Btbroadband Opiniones 

Well, I’ve been with bt a while. I had standard wifi, and my contract ran out. I stuck with it without a contract, but my prices kept going up, eventually about to be over £40 per month. Then they offered me a new full fibre etc etc deal for £36.99. I’m now stuck with a new 2 year contract, and my internet is 10 times worse than before. I’m in just a one bedroom flat, how can it be this bad. Don’t want to wish my life away, but roll on two years. Never again.

The most useless, lieing company out there! Lies about speed, lies about fibre coming to area, lies about managers on site! All scripted rubbish they read off a screen! I even predicted response for fibre! As they always lie and its the same lie constantly! Infact it's been 3 years and the same lie in place!!! Worst speeds on comparison sites by far !!DO NOT USE THIS USELESS COMPANY!!

Just don't bother.
The customer service is sooooo bad.

The biggest pile of Sh** I have ever had the misfortune to have. They send me emails and say ‘Click on the link’ and I have no access to the ‘My BT’ app it’s down and they don’t even know when it will be fixed and my 900 mb download is only about 10mb they said that on the phone!!! The Customer Service lady said she would send me a link but still nothing!! Useless absolutely useless! Would leave but can’t until November when my contract is due up -Boy will I let them have it with both Barrels! You can’t even get to talk to a human being without jumping through hoops first!!

This is the worst broadband I have ever had in my life. Customer service is ridiculous they give you the stupidest advice ever and the interest is so incredibly slow. We have two extensions in the house and I like in a 1 story house and yet the WiFi is still terrible. I can’t do anything no work nothing because of how slow the WiFi is I hate you BT your ruining my life

They are cheating you. First i ordered breadbond in UK for my company osteonordic UK limited, then they cancel it because they can't make my request, but they keep billing me. If you write to them, they say call the billing team, when you call the billing team they will not help you, and say write an mail. Now i need to put a lawyer on it, to get them to delete what htey themselfe cancelled. So just very very very bad place to work with, they will try to rob you.

Do not sign up to this provider. I needed to alter my bill date, I needed 3 days to pay a bill. I contacted customer service and he said he would sort it out and everything would be okay. He said he changed it to the 1st and that was that. I kept getting emails to say they are adding charges as it was unpaid. So I message again, only to be met with more LIES, a bunch of excuses, then he tried to blame my Monzo bank which doesn't charge for "missed" direct debits, I ended up having to close the chat as I'm getting constantly lied too, no action was taken and now I'm getting emails to say my complaint will be looked into and I don't need to do anything THEN the next day it states my complaint will be closed if they don't hear from me. What the hell kind dumb service is that - MY ISSUE HAS STILL NOT BEEN RESOLVED and I have screenshots of the lies

Quite simply the worst customer service I have ever received for any product or service in my 53 years on this planet BT is obviously run on a shoestring and smells of a company about to go bust

Awful service, tried to upgrade broadband , 3 weeks, 6.5hrs on calls and no progress , bt failed to progress the order 4 times and even cancelled 2 orders . No communication and terrible customer service . Raised a complaint but I was told this would only be used for feedback no other resolution, not that im going to use them for the upgrade anymore.

AWFUL. 4 hours and 19 minutes on chat and nothing changed other than a raging headache. I tried to access my BT account (Worked absolutely fine for several years) to be told the BT ID was not recognised. I contacted customer services who from the start had no clue what they were doing. They wanted me to confirm the email despite me stating close to 20 times I was unable to access it due to their error. They reset security questions incorrect, deleted the account several times (But somehow all data remained and incorrect security questions with it). I was unable to add the Internet account to the BT ID.

The internet is also 14mbps, for which we pay £32 a month. We switch to another provider which is being fit on 20/05 and is £27.99 for 900mbps with a guaranteed minimum of 500mbps.

Awful customer service, awful internet service and an unawful company. Avoid avoid avoid. Disgraceful.

