Busseys Norfolk Opiniones 

1001
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Well, what can I say? This was a service experience rather than sales. Always a pleasure to deal with the whole team, including the GM. Nothing is too much. Except the valet, that eluded them this tim... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Booked for a service and MOTas a "sit and wait for 2 hours" at time of booking. On arrival told it was up to 3 hours wait. Arrived slightly early for 9.45am book in. Checked for online update... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I appreciate the friendly well informed approach by staff. I have successfully used the Ford lease car programme at Busseys since 2011. The process has always been easy and supportive. I appreciate... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The most straightforward and pleasant buying experience I've ever had - after 50 years of procuring vehicles personally and for my company fleet. Jon Carnall, could not have been more helpful and ac... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de autos

Escrito por la empresa

Main Ford, BYD and Ineos Grenadier Dealer in Norfolk. Our success is based upon providing excellent customer service, superb value for money and complete customer satisfaction, principles that serve us as well today as they have always done. Our help team are available Mon-Fri 8.00 - 17.00


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1001)

173 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent car service and maintenance.

I purchased my Peugeot car from Bussey in 2020 at that time they were the Peugeot man dealer in my town I’d always had other makes a car owned by me serviced by Busseys because my employer had a scheme with them. I have found the service department at hall road Norwich very helpful and excellent in every way.

29 de septiembre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Hi Trevor, thank you so much for your lovely review. We’re delighted to hear that you’ve continued to choose Busseys over the years and that our Hall Road service team has consistently been helpful and accommodating. Your loyalty and trust mean a great deal to us. If there’s ever anything more we can do to support you and your Peugeot, we’re always here to help.

Valorada con 5 estrellas sobre 5

Excellent service from Connor from the…

Excellent service from Connor from the start and when I was choosing my model to the finish and when I had the car delivered

10 de noviembre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Hi Rishi, thank you for the fantastic review! We have passed your comments onto Connor and the management team who will be delighted. Kind Regards

Valorada con 5 estrellas sobre 5

Derice was very helpful

Derice was very helpful with the purchase of my new car.

8 de noviembre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

It's great to know you had a good experience with Busseys and Derice was very helpful! Thank you for leaving a review, we hope you enjoy your car!

Valorada con 5 estrellas sobre 5

I am so pleased with my new car

I am so pleased with my new car. Thanks to Peter at Norwich Busseys, who gave me confidence and first class customer service. He was very thorough and explained all aspects of my purchase. Thank you Peter, as always, I am thrilled with the car and the car and attention you gave.
Julie R

31 de octubre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

That's wonderful to hear, Julie! Thank you so much for your kind words. We're thrilled you're pleased with your new car and the service Peter. We'll be sure to pass along your praise to him! Enjoy the drive!

Valorada con 5 estrellas sobre 5

5 star customer service!

What a fabulous experience we had when we took our car for a service. The 5 star customer service provided by the lovely Kayleigh on our arrival and then the continued great service given by her manager Wayne, when we collected our vehicle. This amazing service made our journey from Oulton Broad to this Norwich Peugeot service garage 100% worth it, much better than our local which we found total unhelpful! Would not hesitate to use their services again when needed.

31 de octubre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Thank you so much for this fantastic 5-star review! We're delighted to hear that Kayleigh and Wayne at our Norwich Peugeot service garage provided you with such fabulous customer service during your visit. We truly appreciate you making the journey all the way from Oulton Broad, and we look forward to welcoming you back for any future service needs!

Valorada con 5 estrellas sobre 5

Excellent smooth purchase of my new car

Great service from Busseys in Fakenham with the purchase of my new car. Matt was helpful from the minute we enquired to the day I picked it up. Constant updates which was great as you don’t always get this. Would highly recommend Matt and team. Car is amazing and just what I wanted! 👌

27 de octubre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Thank you so much for taking the time to share your experience! We're thrilled to hear that you had an excellent and smooth purchase of your new car from Busseys in Fakenham. It's wonderful to know that Matt provided great service from your initial enquiry right up to the day you picked up your new vehicle. We'll be sure to pass your high praise along to Matt and the rest of the Fakenham team.

