Btbroadband Opiniones 

God im so glad i have read the reviews on this company as i almost signed up to this dreadful company and what i have read is true i ordered sky phone and broadband on the 12 fed and when i found out that my upload speed was only 10 and download speed 35 mb on fibre i wanted to chat with the guy who sold this package to me his name was Kevin Hart and i made arrangements for him to call me at 11am this sat he didn't call me so i emailed gim and was told he is on a call and will call back 11.35am and still no call the i was told he is on a call with management its now 12pm so i had enough and called bt and put in a conplant and cancelled the lot thy didn't give a dam terrible service and i hadn't even started with them alarm bells ate ringing for me thy dont care about customers not even new customers stay well away from this lot of plums thy have wasted my time upset me corse me anxiety and im disabled and suffering from depression after the loss of my 23yr old son now i have to start all over again and try and find a new provider all i can say is thy shouldn't be allowed to trade terrible terrible terrible unprofessional company you have all been warned if you dont want to believe me sign up with them and you will soon find out the hard way like i did all the reviews i see on here are 100% true

Upgraded to fibre and when engineer had cut all copper lines told the CBT box in street is faulty and someone would come out today that has not happened
Went to online chat to be told it is still in line to be done by midnight,
Went on chat again only to be told my broadband is fine as they done tests. This person wanted me to plug router into the main telephone point using the suplied filter, I am now on fibre so there is no box. That did not mean anything to the tech support there this was from 4.30pm
Finally got to speak to someone who said they cannot do anything until Monday and had I contacted them before 6pm they could have sorted something. I was on chat all day with them.
Basically told to live without internet all weekend and see what happens next week.
Useless company and not present to talk to if you get through

I was with EE for over 10 years and I didn't have a problem. Then EE told me that BT was going to power my internet and I knew then problems would soon follow. I knew they were bad but thought I'd give them a chance. BT Broadband honestly could not power a clock. They are shocking .

This thoroughly incompetent company doesn't cater at all for elderly people. My 82 year old mother has been driven to the point of insanity by BT. Currently, she cannot access her landline. Since the company switched to fibre no one seems to understand what they are doing. Indeed this has been a recurring problem for about six months. Personally, I wouldn't trust the workers at BT to run a bath...pathetic! Furthermore, it would be good to speak to the organ grinder and not the monkeys, if you get my drift.

What a disaster of a company I cancelled my broadband connection on 13/1/25 & my request was never carried out but kept receiving threatening letters for non payment such incompetent staff no accountability disgusting company.

BT decided to move me to digital voice. I decided to move to Vodafone. I have placed an order with Vodafone but Vodafone cannot action it as there is already an order outstanding from BT. I have cancelled the order (confirmed by BT) but it is still blocked. BT say they cannot delete this from the record as they have handed the changeover to a third party company. I am stuck with them. Incompetent and thoroughly unpleasant to deal with.

Automated phone service makes it very difficult to speak to a real person. Ever deteriorating service, very rarely meets the promised speeds. After a mess up on there end you are left to make lots of different phone calls to sort out there mess.

Really rubbish company, I was told BT had sold all their broadband customers to ee so was forced to move to ee, ee charged 2 months fee and BT said I had a leaving bill of 52 pounds, I disputed the BT bill and they said they would look into it, ir increased to £85! Then I got a debt recovery letter saying its £92 pounds, you just cannot get any sense out of these big companies, you don't get to speak to anyone. It's all hard work, not forgetting I was forced to go to ee, avoid BT if you can,

Really bad company i received email constantly saing that i have a bill to pay when i dont have any account open with them.
Try to speak with them and they keep pass me to a different person keep ask me same questions and nothing resolved
I have (apparently) a business account under my name but they cannot tell me what’s the name of the business and what address.
Avoid this company as they really unprofessional and unhelpful
I get police involved as they don’t want help

Very disappointed by chatting with Johnathan on live chat, I wanted to transfer my phone and broadband service to Bt from another provider, and he said not possible, I have to take new number which Bt will provide, it’s a joke, all the unprofessional people on chat.

aving been a customer for years the broadband has steadily gotten worse, iever the router was unreliable at times you could get a full signal standing in front of it.
When I tried to have it resolved I gave up being passed around.
To cancel I spent a further 29 minutes either talking or hold, phone line the advisor was using was horrendous, she said we're having trouble with
systems today, their own service is poor.
They really don't care if your a customer or not, the rest of the reviews show they think it's a good to run a business

I had a free Xbox games pass with my order and made a mistake when I activated it. EE/BT wouldn't help me so I lost out on a free gift worth around £70. And I'm contracted to stay with them for 2 years now. Not a good experience! I contacted them several times and eventually made a complaint and they still didn't help with no satisfactory explanation.

Without broadband for a week, can only speak to a computer which always says it will be fixed tomorrow, but in this case tomorrow never comes. Will be moving as soon as possible. TERRIBLE CUSTOMER SERVICE

I have been a BT business broadband customer for 20 years and put up with their ever declining service. Changing premises and trying to get in touch. First a guy who mumbled his way through a conversation and then we got cut off. Phoned again and got someone else who refused to recognise my business. In the end I hung up in exasperation. Tried the online chat and is was closed even though it is supposed to close at 6pm. Nowhere to complain. I am in business limbo. Doesn't even deserve one star.

left an old man with no Internet for over a week as couldn't get anybody out dp no tv either , disgusting, not the 1st time

Fibre installation incomplete and worse than the installation I started with Externally installation very ugly Poor information provided before arrival Complaints procedure difficult to access Response times terrible All in all I wish I had left installation alone

Terrible customer service, been on hold for nearly an hour now, i aint had internet for 3 days now, DONT choose bt and make the same mistake like me and many others have

The last straw. Not been happy with BT for some time so did not renew the contract when it expired. Today was the last straw. Realised something was wrong somewhere when my mobile phone (not BT) had used a months worth of data, something that has not happened before, in a week. Took some time to find the problem. Sitting in our lounge looking for hotels and the internet was not working so for the last week all mobile phone usage had gone through the mobile company and I had to pay £10.00 for another month after only 7 days. Tried ringing BT but the call was answered with a message we have sent a text, hang up and you will get further instructions. Upshot was 4 text messages later some incurring charges for them to sort out their problem. I can do without this for a service that must be one of the most expensive on the market. I see from Trustpilot that 82% of reviews are one star and many of those must be like mine in that you have to give a star rating to get started. You would think that BT would take the message. What use is a telephone company where they are unable to use the telephone. "Speaks" for itself.

The worst internet I've ever had. If you want it to consistently drop out,.run at a snails pace or just be generally terrible then go for BT internet. Absolute scabs

For several months my TV box has been acting up, shutting down if I try to fast forward on a recording. It's taken 3 replacement boxes and I still have the same problem, despite buying a new TV thinking that was the problem! I RETURNED ALL the previous 3 boxes and was told I had until 4/2/25 to return them. Now I am receiving, every 2 DAYS, an email threatening to charge me if they're not returned and on the same day I get a text within minutes of the email, threatening the same thing!! The current box has the SAME problem. I am a disabled pensioner living alone and it was extremely difficult for me to get them to a post office to return them. Now all this harassment from BT is very distressing and I still have the problem!! All this started when BT was taken over by EE. They don't appear to have engineers who know how to deal with the problem and when they turn up they tell me it's the WRONG box, it's old stock and shouldn't be used!! Ring and ask for the new model. I spend hrs on phone and still get the wrong box and last time no engineer, had to do it myself. Disgusting service!