Btbroadband Opiniones 

This might end up being a long read, but I'll try to keep it as short as possible. The aim of this review is to warn anyone considering using BT or EE (same company) to avoid them, and hopefully save someone a lot of hassle and stress for a contract you'll be locked into.

We joined BT Broadband when we moved to our current home a couple of years ago. Sadly, the company we had wanted to use were not yet operational in the area, so we had to choose another provider and after speaking to a very helpful and convincing Irish chap on the phone, BT sounded like a good prospect.

Issue 1: The nice, helpful, friendly people you'll deal with before you sign up are only there to get new customers, after this you'll speak to people who don't care, and barely understand what you're asking.

Once we were signed up, things were not ideal with the broadband only supplying the room where the router was placed. Outside of this single room, the connection dropped from super fast to ridiculously slow! We called to ask about this, but were told that to get other rooms covered would cost more!

Issue 2: the amount you are told BT Broadband will cost IS NOT CORRECT. This will gradually increase over time almost immediately, to the point where your £40-something bill will become a £70-something bill for just broadband!

Obviously, the fact that the bills increased by such a huge amount over the course of our contract was enough to make me want to leave. I spoke with BT multiple times about the bills but the unhelpful customer services told me that this couldn't be changed.

I was waiting patiently for my contract to finally end. I lined up a new provider for when this magical date rolled around. Once we were ready to go, we contacted BT who, predictably, were extremely unhelpful and obstructive. I was told that I would have to pay until September in spite of the fact that my contract was ending in August. I disputed this, and after much discussion, was told that I had ALREADY PAID up to the 17th September as you pay in advance, so I wouldn't need to pay anything else.

Issue 3: Naturally this was a lie, and sure enough I received another bill of OVER £80(!!!!) in September and then ANOTHER £25 in October as a 'final bill' which included charges for 'early contract leaving' which was not true.

I had to call them again, and was once again told that I paid my bills in advance, but the operator insisted that although my account was closed and he admitted he couldn't see the end date, that I definitely had to pay the £80+ bill anyway because my contract MUST HAVE ended in September... It did not. It ended 23rd August.

The operator did eventually offer to cancel the 'final bill' nonsense but ONLY on the condition that I didn't put in a complaint. In the end, I just wanted to end the call and never deal with them again, so I agreed. They kept the £80 bill for September that was after my contract ended and after my new Broadband was up and running...

Oh and finally...

Issue 4: I was told during my final call, that my disgustingly high £70 bills which he was not able to justify, would have been reduced massively if I had renewed with them. He essentially said that they save deals for people who are new or signing a new contract, and then once you're in they will hike up the price again. Really sneaky practises.

The moral of the story is; Never sign up to anything with BT.

I advised BT on the 5th October as my broadband went down , they said the fault was external and they couldn’t get an engineer out until 15th October , so il have to remain without internet until then . I rely on internet to communicate with family and loved ones . All they gave me was a £30 credit . 10 days iv got to wait to get it fixed . Customer service is horrendous !

Wow broad band went down today. Tried to call customer services but got an automated message saying they are awear of the fault and a engineer will try to get it fixed by the 7th Oct, it's the 2nd today. I have no Internet no phone and no TV. Thanks BT you really know how to look after your customers, NOT. I will be taken my custom elsewhere when my 2 years are up.

We had BT TV home package. Due to better offer from SKY we switched to them, but kept the internet. Since the internet connection was erratic and bad we wanted to cancel it. The nightmare then began. We made at least 5 calls to BT and each call was for over ONE HOUR long as we were shuttled from one department to another endlessly and in between, EACH of the Hold period was for over 25 minutes, just listening to the recorded music just non stop Each person claiming they had no authority to cancel. It sort of reminded us of the Hotel California song - you can check out but you can never leave. Only far less pleasant than the song. Tested our patience to the limit. PLEASE check out their process for discontinuing their services before you sign up. And save yourself most torturous ordeal.

Zero stars. The worst time I'm having with BT broadband. It buffers all day long, have to wait 1 hour just to talk to someone and the most useless information given. I'm very annoyed as its a problem everyday now and constant. Have rang for help in past but its veen useless. Nothing been done to help. I would never have BT as my broadband again!!!

Trying to move service to new home. All set up, then by chance I discovered they'd cancelled it as copper cable phone not available, even though I ordered fibre 'digital voice' phone. Then I had the correct phone added back. Next I get emails that I'd cancelled both! Now I have to wait a day before I try again. Maybe they'll cock that up and cancel it again without my knowledge! There isn't a more incompetent company anywhere in the world and each phone call takes at least 1 hour!!