I am extremely disappointed with BT and my overall experience. After deciding to leave, I was informed that I still have to pay an additional full month’s fee from the date I notified them, which already feels unreasonable. On top of that, I have been told I must also pay £166.06 as an early termination charge.

This feels unfair and excessive, especially considering I am choosing to leave due to dissatisfaction with the service. The lack of flexibility and understanding from BT has been frustrating, and the whole process has left a very negative impression.

I would not recommend BT based on my experience, particularly because of how they handle customers who wish to leave their contracts.

Have been with BT for many years and they are continually getting worse and worse. Never ever will I sign back up with them after my current contract is ended ( which I am currently trying to end on the grounds of no confidence in providing a suitable service)

they have staff who are hellbent on making sure to frustrate you. they do not listen when you ask questions and just makes your head go on a rollercoaster ride by just talking a lot of nonsense but making sure not to resolve the issue... they're always telling to to call a different department to resolve an issue saying they're "trying to help you" without actually helping you. worst part is they lie a lot and change appointments last minute. then even worse when i say i want to leave i am told that all of the other companies use thier line so i will get the same poor service anywhere i go basically their argument for me to stay hahaha laugahable the day bt ends i will celebrate. the pride before the fall

I must say there worst company ever I have been waiting since February to get contect to broadband each time they have changed the date.i have never been treated like this I am a disabled man who needs the internet to shop GB31278589 how can you treat people like this ??
I made a phone call last night to Hyperopic and guess what I will be up and running tomorrow but you should be ashamed of yourself
Please if anybody who is thinking about joining them think again try (Hyperopic) first
Bt I will be coming for you for money that I am owed .....

BT actively penalising elderly and loyal customers. 3 days of calls to try and remove an incorrect note on the account that my mother has a medical pendant when she never has had one. Also found out that they were charging £104.48 for a very basic system and would not even reduce to close that on offer to a new customer. Criminal really. Also informed my complaint process may be investigated and even if it is there is no requirement to phone the customer! How do we resolve the issue other than leaving. We are also an email hostage as an older person has no ability to change emails without considerable angst for her and her entire network of friends. Shame on you BT. I shall also be closing my account.

Since moving into my prolerty 3 months ago i have moved from fibre back to copper. I have complained constantly as the broadband is basiclly non exsitant. Faults and complaints are NEVER RESOLVED they close complaints without them even being looked at..Openreach engineers dont bother turning up this company are ABSOLUTE SH**E they tell more lies than the cretins in the houses of paliament.

Yet again BT broadband fails to deliver what they promise . I’ve got fiber connection and should be great internet .
I’ve had in the region of 8 new routers due to failures in the service which seems to go to pot every couple months . They run tests and tell you it’s working and you’re in your house and it’s quite clearly not working correctly. I’m moving as soon as contracts up . Do not consider BT for reliable broadband !

Awful - switched to full fiber, only to learn there would be no appreciative change in speed (75mb). Tried to switch providers, now they tell me they want £998 in cancellation fees. The link in the week preceding was broken on their site, so I had no idea what was going to happen. So now I am stuck with a low speed service for two years, or a bill for nearly one thousand pounds - no contact available anywhere. Disgusted.

Promise everything then fail to deliver,been with bt for years now i will leave after contract expires.Speed drops when the big match is on and then they bs you about your router,go elsewhere.

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Rated 1 out of 5 stars
Absolutely terrible experience with…
Absolutely terrible experience with EE/BT
They have messed me around constantly for months. I first advised them i would like to remain their customer at my new property in Jan. They messed me around changing the dates for over a month. Finally they decided on a inconvenient date to install 24th April! 3 months!!
I am also still waiting on a refund it's been over 2 weeks. They lie and send contradicting emails. Blaming different teams and never taking ownership. The customer service agents in Stoke have been rude and argumentative with their customers. Totally unacceptable.
Worse customer service I have ever experienced. From someone who works in banking for nearly 20 years I have never seen or experienced anything like it. Beyond words how bad they are as at customer service.