Brussels Airport Opiniones 

Worst experience especially with the immigration. Took more than 3 hrs to pass through immigration. There is only one washroom located at the end of the corridor and no water facilities too. Probably the worst airport in the world

Der schrecklichste Flughafen, den ich jemals für meine Reisen genutzt habe.
Bereits die Anreise mit dem PKW leitet Sie durch ein schlecht ausgeschildertes Baustellendesaster.
Im Flughafengebäude werden Sie von einer unübersehbaren Anzahl von Pennern begrüßt, die auch die Toiletten belagern.
Der Check-in verläuft normal, allerdings sind seit gut einem Jahr keine Koffergürtel mehr zulässig.
Endlose Staus bei der Sicherheitskontrolle und anschließend auch bei der Passkontrolle. Die E- Gates werden von den falschen Reisenden aufgesucht und dadurch ständig blockiert.

Die Einreise bietet das gleiche Chaos und irrelange Wartezeiten vor der Passkontrolle, besonders wenn morgens die Afrikaflieger kommen.

Allerdings kompensiert der Flugpreis im Verhältnis zu FRA oder DUS den ständigen Ärger in BRU.
In den letzten 2 Jahren bin ich 11 mal Fernstrecke nach Fernost von BRU geflogen.

The Federal Police at passport control decided to leave just as several flights arrived, leaving only one counter open. An hour later, they still hadn't returned, and they didn't even attempt to manage the crowd when things became disorderly. One officer simply shrugged and said, "It's normal." They clearly don't care. Missing your flight because of this isn't worth the risk. Avoid it like the plague.

Bonjour,

Je souhaite signaler le comportement totalement inacceptable d’une hôtesse blonde aux cheveux courts présente à l’aéroport de Bruxelles Zaventem le 21/06/2026 à 3h30 (Check in 5)

Alors que nous lui posions simplement une question, cette employée s’est montrée particulièrement agressive et méprisante. Elle nous a parlé sur un ton très élevé, allant jusqu’à nous traiter de « bêtes » devant d’autres personnes.

Lorsque nous lui avons demandé de nous adresser la parole avec davantage de respect, sa réponse a été encore plus choquante : elle a affirmé que, parce que nous étions beaucoup plus jeunes qu’elle, elle ne nous devait aucun respect et que c’était à nous de lui en témoigner.

Un tel comportement est indigne d’un personnel en contact avec le public. L’âge n’autorise ni l’arrogance, ni les humiliations, ni le manque de professionnalisme. Le respect est mutuel et devrait constituer la base de toute interaction avec les voyageurs.

Nous espérons que cette situation sera prise au sérieux et qu’un rappel des règles élémentaires de courtoisie et de respect sera effectué auprès de cette employée afin qu’aucun autre passager ne soit confronté à une telle attitude.

Cordialement,

Lola MAUTERLÉ

I had a very unpleasant experience with the boarding staff at Brussels Airport (Zaventem) on 20/06/2026 while travelling on Ryanair flight FR5233 to Girona.

My husband and I had deliberately selected seats 25D and 26D so we could sit close to each other. We arrived at the gate near the end of boarding to avoid standing in a long queue. When my boarding pass was checked, one staff member suddenly told me I did not have an assigned seat and sent me to another colleague.

The second staff member attempted to scan my boarding pass, which clearly showed seat 25D. When it did not scan properly, she immediately started speaking to me in French. I am a Latvian citizen travelling with a Latvian ID card. While I am learning French, I am not fluent and could not understand what was happening. Instead of checking whether I spoke French or switching to English, she continued speaking French and used dismissive, condescending gestures.

When I politely asked her to explain in English, she simply told me to stand aside because I was supposedly holding up the queue. This was despite the fact that there was only one family behind me. I was left standing there for about five minutes with no explanation while departure time approached, making an already stressful flying experience even more stressful.

What frustrated me most was the lack of communication and empathy. I was repeatedly told that I had no seat, despite my boarding pass clearly showing one. Then, once there were no passengers left waiting, the staff member suddenly decided to try scanning my boarding pass again. The issue was resolved in less than a minute.

However, instead of receiving my original seat, I was reassigned to seat 11C, far away from my husband. No explanation was provided as to why my original seat had been removed or changed.

Mistakes can happen, and technical issues can occur. My complaint is not about that. It is about the way I was treated: the rude attitude, the refusal to communicate clearly in English at an international airport, the lack of explanation, and the feeling of being treated as though I had done something wrong when I had simply followed the instructions on my boarding pass.

Passengers deserve to be treated with respect, especially when dealing with unexpected issues. Unfortunately, that was not my experience at Zaventem Airport.

EEn absolute schande deze luchthaven. Voortdurend stakingen (vandaag 15 juni voor de zoveelste keer), geen communicatie bij vertragingen
Opdoeken dit gedrocht.