And now, they switch me to a slower deal (Fibre 2 rather than Full Fibre 100) but for the same price!!

After a few issues with the line finally got our broadband set up. I would like to thank all the telephone operators they were most helpful and made everything as less stressful as possible and even called back today to see if everything was going well 😊 thanks to all concerned would highly recommend BT and their staff

Bt charged me for broadband I never received when I cancelled grrrrrr

Would give this zero stars if I could.
BT have been charging me for Broadband for over a year, and it turns out I'm on an old ADSL line which is technology from over 10 years ago and not Broadband, and considering I'm in London!
My speeds have been under the guaranteed 5mbps and they were not responding to my emails to rectify it, this is a battle I have been having since February, so I changed to Community Fibre, which I have to say is amazing and now getting 720mbps.
But even though BT were not responding to my emails and so I gave up and transferred, I am now in a battle to get the rest of my contract refunded as they say I should have given them 30 days to rectify it, this is after my emails explaining to them that I was trying to run a business and work from home and I couldn't send an email without it taking over at least 60 seconds to send, if they sent at all, which they were not responding to.
The battle through there Ombudsman now starts! Go Community Fibre which is reasonably priced and super fast and stay away from BT who charging for Broadband on and old ADSL connection, which must be fraud.

I've had to change some of my services recently and I have to say that I haven't experienced any problems.

I have to give a 1 * review to go to the next stage, in reality it should be a big fat ZERO. I have never dealt with a more incompetent company EVER! Alison Kirby the newly appointed CEO has got a huge job on her hands to shake up this company. 16 months of no WiFi - constant failure to deliver any service - I can’t tell you how bad the service was! However, a huge THANK YOU to LYNNE DROUGHT in the executive complaints department for finally delivering the service that I should have received in May 2023.

Jenny Ponder

i'm actually trying to get hold of you guys but due to some hearing issues with a head injury unable to converse via the phone i did try to contact you guys but to no avail i am trying to switch from Vodafone broadband placed in the correct info and there appears to be some error and its not on my doing, can you assist, sincerely john

I’ve been a BT customer for about 25 years, but recently I’ve been so disappointed with the service, customer service and renewal price that I have decided to leave BT and join Vodaphone. In the last 2 weeks I have spent nearly 7 hours trying to get sense from BT to just disconnect my service as my contract is up for renewal. Calling customer services I’ve waited anything from 20 minutes to over an hour just to get through. BT seem only interested in selling me an EE product. I eventually got through to someone who said she would ensure my disconnection which would happen on the 10/09, but I was disconnected 6 days earlier. Staff seem friendly but most appear ineffective. Sad to leave BT, but they’ve tested my patience to the brink. Such a shame what always appeared a decent company is now run so poorly.

I was BT customer for two years, last year when my contract ended I decided to go with sky. I closed the account sent their equipment back as per instructions I had no service from them but guess what the clowns as they are they never stopped the bills and now I received £258.78 bill with the warning that they passed this to Debit collection Agency seriously don’t know how to deal with this I don’t have the money to pay. I just like to warn other people not to join BT ever they are the worst ever broadband and telephone provider service. Thank you bunch of clowns

like the majority of reviewers , I have had downright diabolical service from theser bunch of clowns. I have to move home .. currently with BY Broadband... my new place already has a.n.other broadband provider... well guess what ... BT will charge me £268 to leave their service 1. As usual , the clown answering the phone gives the usual " I'm sorry mate (?!)," placation , then the usual crap .." Have a nice day "!!!!!! I will NEVER have anything else to do with this bunch of daylight-robbers... I have to move house and therefore have to cancel the contract... so ... THANK YOU BT --- you UNSCRUPULOUS BUNCH

I had better internet speed on dial up 20 years ago, utter garbage. Seriously considering going back to hot spotting with my phone. Can't believe I'm paying £30 a month for this s**t

Crap WiFi, crooks

I regret ever changing providers to BT , the product and Wi-Fi is so inferior to its oppositions. Even thou I use the same line as previous supplier the signal and Wi-Fi reach is terrible, BT’s options are to pay them more money and upgrade so they will supply you Wi-Fi extendeders !!! So I have to pay them more for there rubbish product, spend hours on the phone which they don’t care !!!

Service was rubbish, not easy to get in contact with when things go wrong and do very little to help when service goes down. Reluctant to send a engineer to fix problem with broadband

As soon as my contract ends I'm going with Vodafone as they are cheaper