Busby & FoxOpiniones 

30
TrustScore: 4.5 sobre 5

4,3

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Discovered the Busby & Fox Cardiff shop by chance and had such an enjoyable shopping experience l felt compelled to write a review! The staff were friendly and welcoming and on a very hot afternoon, m... Ver más

Valorada con 5 estrellas sobre 5

I absolutely adore this brand. So many lovely clothes, lots to choose from and I just love how everything is displayed and coordinates. I’ve developed a Busby and Fox habit having discovered their M... Ver más

Valorada con 5 estrellas sobre 5

I had the best experience at the Bath store in February, all three ladies were so welcoming and lovely, giving great style advice without being pushy. I was so happy with the quality, material and sty... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Great looking ankle suede boots but both sizes arrived damaged, such a disappointment! Their sizes don't make any sense, I had ordered my usual size 4 UK (their smallest size for those boots) and it c... Ver más

La empresa ha respondido

4,3

Excelente

TrustScore: 4.5 sobre 5

30 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,3

Todas las opiniones

(30)

10 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Delightful shopping experience

Discovered the Busby & Fox Cardiff shop by chance and had such an enjoyable shopping experience l felt compelled to write a review! The staff were friendly and welcoming and on a very hot afternoon, my husband and l were offered a glass of prosecco, l felt l could happily browse without feeling under pressure to buy anything... but of course l did, there are so many beautiful clothes, l came away with a dess l'm delighted with, l will definitely be returning!

27 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I absolutely adore this brand

I absolutely adore this brand. So many lovely clothes, lots to choose from and I just love how everything is displayed and coordinates. I’ve developed a Busby and Fox habit having discovered their Marlborough store. Looking forward to adding to my wardrobe soon

30 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Excellent, I have visited multiple times. Individual style and items, absolutely lovely.

4 de abril de 2026
Opinión espontánea
Logotipo de Busby & Fox

Respuesta de Busby & Fox

We're so glad to hear you love the range. Hope to see you in store again soon.

Valorada con 5 estrellas sobre 5

Beautiful clothes, wonderful staff in Bath

I had the best experience at the Bath store in February, all three ladies were so welcoming and lovely, giving great style advice without being pushy. I was so happy with the quality, material and style of the Marcia leopard print dress. I can't stop recommending Busby & Fox and will definitely be back!

14 de febrero de 2026
Opinión espontánea
Logotipo de Busby & Fox

Respuesta de Busby & Fox

Thank you for your kind words. We're so happy to hear you had a fantastic time in our Bath store. I'll pass on your comments to the team and hopefully we'll see you again soon.

Sam
Busby & Fox Customer Care

Valorada con 5 estrellas sobre 5

Fantastic service

I went to the Exeter store today looking for an outfit but without a clue what I wanted. The 2 women immediately offered help and talked to me about options. Really great service and I came away with an outfit I’d have never had tried without help and advice.

14 de febrero de 2026
Opinión espontánea
Logotipo de Busby & Fox

Respuesta de Busby & Fox

We're so happy to hear you had a great time in our Exeter store and came away with a fabulous outfit. Look forward to seeing you again soon.

Valorada con 5 estrellas sobre 5

Lovely shop excellent customer experience

Lovely shop with some really gorgeous clothes & accessories.The ladies could not be more helpful.Customer service at its very best Special shout out to Katherine such a lovely person.Thank you for a proper shopping experience!

23 de diciembre de 2025
Opinión espontánea
Logotipo de Busby & Fox

Respuesta de Busby & Fox

We're so happy to hear you had a great time. We hope to welcome you back in store or online soon.

Sam
Busby & Fox Customer Care

Valorada con 5 estrellas sobre 5

What a great find

What a great find. Discovered by chance the new Busby & Fox store in Cardiff. I had the most amazing experience and would love to thank Emma Voles, Kathryn and Olivia for your style expertise and gentle encouragement to try something different. I'm thrilled with my purchases and had such a great time. I can't wait to show off the new me. Thank you so much. I will definitely be back and recommending you to friends and family. Claire Evans

6 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely clothes and beautiful shop in…

Lovely clothes and beautiful shop in Exeter.
Friendly and helpful team.

25 de noviembre de 2025
Opinión espontánea
Logotipo de Busby & Fox

Respuesta de Busby & Fox

We're so glad you had a great time in our Exeter store, we'll pass on your words to our team.

