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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ordered 6 x verge trims Arrived but I didn’t open the packaging for a few weeks, I was only given 5 trims. Phoned and emailed them regarding the missing item but they were not interested, had to o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered a manhole cover, Building Plastics Direct supplied a quality product at a price lower than ALL their competitors (even those selling cheap copies) even after paying for delivery. My purch... Ver más

Valorada con 5 estrellas sobre 5

Excellent experience. Wanted Code 3 lead flashing. It was in stock at a reasonable price and in a range of lengths enabling me to minimise waste/cost. Best of all, delivery charges were very fair (lot... Ver más

Valorada con 1 estrellas sobre 5

Used store over the years and over tine soil pipe purchased ( along with multiple other items on large reno) literally turned grey/white. Not the easyest of installs and one you do once and don... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de materiales para la construcción

Escrito por la empresa

Operating in Barnsley, South Yorkshire since 1992, and limited company formed in 2009 following the opening of our second branch in Castleford, West Yorkshire. We have a wealth of knowledge amongst our staff between our branches who thrive off helping our customers and providing the correct materials for their jobs. Here at Building Plastics Direct we pride ourselves on stocking great quality products at affordable prices, we are proud of the products that we stock in which if we weren’t willing to install the product on our own homes then we simply wouldn’t stock it. In fact quite a lot of our products are installed on our homes from Cast Iron Effect guttering to EPDM roofs, from 110mm underground drainage to our Fascia & Soffit range. Most of which our staff have installed by themselves therefore giving them hands on knowledge of the products which they are able to pass onto our customers.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

142 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Very poor customer service.

Ordered 6 x verge trims
Arrived but I didn’t open the packaging for a few weeks, I was only given 5 trims.
Phoned and emailed them regarding the missing item but they were not interested, had to order another trim, would not give a discount and had to pay extortionate shipping costs. Feel like I was robbed.
Very very poor customer service.
Would not recommend.

9 de marzo de 2026
Opinión espontánea
Logotipo de buildingplasticsdirect.co.uk

Respuesta de buildingplasticsdirect.co.uk

Hi Andrew,
Your order was delivered almost 7 weeks ago and now you are claiming that we haven't sent you enough?? It clearly states on our website upon ordering that all shortages/damages must be reported within 72 hours of receipt, this would give us time to investigate matters at our ends whereas our CCTV isn't stored for over 6 weeks so we are unable to verify your claim. In regarding to the 'extortionate' shipping costs, these costs are simply what we pay to our couriers for the longer lengths as not many couriers will accept them hence the higher price. We don't make any profit from these costs.

Thanks
Building Plastics Direct

Valorada con 1 estrellas sobre 5

Inferior products un helpful resolution

Used store over the years and over tine soil pipe purchased ( along with multiple other items on large reno) literally turned grey/white. Not the easyest of installs and one you do once and don't expect to have to renew few years latter (part was original and that's fine).

I now have grey/white soil stacks and while Steve tried to help (he rembered my purchase-deliver address etc his pathetic manager gave it the old "where is your receipt", and while I could find multiple others (even going back years), not the particular one, why would i.

Simple for me, I'll never use them again (penny wise pound foolish spring's to mind Mr "Manager")!

Look else where if you want durable products (facias all warped now as well but can't be bothered with that)!

12 de octubre de 2025
Opinión espontánea
Logotipo de buildingplasticsdirect.co.uk

Respuesta de buildingplasticsdirect.co.uk

Hi,
The reason why we asked for your receipt is for us to determine which manufacturer we needed to chase up regarding this matter, you failed to do so.
Our manager did remember you coming into us however that was whilst we were in our previous unit which was over 5 years ago, soil pipes are only guaranteed for 5 years so you were out of that period however we were wiling to go to the original manufacturer to try and resolve this.
We pride ourselves in trying to resolve any issues swiftly and sufficiently however if you aren't willing to provide us with the correct details then it makes it difficult for us to do so.

Valorada con 1 estrellas sobre 5

Disappointing experience

Disappointing experience

3 de septiembre de 2025
Opinión espontánea
Logotipo de buildingplasticsdirect.co.uk

Respuesta de buildingplasticsdirect.co.uk

Hi,
Can you please elaborate on your review? We have asked for additional details however you have failed to provide them. I have also searched our system for orders under your name to try and determine what may have gone wrong however I am unable to find any orders from you which leads me to think that you may have got this review mixed up for the wrong company.

Valorada con 5 estrellas sobre 5

Excellent buying experience

Excellent experience. Wanted Code 3 lead flashing. It was in stock at a reasonable price and in a range of lengths enabling me to minimise waste/cost. Best of all, delivery charges were very fair (lots of online companies wanted to charge stupid money). Placed my order which was processed almost immediately and delivery was ultra fast meaning no delay on site. Highly recommended.

24 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good Company, good price & fast delivery

First time I've used Buildingplastics and was delighted
Ordered Saturday afternoon and it arrived Monday lunchtime!!
Website easy to use, had the stock I wanted and a great price........ prefect
Thank you, will use again

19 de mayo de 2025
Opinión espontánea
Logotipo de buildingplasticsdirect.co.uk

Respuesta de buildingplasticsdirect.co.uk

Thank you for your kind words and fantastic feedback!

We're pleased to hear your first experience with Building Plastics Direct was a positive one. From easy online ordering to fast delivery, it’s great to know everything went smoothly. We take pride in offering great value, reliable stock, and a straightforward shopping experience, so your comments really mean a lot to us.

We’re delighted to welcome you as a customer and look forward to helping you again. If there’s anything else you need, we’re only a click away at www.buildingplasticsdirect.co.uk

Thanks again, and welcome to the BPD family!

Valorada con 1 estrellas sobre 5

Poor delivery

My problem is not with the supplier but with their delivery organisation, my delivery was estimated Mon - Wed, having not heard any updates I chased up my order on Thurs, & my delivery arrived on Fri, unfortunatly at an earlier time slot than stated, to the wrong address with a different postcode 150m away, not notifing the resident of the delivery, just leaving it across her front door, I had to carry the heavy delivery 150m to my house. I complained to the supplier requesting the least they could do is refund my £18 delivery charge. My request has been ignored, not even a refusal.

17 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

5-stars to Building Plastics Direct for…

5-stars to Building Plastics Direct for quick and efficient order processing and despatch. Unfortunately FedEx totally messed up the delivery - parcel was in 'no-mans-land' for 72 hours before finally re-appearing on their delivery schedule. I got a regular stream of repetitive emails telling me my parcel would be delivered "tomorrow" which, as we know, never comes. I suspect my parcel would have been delivered far more quickly by the Royal Snail.

3 de junio de 2023

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