Brown Thomas Opiniones 

So after over 2 weeks my order has arrived and says it was dispatched on 28/11. I was provided with no tracking details at all about it and couldnt stay up to date except for a text message I recieved on the day on whatsapp from dpd informing would be delivered. The address on my parcel was incorrect and the name for delivery was down as Brown Thomas which is incorrect obviously and the first line of my address was removed which led the delivery to a different area altogether. Thankfully the person who received the package was kind and contacted me and I collected it which may not always be the case. This has been an absolute shocking and unprofessional experience, I have had significantly better experiences from vinted and ebay sellers and I expected so much better from this "high street" store.

Was buying my wife her Christmas present in BT's recently I could be best described as a deer caught in the headlights! Thankfully two helpful staff members Chloe and Saoirse were able to guide me! They were excellent. Sincere thanks, Gary.

Excellent customer service!!! 10/10 - after Annpost lost my package, Brown Thomas helped me in a blink of an eye and made the worst experience to the best experience! Thanks again to Siobhan for the excellent support!

The ordering process was easy and the click and collect timeframe was as promised.

I got a gift of a jigsaw blouse Unfortunately it was not a good fit for me .I told my friend and they gave me the receipt to return it .
When I got to BT2 Blanchardstown I went to return it but the item was over the 28 days .I had only received gift a couple of weeks previous .BT2 were not able to give a gift card or credit note to use instead if it couldn't be returned.
It's annoying but it's still a stock item and I would have been happy just for an exchange even.
When you get an expensive special gift like this it's a special moment but now to have no use for it is upsetting.

I wanted to try some Charlotte Tilbury make up on to see what suited my skin. I cannot recommend Aoibhe on this make up counter enough. She was so professional, had a lovely genuine manner - and selected great products to show me how they would look. I would highly recommend asking for her.
Then I went upstairs to try on some clothes and the ladies in Hobbs were so helpful. It's always a good experience and I love this store.

I bought a purse online and forgot to use my loyalty card, so I asked customer service to add this purchase to my account and I’ve got all answers I needed very fast. Thank you for good support!

Always a 5/5 experience at Brown Thomas. The staff is attentive but discreet, they don't follow you around and they actually let you browse in peace. Furthermore, I can always find what I am looking for in store and I just keep coming back!

I had an issue recently with an order and I contacted customer service Conor was the person assisting me with my issue and he went to all lengths to resolve it for me successfully.
Thank you Conor for all your time and help.

Ordering online with a gift card was so easy. I also forgot to add in gift wrapping at the time of purchase and the customer service was brilliant. Anouska was so helpful and responsive on email and asked the warehouse to fulfil my request.

Callum from Brown Thomas customer service is amazing! He went above and beyond when my order was lost, and the thoughtful gift he sent for the delay was such a lovely surprise. His kindness and care and efficiency really made a difference — exceptional service! Thank you so much!!

Purchased the 2025 advent calendar. I was very disappointed to find it contained some samples given out by brands. I contacted customer services, who fobbed me off by saying that "not for resale " meant that they were produced for the calendar...which they had sold..to me. I have been given these samples many times in-store, I know a free sample when I see it. CS told me to return the calendar, at my own expense, knowing that obviously I had already opened it. Not a great display of honesty, Ciprain in customer services needs to know that the customer is always right. Particularly loyal ones.

Probably the worst customer service l have ever received from a retailer. I bought my wife a black Loewe leather bag from Brown Thomas, Dublin click and collected it in March, 2024 for her 65th birthday. We noticed a stain on the leather and reached out to their customer services.
Despite numerous emails, requested photographs etc, they offered zero resolution and told me in their last email that any restoration work would be at my own discretion and expense despite the bag being under guarantee until March, 2026. I also escalated my complaint to Joe, senior customer experience manager regarding this issue through Brown Thomas WhatsApp whom I disappointingly, have never heard of since despite promising via their agent that he would get back to me .
I also contacted the manufacturer Loewe Europe who arranged collection of the bag, carried out the removal of the stains and delivery back to us at no cost.
That's what I call customer service.
Through this personal experience, I will never buy any high ticket item from Brown Thomas, Dublin again because they abdicated all responsibility in this instance, I have come to the conclusion,
in the hope I would go away.

Terrible experience with online customer service and gift voucher redemption. Firstly a gift voucher I received didn't work due to an apparent BT technical error however the only solution apparently was that I had to get in touch with the original purchaser to contact BT and request a new voucher be sent. This was very inconvenient as the voucher was from a former workplace but nevertheless thankfully they were able to do this and a new voucher was sent a week later. However when I tried to redeem the new voucher the sticker on the back was faulty so I couldn't read the full number. I contacted BT who sent an auto reply saying they'd be in touch. A few days later I got another email saying as I had not been in touch the case would be marked as resolved! Honestly the level of customer service has been atrocious in so many instances and whenever I have highlighted this their response is pretty much 'that's the way it is' with no real effort to try to redeem themselves. I'm currently awaiting their next response but based on my previous experience my expectations are suitably low.

I got a damaged delivery, contacted customer support and they came back immediately. I was sent a replacement within one week and was contacted several times to ask if this was satisfactory. I was delighted with the product and the prompt replacement, not always the case on a smaller item. 100% satisfied with the Brown Thomas support.

Harry was a wonderful and very helpful CSR. I had a difficult email, but it was handled with grace, kindness, and humanity - and I truly appreciate and am grateful for Harry's excellence. Thank you!

I was parked in BT car park yesterday to collect homewares I had ordered there plus others from Marks & Spencer across the road.

I totally underestimated the weight of the M&S items. My daughter and I were struggling with them through Brown Thomas when Sally saw us and got her colleague to help us carry them to our car.

So grateful to you both. Thank you.

I emailed regarding my delivery and I got a reply the same day! Callum from the Brown Thomas Customer Service Team was professional, friendly and quickly resolved my query for me.

I ordered a gift for my daughters 18th. Paid for what they said on site was next day delivery. Item didnt come next day or the day after. No present for my daughter on her birthday. Customer care did nothing to help. Told me it was on its way. Courier confirmed they hadn't even received it. It was deliberately misleading the customer and false advertising which I would not have expected from a store of its so called callibre