Sam
Busby & Fox Customer Care

Valorada con 2 estrellas sobre 5

Fashion over quality

Great looking ankle suede boots but both sizes arrived damaged, such a disappointment! Their sizes don't make any sense, I had ordered my usual size 4 UK (their smallest size for those boots) and it came up huge! Their returns system isn't efficient at all, you have to wait until the returns are 'accepted and approved' by the store which is just insane because they arrived faulty in the first place. Probably won't be buying again from this store sadly.

8 de noviembre de 2025
Opinión espontánea
Logotipo de Busby & Fox

Respuesta de Busby & Fox

Thank you for taking the time to share your feedback. I'm very sorry to hear that you received a faulty item. That's not the experience we would like for our customers and I understand how frustrating this must be.

We're here to help put this right. If you're happy to contact our customer care team, we'll make sure to handle the return quickly and assist you with a refund or replacement. We're also reviewing your comments about our return platform to ensure it's as clear and easy to use as possible.

Thank you again for sharing your thoughts. Your feedback will help up continue to improve our service.

Sam
Busby & Fox Customer Care

Valorada con 5 estrellas sobre 5

I have finally found you Busby and Fox

I have finally found you Busby and Fox, what an amazing experience I have visiting your luxurious store in Truro!
The clothing is so trendy and relaxed and the accessories are just gorgeous !
The stylists are so friendly and knowledgeable.
Love Busby and Fox and would have no hesitation in recommending them.

31 de octubre de 2025
Opinión espontánea
Logotipo de Busby & Fox

Respuesta de Busby & Fox

We're delighted to hear that you had a fantastic time in our Truro store. Hope to see you again soon.

Sam
Busby & Fox Customer Care

Valorada con 5 estrellas sobre 5

Style and comfort with a hint of living on the edge

Beautifully laid out shop with everything talking to each other.Dress and enhance with jewellery , sunglasses , scarves etc in one setting.The collection seems to have been built by someone who loves women and knows how to make them feel super cool and super comfortable.I now buy pretty well all my clothes there.... either when I am visiting in the summer or using the website when I am home.The staff are also helpful and caring.Beautiful space and great outfits.I love this shop.

9 de julio de 2025
Logotipo de Busby & Fox

Respuesta de Busby & Fox

Thank you so much for your kind words. We’re delighted to hear how much you enjoy the shop and the collection. We look forward to welcoming you again soon.

Sam
Busby & Fox Customer Care

Valorada con 5 estrellas sobre 5

Your staff could not be more attentive…

Your staff could not be more attentive or helpful. The blue top which I bought is a gorgeous colour, rich but also with a slightly subtle edge to it. The sizing was very strange, very oversized so I ended up in the shop buying a top size which I would never have guessed online. Which is why I prefer to buy in shops. Perhaps put size dimensions on your size guide?

18 de julio de 2025
Logotipo de Busby & Fox

Respuesta de Busby & Fox

Thank you for your kind words about our team. We’re so pleased you had a positive experience in store and found a top you love. We appreciate your feedback about sizing, and we'll certainly take your suggestions on board as we continue to improve our size guide.

Sam
Busby & Fox Customer Care

Valorada con 5 estrellas sobre 5

Lovely Waiscoat.

Just received my Sophia waistcoat today.It arrived quickly and beautifully packaged.Im delighted with the colour fit and quality of the waistcoat.It will go so well with my recent purchases from Busby& Fox.Thanks.

23 de julio de 2025
Logotipo de Busby & Fox

Respuesta de Busby & Fox

Thank you for your lovely message. We’re so pleased to hear you’re happy with your Sophia waistcoat and it’s wonderful to hear it complements your other recent finds.

Sam
Busby & Fox Customer Care

Valorada con 5 estrellas sobre 5

Lovely service and lovely clothes

Lovely service , fab fabrics and designs

11 de julio de 2025
Logotipo de Busby & Fox

Respuesta de Busby & Fox

Thank you for your kind words. We’re thrilled to hear you enjoyed the service and love our fabrics and designs.

Sam
Busby & Fox Customer Care

Valorada con 3 estrellas sobre 5

The communication with you was first…

The communication with you was first class. Unfortunately the garment had not been made well and therefore returned it without any problem.

23 de julio de 2025
Logotipo de Busby & Fox

Respuesta de Busby & Fox

Thank you for your feedback. We’re so pleased to hear that your experience with our team and returns process was a positive one, but we're sorry to learn the garment didn’t meet your expectations on this occasion. Your comments have been passed on to our production team, as we’re always working to ensure the highest standards in every piece. Thank you again for taking the time to share your thoughts.

