Busseys Norfolk Opiniones 

1001
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Well, what can I say? This was a service experience rather than sales. Always a pleasure to deal with the whole team, including the GM. Nothing is too much. Except the valet, that eluded them this tim... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Booked for a service and MOTas a "sit and wait for 2 hours" at time of booking. On arrival told it was up to 3 hours wait. Arrived slightly early for 9.45am book in. Checked for online update... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I appreciate the friendly well informed approach by staff. I have successfully used the Ford lease car programme at Busseys since 2011. The process has always been easy and supportive. I appreciate... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The most straightforward and pleasant buying experience I've ever had - after 50 years of procuring vehicles personally and for my company fleet. Jon Carnall, could not have been more helpful and ac... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de autos

Escrito por la empresa

Main Ford, BYD and Ineos Grenadier Dealer in Norfolk. Our success is based upon providing excellent customer service, superb value for money and complete customer satisfaction, principles that serve us as well today as they have always done. Our help team are available Mon-Fri 8.00 - 17.00


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
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3 estrellas
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1 estrella

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4,6

Todas las opiniones

(1001)

173 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service

Great service. Well informed about all my options and benefits. Made the entire process less stressful than I expected

29 de noviembre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Thank you for the 5 star review!

Valorada con 5 estrellas sobre 5

Truly great service from Hall Road

Truly great service from the team at Hall Road. Previously had a Peugeot set up with Adam, yearly services all handled with exceptional customer care from Kayla, and have just signed up for another 4 years for a BYD with Connor who worked tirelessly to get me the best deal possible on the coolest car I’ve ever seen and delivery on time. Honestly wouldn’t use another company as these guys never fail to deliver. 10/10 across the board.

29 de noviembre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Thank you so much for taking the time to share your wonderful experience with our team !
We are absolutely thrilled to hear that you've received truly great service over the years. It is fantastic to know that Adam's initial setup, Kayla's exceptional customer care during your yearly services, and Connor's tireless work to get you the best deal on your new BYD all met your expectations. We are delighted you're enjoying your new car and we look forward to seeing you again!

Valorada con 5 estrellas sobre 5

Brandon at Busseys

Dealt with Brandon, he was friendly and knowledgeable and managed the whole sale process from start to finish, it was easy and professional.

29 de noviembre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Thank you so much for leaving a review! It's great to know that Brandon gave you a good experience.

Valorada con 5 estrellas sobre 5

Jake was extremely helpful.

Jake was extremely helpful throughout. Thank you.

28 de noviembre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Thank you for leaving a review! It's great to know Jake was extremely helpful. We'll pass on your comments to him!

Valorada con 5 estrellas sobre 5

We have just brought our brand new car…

We have just brought our brand new car which was a automatic. Our salesman Chandler has been excellent all the way through the process from ordering the car to collection. He has kept us updated all the way through.

5 de noviembre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Hi Caroline, thank you so much for your lovely review! We're delighted to hear that Chandler was able to make the whole experience smooth and enjoyable from start to finish. Thank you for choosing Busseys, and enjoy your new car!

Valorada con 1 estrellas sobre 5

They sent my car to east binley for…

They sent my car to east binley for some warranty work and come back with white rubber over spray look a mess think you need to read meaning reached out more like Bradley washed his hands on me

26 de noviembre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Thank you for sharing your concerns. We truly understand your frustrations and are committed to doing everything possible to resolve the issues you’ve raised. I understand that the dealership has already reached out to you regarding this matter.

Valorada con 5 estrellas sobre 5

This is our second van from Bussey's…

This is our second van from Bussey's Commercial department, both have been hassle free experiences, far better than our previous supplier.
Thanks Craig for your help in this purchase.

25 de noviembre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

That's wonderful to hear! We're thrilled that you've had two hassle-free experiences with Busseys.
Thank you for choosing us again and for the kind words about our service, especially the positive mention of Craig. We always strive to provide a far better experience than our competitors.
We appreciate your business and look forward to assisting you again in the future!

Valorada con 5 estrellas sobre 5

Great experience

The whole experience of buying our car was quick and easy, from when we called initially to enquire to when we finalised everything. Brandon was very helpful and not pushy at all, as well as being efficient without making the process feel rushed. When the time comes to get another car, we will be coming back.

22 de noviembre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Thank you so much for taking the time to share your positive experience! We are delighted to hear that the process of buying your car was quick and easy and that Brandon provided you with helpful and efficient service without ever being pushy or making you feel rushed.

We really appreciate your kind words and look forward to welcoming you back when you are ready for your next car!

Valorada con 5 estrellas sobre 5

BYD know their cars and great deal for me

Jake knew his cars really and was on top of all the deals so you feel you are getting genuine value. The cars have EV X factor IMHO. Customer care top rate. Very happy customer!

21 de noviembre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Thank you so much for taking the time to share your fantastic experience!
We are thrilled to hear that Jake provided you with knowledgeable, top-rate customer care and that you feel you received genuine value.
Your satisfaction is our highest priority, and we are delighted to welcome you to the family of happy BYD owners.

Valorada con 5 estrellas sobre 5

Millie was so helpful and knowledgeable…

Millie was so helpful and knowledgeable I think she should be in line for a promotion.

20 de noviembre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Thank you so much for taking the time to share your feedback. We are thrilled to hear that Millie was so incredibly helpful and knowledgeable during your experience with us!

