Btbroadband Opiniones 

My 85 year old mother had to go into care home.She has been a loyal BT customer for 50+ years.Despite explaining the circumstances BT insisted on charging her over £130 to terminate plus £60 for the 30 day notice period.The call taker said we are a business and provided the service.I will cancel my own contract when that is up
for renewal and tell everyone i know how poorly they treat people.

Absolutely rubbish. Was great for the trial period but now they have us locked into a 2 year deal
It’s atrocious

Vodafone Broadband: worked great
Now Broadband: worked great
BT Broadband: terrible intermitent streaming

I contacted BT to tell them that the service was patchy at best, especially for gaming and streaming. They had the audacity to blame the router that THEY provided, suggesting I needed to upgrade to a more expensive plan to get the WiFi 6 connectivity I needed. I stated that all previous providers routers worked fine.

I said I'd like to cancel my contract because its not fit for purpose, and they said I couldn't because I'm in contract.

I will not use them again.

Yesterday BT engineer did not keep an appointment to fix me a new broadband. During the day phoned customer services many times.
They did nothing but lie to me and gave me many excuses. The engineer had no intentions of arriving.
Nor keep to the allotted time given.
I made numerous complaint. Tonight received an email the closed my complaints. Diabolical customer services. The worse experience of customer services in a longtime. This company should be broken up.

I moved house in March 2024 and moved my broadband with me. I had huge problems with missed appointments to actually get it installed at the new property which was not addressed properly. Now despite having cancelled my BT sport package I am still being charged for it. I brought this to BTs attention and they accepted that it was their error and promised to rectify it. I was promised a phone call and email within 3 days, That was 5 days ago and I have received nothing. Just waiting for the next bill now.
My recomendation is not to use this company, I dont even think they deserve one star but thats the minimum allowed here

I had some issues with my work software and was advised to contact my Internet provider. I spoke to the most patient most helpful and professional lady. Thank you Elaine, excellent customer service. We need more people like you.

This company does not deserve one star. Bt is a big Scam. I spoke with Ryan this morning to understand why my bills was raised without informing me
. The guy was very arrogant and rude to me from the start then when I requested to raise a complaint he first told me he will provide the email of the complaint team then after few minutes he said there is no email and that even if he raise a complaint on my behalf it will still be closed as resolved without speaking with a complaint team. I will never recommend Bt to anyone they are big scammers and I start telling my experience to people.

Brilliant customer service!! I am so grateful ☺️Especially I can’t thank enough to Toni from BT customer service. She was incredible.
I had been stuck in middle of 2 providers after my broadband service was suddenly cut off due to Octopus energy’s buy out of Shell Energy broadband. She even looked at the fact that ceasing order was made by Shell via my home router’s serial number.. I am so glad that I could switched off to BT.
BT customer service reps were so good to help me to shift the service asap for me. Thank you so much.

Speedy efficient service. Really impressed. Broadband was playing up and not working most of the time with landline also not working. Reported fault got a mini hub the next morning followed be an engineer in the afternoon, who sorted the faults out. I'm now up and running everything working again. Thank you to bt and open reach engineer. What a team!!

A Scottish broadband provider offered me a lower price on a service double the speed of BT, to secure a deal I had to provide them with a copy of my BT contract, this is supposed to be available on the BT web site. Having spent almost 90 minutes chatting with a BT agent (and latterly their supervisor) to get them to send a copy. I can only assume that it's BT's policy to be deliberately obstructive (or just possibly as unhelpful as possible) with loyal customers. If had any doubt before about changing service provider, I don't have any doubt now.

At this stage I still don't have a copy of the contract, they said they will 'start processing the request', this could take up to 72 hours. Wow, where are they going to get this contract??.

BT have been abysmal to deal with today. My 'new' provider has a 4.7 on Trustpilot, BT Broadband has a 1.4 rating. 'Nuff said?

7 weeks ago I decided to switch my broadband to bt. They said the switchover would take 6 hours. It's took 7 weeks. It's been a series of errors on their part of putting the order in wrong. 25 phone calls of being passed from one person to another, being put on hold for ages. 3 different modems and 3 different engineers. In the end they'd sent me the wrong wire. Absolutely rubbish customer service. Don't ring back when they say they will. DO NOT SWAP YOUR BROADBAND TO BT.