Sam
Busby & Fox Customer Care

Valorada con 5 estrellas sobre 5

Busby and Fox clothes are more than just clothes they are unique elegant but relaxed styles that make me happy

Busby and Fox clothes are more than exceptional! Every item is so well designed and pieces can be easily coordinated with other B&F clothes that create another dimension to the look and feel of the style! These clothes are now my entire wardrobe, including the beautiful jewellery, boots and shoes that work perfectly with the clothes. So many compliments and overall Busby and Fox clothes make me feel great!
Farnham team knows me so well and are so knowledgeable about the clothing and so very friendly, thank you from a very happy and well dressed lady.

11 de julio de 2025
Logotipo de Busby & Fox

Respuesta de Busby & Fox

Thank you so much for your lovely message. It means the world to know that they’ve become such a core part of your wardrobe and that you feel great wearing them.

We’ll be sure to pass on your kind words to the Farnham team too. They’ll be thrilled to hear how much their knowledge and care mean to you.

Thank you again for taking the time to share your experience, it really does make our day.

Sam
Busby & Fox Customer Care

Valorada con 1 estrellas sobre 5

Poorly finished garments

I ordered two scarves. They must have both been made at 5 minutes to 5pm on a Friday afternoon. They were poorly finished and not what you would expect for the price. Also they encourage dogs into their stores which I find unhygienic and off putting. A shame as some of the styles look nice on the website.

14 de junio de 2025
Opinión espontánea
Logotipo de Busby & Fox

Respuesta de Busby & Fox

Thank you for your message. I’m so sorry to hear you were disappointed with your recent order. We take great pride in the quality of our range, so it’s disappointing to hear the scarves didn’t meet your expectations. We’d like to look into this further for you, so please get in touch with hello@busbyandfox.com to share some photos, and our team will investigate and help find a resolution.

We also appreciate your feedback regarding dogs in our stores. While we aim to create a welcoming environment for all our customers, we understand this isn’t to everyone’s preference and your comments have been noted.

Thank you again for taking the time to share your thoughts. We’re always striving to improve, and your feedback helps us do just that.

Sam
Busby & Fox Customer Care

Valorada con 5 estrellas sobre 5

Great little shop.

Easy order. Quick delivery. Great item and item discounted.

1 de mayo de 2025
Logotipo de Busby & Fox

Respuesta de Busby & Fox

Thank you for your feedback. We’re delighted to hear the ordering process was smooth, delivery was quick, and that you’re happy with your item – especially with the added bonus of a discount.

Sam
Busby & Fox Customer Care

Valorada con 5 estrellas sobre 5

Constant smile may occur after a purchase from these people

I order online as I'm miles away from any store which may not be a bad thing as I spend enough without their amazing in store products knowledge and lovely staff.
I ring a store for help or email for advice and always get the help I need .
I've been in the Truro store twice last year while on holiday and will be back later this year .
Their clothes and accessories are what I've been looking for for years and should come with a warning that will cause a huge smile on your face that just won't go away 😻
Sorry this is lengthy but Busby And Fox you are AMAZING XXX

30 de mayo de 2025
Logotipo de Busby & Fox

Respuesta de Busby & Fox

Thank you so much for your lovely review – it truly made our day. We’re so pleased to hear that you’ve had such positive experiences both online and in store, and it’s wonderful to know our team has been able to help whenever you’ve needed advice or support.

We’re delighted that you’ve found pieces that bring such joy (we absolutely love the idea of a smile warning label), and we can’t wait to welcome you back to Truro later this year.

Thank you again for your kind words and ongoing support.

Kind regards,
Sam
Busby & Fox Customer Care

Valorada con 5 estrellas sobre 5

Glad to have found you Busby & Fox

This was my first order with Busby & Fox and it was a pleasurable experience. Prompt delivery, beautifully packaged items, the quality & design of clothing just as expected. The printed blouse & scarf true to size- I’m a size 16- and just gorgeous. My only disappointment was the sizing of the beaded fish bracelet, which regretfully I had to send back as the link chain was far too short to fasten which would cause me hesitation to order jewelry again. Please review & address this Busby & Fox, because an extra inch of links would have made all the difference. Regardless I will definitely be a returning customer.

26 de mayo de 2025
Logotipo de Busby & Fox

Respuesta de Busby & Fox

Thank you so much for your kind words — we’re delighted to hear about your experience with our online store. It’s lovely to know the blouse and scarf were just right, and we’re so pleased you appreciated the packaging and prompt delivery too.

We’re sorry to hear the bracelet didn’t work out for you. Your feedback on the sizing is incredibly helpful, and we’ll certainly pass this on to our design team for review — small details like this can make all the difference to improving our collection moving forward.

We can't wait to welcome you back online or in-store.

Kind regards,
Sam
Busby & Fox Customer Care

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más