Brush Salon Opiniones 

122
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was just picking up product at your East Broadway location and there was a flutter of activity at the front reception. Everyone was sooooo friendly and pleasant and helpful. It was a 5 star experien... Ver más

Valorada con 5 estrellas sobre 5

Always such an outstanding experience. Tyana is such a wizard with hair cut and colour. We always have a few good giggles about everything and nothing! Her assistant, Kim, gives the best shampoos,... Ver más

Valorada con 1 estrellas sobre 5

Was supposed to take a few days to deliver. It ended up being few weeks, and having to call several times to try understand what was happening.

Valorada con 5 estrellas sobre 5

Navigating your web store was a very pleasant experience. I was also happy to find the product I was seeking, as it has proven rather difficult to locate. I appreciate that you kept me informed thro... Ver más

Información sobre la empresa

  1. Salón de peluquería

Escrito por la empresa

BRUSH is dedicated to providing our clients with an exceptional experience, creating the latest hair techniques, and curating the Industry’s best products. We serve our clients with trusted brands and product recommendations, in salon and online. With a passion for our craft, a focus and commitment to the highest quality, and sustainability to benefit the planet, we generate client confidence and trust in everything we do.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

122 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 22% de las opiniones negativas

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4,0

Todas las opiniones

(122)

28 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Priority Shipping Fee, Still Took Four Days…

I paid for priority shipping ($23 on one item), which is presented as arriving in one business day. I ordered on a Sunday and received it on Thursday. The item wasn’t shipped until Tuesday evening- after the cutoff time- so the shipping alone was two days, on top of the two days to prepare for shipping. I guess I made the mistake of thinking they would prioritize sending the package out, as well, when someone upgrades the shipping to the fastest means. I do not believe express would have been any difference in arrival time. The shipping distance was Vancouver to Kelowna.

20 de agosto de 2024
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Respuesta de Brush Salon

Hello Shanna,

Thank you for sharing your feedback, and we are truly sorry to hear that your package didn’t arrive within the expected timeframe. We completely understand how disappointing that must have been, especially after opting for priority shipping.

We do our best to ship out orders as quickly as possible, typically within 24 hours, so we understand your frustration that it took longer in this instance. We’d be more than happy to refund the shipping cost you paid, as this experience didn’t meet the level of service we strive for.

Thank you again for bringing this to our attention, and if there’s anything else we can assist with, please don’t hesitate to reach out to me directly at admin@brushsalon.ca. We appreciate your support of our small, family-operated business.

Best regards,

Michael

Valorada con 5 estrellas sobre 5

Always perfect

Second order from Brush Salon and everytime it was perfect. Very good prices and a wide selection of products. Thank you and looking forward to purchase from again.

3 de julio de 2024
Valorada con 5 estrellas sobre 5

Great

They delivered on what I wanted from their online site.

19 de junio de 2024
Valorada con 5 estrellas sobre 5

Online ordering

I have ordered product from the website for a couple years now and it is always a good experience. My orders always arrive super quick. Never had an issue. Would recommend!

6 de junio de 2024
Valorada con 5 estrellas sobre 5

I love Brush!

Brush has been amazing. Inclusive setting and all staff are extremely friendly. JI is amazing. She listens to what you are looking for and provides insight and feedback to help get the look you want.
Products at Brush are great and pricing is reasonable

29 de mayo de 2024

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