My 24 month contract with BT had come to a end so, on the 3rd of July 2024 I decided to move both my broadband and phone-line over to Zen. The move will save me £35.00 approximately pcn. What I did not expect was BT cancelling the switchover twice without explanation and not even informing me! It was Zen who informed me each time!

Trying to get through to BT by phone took up to 70 minutes one day and 40 minutes the next day! At the close of the last conversation, I requested an e-mail confirmation that the switch-over would go through this time. I was assured that an e-mail confirmation would be sent that afternoon. 48 hours later and I'm still waiting for that e-mail from BT! This amounts to nothing other than shocking 'customer service' on BT's part! One further 'cancellation' on their part and a letter will be going to Ofcom!

Zen have been very patient and understanding throughout!

Never do a house move with BT Broadband! If I could give them minus stars I would! I gave BT/EE one month notice on my move and they still managed to mess it up! Not only did they book the engineer for a week prior to my move, but they set-up the activation day for 4 days after my move. So I’ve been in my new place for 3 days, with no internet, as the mini hub they sent me is broken and did I mention I work from home? Worst move experience ever!

If anyone is considering subscribing to BT broadband and (EE) TV you must be mad, it is the worst service ever, nothing works together, and don't try and change or update a package or anything, you will spend hours on calls getting putting through to person after person. It's really the most terrible thing ever, why would anybody choose this terrible service.

I have been a BT Broadband customer for the best part of 3 years - it might be more. Over the past 2-3 months, their broadband service has been woefully underperforming.

Today, their broadband download speed for my account is 14.3mb/s (upload 0.36mb/s) against a claimed minimum of 24 mb/s. They claim up to 36mb/s for my package which is utter rot from my recent experience. (Update: I have spoken to a rep who said I should have read the small-print which only guarantees 18 mb/s.) In addition to the shocking download speeds, the connection frequently drops out meaning downloads and uploads failing as well as not being able to work from home. (And don't get me started on the connection dropping out frequently during Euro 24 matches!)

You would have thought that contacting BT Help / Support would be pretty straightforward, however, the web site simply sends you round in circles. In my experience, if a customer wanted to terminate a product, I would do everything to try and keep hold of them, however, I am writing this review having been on hold (currently) for 30 minutes. I am actually out of contract with BT but the only way to leave is to contact the team via telephone. (We know what you're up to BT - you just want people to give up holding so their contract continues to roll over. It's a shocking practice.)

I was in contact with BT Support - which is nigh on impossible to get hold of for direct communication (either by email or phone) - about a month ago with regard to the fault with the service. They had contacted me. The representative said that they would try and arrange an engineer visit, however, I couldn't be available on weekdays due to work. They could make no alternative arrangements for people (like teachers) who cannot just 'take a day'.

Anyway, to sum up - poor customer service, terrible web site, shocking product.

Awful, awful, awful. From start to finish everything about this company is poor, broadband been faulty 9 times in 5 months, all they did was send a new router out???? Customer service is non-existent & technical is literally an Indian call centre, which are extremely unhelpful. After being on hold on several occassions they just disconnect our call. WTH?!! I am suing BT for their breach of contract & have approached CIS Ombudsman/ OFCOM for legal action - anybody else that has been in difficulty I would advise do the same! F this company!!!!!!!!!!!!!!

Been faithful customers...just been told by others that we have been robbed for years...moving on to cheaper and better communications provider

Had an inaccurate bill, so rang the customer services department and spoke to Reece - based in Lincolnshire - and I have to say he put my faith back in BT.
Superb from start to finish.

If I could give no stars I would. Symptomatic of the "nothing works in the UK and hey you've just got to put up with it".
No internet at all for two days. No contact. Can't speak to anyone.
I pay good money for zero service.
Shocking diabolical company.
Stay away and never use.

I have now had BT broadband for all bet 8 years and it has never worked. I regularly have had engineers visit but no one has seen loved the problems. Today I have lost all my TV apps. I’m advised an engineer can’t review for 5 days. As I pay a premium for an uninterrupted service I’m really fed up. And PS I don’t have a mini hub so telling me it’s switched on is pretty irrelevant