I walked at least 20 minutes at a brisk pace from my arrival gate to the car rental parking garage, which required leaving the terminal building (very poor and approximate signage), then walking under a walkway with large potholes and rainwater dripping from the canopy, then arriving to a spot where large roads converged around a roundabout, with no pedestrian traffic lights and only crosswalks, under the rain. Once crossed this intersection full of cars zipping by, I reached the building. Again very spotty signage. I took the elevator to the 3rd floor. I figured I must have been the stupid one who missed the signs for a shuttle because it is inconceivable that an international airport that advertises itself as at the center of Europe would not have such service. I asked the employee at the counter and she told me no, there is no shuttle, "they are building a tunnel very very fast, it will be ready next year" as if that thought would provide a solution to the rain that my clothes had already been collected. I asked if there was a shuttle from the garage to the terminal (I am dumb indeed). NO. When I return the car I will have to make sure I have a big umbrella with me. BY THE WAY, now that I think about it: I only had a backpack and a carry on. If I am not wrong, you cannot take a baggage cart on the covered walkway, you must leave it in the terminal. That must mean that if you have check-in bags you must carry them by yourself from the gate to the garage. I can imagine what a great fun that must be.
In addition, the Eurocar employee gave me the keys for a car that was not in the designated spot on the first floor. I had to walk around pressing the key button until I saw lights go on on a car hidden in a different row. I went back up the 3rd floor to report it to the employee, thinking I was doing them a favor. The response was, literally: "Oh yeah, "THEY" must have made a mistake. It happens sometimes." My reply: "Well, it should not happen." Counter-reply: "You are not the first one" (which basically mean f***k you.) I expected at least 'sorry that happened.' Clearly, I am stupid.
Last: or maybe all this confirms what the rest of Northern Europe thinks about Belgian people. Not the sharpest blade in the drawer.

Long queues for non-Schengen (1h++), has been like that for years, despite more intercontinental flights arriving, nothing ever changes, totally inefficient, avoid unless you have no other option.

Worst and long queue bad service

In den frühen Morgenstunden landen drei Maschinen gleichzeitig- lange Schlangen und lange Wartezeit, lange Wege von B zu A. Einige haben Anschlussflug verpasst, auch weil niemand zufriedenstellende Auskünfte geben konnte. Dann ist nicht klar visualisiert, deshalb in den Massen nicht zu erkennen, wo für EU- Bürger die Passkontrolle ist.
Dann ist irritierend, dass in der App das Gate des Anschlussfluges genannt wird, aber nicht auf den Anzeigetafeln.

Horribly run, 2 customs agents taking their sweet time while people left and right are missing their flights. Why tf are there only 2 people working with hundreds of people in line. Absolute idiots

Needs major updates. Checked in online only to queue 40 mins to drop bags off. No difference to old check in queues.

Still using old scanning tech and metal detectors, so that's liquids only under 100ml and in separate bag, tech in a separate tray etc, and had to go through twice as the first scan wasn't good enough.

I arrived at the airport 2 hours before my flight departed, and arrived at the gate just before it closed.

For a major Capital, supposedly the central hub of Europe, it's pretty shocking by today's standards.

Invest in your airport Brussels.

Non è possibile che alle ore 20.00 sia impossibile mangiare anche un croissant perché dicono stanno chiudendo.Effettivamente alle 20.30 chiudono tutti.

Pessimo aeroporto personale scontroso
Aperto il troller messo a soqquadro nessuno che parla italiano pessima esperienza mai più

Appalling airport. Queue for immigration is huge, the officials all move at a glacial speed. Why in the home of the EU does the airport not allow E-gates to be used for British and other nationalities? Most other EU countries allow E-gate entry and exit.

They will invite you to check-in your luggage for free and have you pay if it exceeds a few grams. As if the price of the ticket was not high enough 😤

Lors de la vérification des passeports à l’aéroport de Bruxelles, nous avons été témoins d’un comportement particulièrement déplacé de la part d’un policier affecté au contrôle frontalier. Celui-ci s’est adressé à une dame âgée de plus de 70 ans, en fauteuil roulant, avec un ton empreint de mépris et d’arrogance, simplement parce qu’elle ne maîtrisait pas parfaitement le français. Il lui a notamment déclaré :
« Vous ne parlez pas français ? Mais il faut étudier, madame, il faut aller à l’école. Ici, on est en Belgique, on parle bien français. »

Cette attitude nous a profondément choqués, tant par son manque d’humanité que par l’humiliation infligée à une personne âgée et vulnérable.

À notre retour de vacances, nous sommes malheureusement tombés sur le même agent, qui réprimandait cette fois un couple d’apparence étrangère voyageant avec leurs jeunes enfants. Sur un ton tout aussi condescendant, il leur reprochait de partir en vacances en dehors des congés scolaires, affirmant qu’« en Belgique, on ne fait pas ce qu’on veut » et que « l’école est obligatoire », sans même connaître leur situation personnelle leurs enfants pouvant très bien être instruits à domicile.

Au cours de cette attente, nous l’avons vu s’adresser à plusieurs voyageurs avec le même dédain manifeste. Une employée de l’aéroport a même pris l’initiative de nous faire passer à un autre guichet afin que nous n’ayons pas affaire à lui, tant son attitude était désagréable et inappropriée.

Un tel comportement est indigne d’un agent représentant l’autorité publique dans un lieu international accueillant des voyageurs du monde entier.

New car hire is now in a an awful location, a 10 minute walk OUTSIDE of the terminal, the walkway is partly covered but its bad planning from a location point of view, asking people to carry luggage all that way, no consideration here for the customer........... WHY move it from the main terminal?

Horrible security, never ever will I fly through Brussels again

Where to start? Poorly signed with no maps that I saw. Baggage handling was rough resulting in a destroyed hard case. Security staff were extremely rude and unprofessional. Talking and laughing as passengers including myself were screened for extra security. Made to feel insignificant. Screening staff asked my preference of language and then continued to use their own. My hip replacement sets most scanners off and usually a quick pat down and a hand scanner and I’m on my way - not at Brussels - I felt like a criminal. Don’t fly to Europe via Brussels if you can possibly avoid it!