Valorada con 5 estrellas sobre 5

Good customer service, friendly, not pushy salesman and make you very welcome

Good customer service, friendly, didn't find any of there staff was pushy like most other car showrooms salemans are and also they made you feel very welcome and also made me feel comfortable to browse around when I first went into there showroom just to have a look at there vehicles and also find out some information about a vehicle I took a interest in and then asked me to go back on another date and time so I could test drive the car I was interested in, when I went back and test drove the vehicle I then put in my order of the ATTO 3 in surfing blue in the middle of August 25, my vehicle was delivered to Norwich by the end of October 25 but my current lease didnt run out till the 12th of Nov 25 so I picked my new car up on the 13th Nov 25 and I have nearly had it a week and I am so pleased with it and glad I went for fully electric, I would 100% recommend theses to anyone in looking to purchase a new car

13 de noviembre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

We are absolutely delighted to read about your excellent experience with our team!
Providing friendly, non-pushy, and welcoming customer service is a core priority for us, and it’s wonderful to hear that we made you feel comfortable.
We're so pleased you're enjoying your new fully ATTO3! It's great to know we could manage the delivery and handover process smoothly around your previous lease.
Thank you for your strong recommendation—it means a lot to us. Happy driving!

Valorada con 5 estrellas sobre 5

Great purchase experience

It was a great purchase experience at Bussey Norfolk. Daniel and Connor were extremely professional and friendly, and they patiently answered all of our questions — from the initial recommendations and details about the car, to the financial package and after-sales support.

We were especially impressed by their efficiency and the incredibly quick turnaround time from when we first walked in to when we picked up the car.

Highly recommended, and thanks again for the fantastic service they provided.

31 de octubre de 2025
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Respuesta de Busseys Norfolk

Thank you for your fantastic review! We are delighted to hear you had a great purchase experience at Bussey Norfolk.
We are so proud of Daniel and Connor for providing you with excellent, professional, and friendly service. It is wonderful to know their patience in answering all your questions, and our incredibly quick turnaround time, stood out to you.
We truly appreciate your high recommendation and look forward to seeing you again!

Valorada con 5 estrellas sobre 5

Speedy service

Speedy service, quickly seen and any questions answered leading to a seamless purchase experience.

17 de noviembre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Speedy service and seamless—we love to hear it! Thank you for the positive feedback about your purchase experience.

Valorada con 5 estrellas sobre 5

Great Experience at the BYD Dealership!

Buying my new BYD was quick, easy, and enjoyable. The staff were friendly, knowledgeable, and made the whole process smooth from start to finish. I’m thrilled with the car and highly recommend this dealership for anyone considering a BYD!

15 de noviembre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

That's wonderful feedback! Hearing that our staff were friendly and knowledgeable and made the whole process smooth means a lot to us. Thank you for choosing the BYD dealership—we wish you many happy miles in your new car!

Valorada con 5 estrellas sobre 5

Very professional

Very professional, helpful staff both sales and servicing

15 de noviembre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

That's brilliant to hear! Thank you for the positive review—we are very proud of our helpful and professional staff.

Valorada con 1 estrellas sobre 5

Bussey Norwich Do not use them

We recently took my 3 year old Kuga in for a major service and MOT on the 30th September. It past the MOT with flying colours, however recently following its return we tried to use the screen washers which did not operate correctly, even though it did prior to going in for the service. Part of the service included a check and refill of the washer system, which passed. We contacted Bussey with regard to this issue, they have informed me that the system is blocked and full of sludge and the screen jets are in need of replacement, for which I have to pay for the flushing of the system and replacement of the jets. As a gesture of good will they are only charging me £110, for something is of no fault of my own, as it has worked for 3 years without fail, and only failed after the service topped the washer system up, with their brand of fluid. Clearly this has interacted with what was in the system leading to the sludge to form. They agree that this could be the case but still insist on me paying for the corrective work. I suggested that they do not top up washer system moving forward, as there is a good chance of this occurring and causing issues to other customers. On our last visit to the same dealer in Norwich. my car returned with a split screen, when I approached them they refused to accept liability as they felt it would have been like this upon pick up. However I have cc TV installed and was able to show no crack upon pick up and when delivered back by their driver a crack was evident. Had I not been able to prove this, I am sure like my current situation I would have had to pay for a new screen. In my view this dealership are not fair and will evade responsibility for issues caused by them. Go elsewhere, that is what I will do in future, vote with your feet.

14 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good experience with Jake

Very good experience with Jake. Easy to arrange test drive. Good pricing so bought the car. Very slick. Very happy.

14 de noviembre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Hi Stuart, thank you for the 5-stars! We're delighted to hear that you had such a smooth experience with Jake. Enjoy your new car - and thanks again for choosing Busseys!

Valorada con 5 estrellas sobre 5

I was able to have a good discussion…

I was able to have a good discussion and felt I was listened to with my wants and needs for the potential car I was looking to buy. The salesmen Jake was excellent in helping me buy my first electric car.

13 de noviembre de 2025
Opinión espontánea
Logotipo de Busseys Norfolk

Respuesta de Busseys Norfolk

Hi Simon, thank you for the 5 stars! Jake will be delighted to know he helped make your first electric car purchase a positive experience. Enjoy the new car, and thanks for choosing Busseys!

Valorada con 5 estrellas sobre 5

INEOS Grenadier

Great service provided by Jon! This is my second vehicle pick up via Jon and all handled in a professional and very friendly manner, making the experience fun and informative. Thanks for the help once again!

4 de noviembre de 2025
Opinión espontánea
Logotipo de Busseys Norfolk

Respuesta de Busseys Norfolk

Hi Greg, thank you for the fantastic review. We're delighted to hear this is your second vehicle collection with Jon. We hope to welcome you back in the future for number 3! Kind Regards

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