas, but we didn't receive them, so we contacted the post office. We haven't received any information or any indication of when they will arrive. Today is December 18th. I am disappointed. I will never recommend Brown Thomas to anyone. I am highly disappointed. Take your business serious or you will lose a lot of customer's. Very unhelpful.

Purchased an item on December 9th hasn’t arrived yet. Despite numerous emails phone calls and web chat I cannot speak to anyone and have no idea where my package is or my €190 has gone. So very disappointing and frustrating.

Recently o placed an order online and in error clicked dublin instead of cork for collection. Grace from customer service was very helpful. She agreed to get it depot the cork store for me .The correspondence was very prompt.

I would like to say a huge thank you to Sarah Tobin for the way she handled my frustration regarding issues that were outside of her control, including website glitches and previous hamper orders that i couldnt order. She went above and beyond today to resolve the situation and made sure the hampers were delivered.

I truly wish there were more customer service professionals like Sarah — people who genuinely care and ensure customers receive the service they are paying for.

Thank you, Sarah. I hope you have a lovely Christmas.

Best regards,
Niamh Erbek

Went to Brown Thomas Blanchardstown this morning 9.30 am 15th December.
The noise from the so called music Blairing . I informed person who served me in hand bag section.She said oh is too loud for you.
I informed her it was noise pollution.
I told her to inform your manager. Unfortunately by her attitude she wasn't going to do so.
The Marketing manager obviously has not got qualifications otherwise it would be soothing music to encourage Shoppers to browse and enjoy their shopping.
This noise is to get rid of customers.

BROWN THOMAS SNEAKY PRICE BAITING -
The sign says 40% OFF
Up close in much smaler writing it said “ up to” 40 % OFF ( 1st sneaky bait).
When my wife found something she liked the sales assistant said the discount was 0% in that item
… she explained the discount was anything from 0% to 40% …. showed us the little Color tags that match discounts & lots of items = 0% WTF !! BT !! Spoke to the manager - she confirmed 0% and said she would speak to the franchise owner on Monday ?!
A nice shopping afternoon ruined by despicable Price Baiting - shame on you BT !! I really expected a bit more integrity from the BT brand.

I have been trying to pay for 3 items since 9.am today with out success I have tried to make contact with customer service all day no luck. I live in the south not able to get to Dublin to shop. I love BT and Arnotts but this is dreadful.

December 8th, at 11:56 AM I received a notification in the app that my order 6778756 had arrived at the store in Cork. I happened to be nearby doing my weekly shopping, so with a bag from the Dunnes grocery store across the street, I went up to the third floor of Brown Thomas.

There was a woman with a child in front of me, and the sales assistant at the till was practically showering them with honey-sweet kindness. She wished them a Merry Christmas, tied a ribbon around their signature bag, chatted with them effortlessly, radiating incredible positivity.

When it was my turn, the same woman apparently scanned me, decided I looked like a nobody, and silently brought my order out from the back, almost throwing it at me. When I asked for a bag, she pulled out the smallest one and was about to forcibly cram my fairly large box with fragile Christmas ornaments into it. Thankfully, another staff member walked over and offered a larger bag. The first woman then tossed the box of ornaments into it and immediately acted as if I no longer existed.

I felt an overwhelming sense of discrimination and unfairness, and I told her directly: “You tied the previous customer’s bag with a ribbon, as is customary at Brown Thomas, and wished her a Merry Christmas — that was very kind of you.” The woman glared at me and wished me “all the best,” with a tone that made her actual meaning unmistakable.

I am shocked and dismayed by such behaviour in a store of this caliber.

I immediately wrote to upper management, but no one replied. Awful!!!

Poor customer service!
My boxes that were gifts arrived damaged! Got very little help!
Will not purchase from this company again.
Would not recommend this company to anyone else!

I recently bought a new TV from Brown Thomas and noticed a small but visible flaw shortly after delivery. I contacted customer service expecting some back and forth, but the experience was excellent.

Danielle and Siobhan were courteous, responsive, and genuinely pleasant to deal with. They treated the issue seriously, kept communication clear, and resolved it quickly with no fuss.

Top-notch customer service throughout