Valorada con 5 estrellas sobre 5

Peter Feltham at Busseys is extremely knowledgeable about Ford cras.

Peter Feltham at Busseys, Norwich was patient, knowledgeable and kind when I was looking to replace my car. He found me exactly what I was looking for with all the "extras" I wanted.

31 de octubre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Thank you so much for this wonderful feedback! We are thrilled to hear that Peter's knowledge, patience, and kindness helped you find the perfect car!

Valorada con 5 estrellas sobre 5

Busseys BYD, a fantastic sales team

From the moment we walked into the BYD showroom to the moment we drove out in our new car a few weeks later we were looked after magnificently by the sales team. Our questions were answered by the extremely knowledgable staff in a relaxed and friendly environment. Jake looked after us brilliantly and Simon, Daniel and the rest of the team were very friendly and helpful throughout. You are a class act and Bussey’s BYD are lucky to have you all. Thank you!

29 de octubre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Hi Jonathan, thank you for the wonderful review! We're thrilled to hear that you had such a positive experience at our BYD showroom. Jake, Simon, Daniel, and the rest of the team will be delighted. We hope you're loving your new BYD and we look forward to seeing you again soon!

Valorada con 5 estrellas sobre 5

Brandon provided excellent service

Brandon provided excellent service. Prompt returning calls and carried out everything as promised. Can’t fault him.

29 de octubre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Hi Richard, thank you for the fantastic review! We have passed your comments onto Brandon and the management team who will be delighted. Kind Regards

Valorada con 5 estrellas sobre 5

Brilliant service all round

From start to finish everything was clearly explained, excellent service and helpful staff. A great experience.

29 de octubre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Hi Richard, thank you for the fantastic review. We are glad to have been of service and hope to welcome you back in the future. Kind Regards

Valorada con 5 estrellas sobre 5

Buying a new Ford E.V.

The process of changing from diesel to totally electric is new to us and our salesman Chandler was very helpful. All members of staff that we encountered were helpful. Although we were talked through the technology comprehensively we have been promised further assistance which we will need.

23 de octubre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Hi Ann-Malena, thank you for the fantastic review. We're delighted to hear that Chandler and the team were able to make your transition to electric as smooth as possible. Moving from diesel to an EV is a big step, and we’re always here to help you get the most out of your new Ford. Please don’t hesitate to get in touch when you’re ready for that further assistance - we’ll be more than happy to support you. Kind Regards

Valorada con 5 estrellas sobre 5

Perfect service as usual

Perfect service as usual. Friendly, knowlegeable and great service.

25 de octubre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Thank you for the kind words. We hope to welcome you back again soon!

Valorada con 5 estrellas sobre 5

Connor and Brandon were fantastic

Connor and Brandon were fantastic. Both really helpful during the whole process and very respondent.

If there was scope, and I was their manager, both of them would be up for a promotion. Great couple of guys

24 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer Service

Brandon was superb, made it a nice and easy process & he was full of knowledge about the car.

23 de octubre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Hi Adam, thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience. Brandon will be thrilled to know his knowledge and support made the process smooth and enjoyable for you.

If you need anything further, we’re always here to help. Enjoy your new car!

Valorada con 1 estrellas sobre 5

Didn’t explain the service review on…

Didn’t explain the service review on the day. Then call me back for a review and say wasn’t happy so told will be called but wasn’t.

Also asked to give 5 star review even when they can tell il not happy as they have answered no questions.

Car wasn’t cleaned which I’ve always had when having a car serviced.

Needed front tyres changing but instead of telling me so I could get them changed wait till I come to collect the car.

Won’t be using again

21 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Been really patient as had to wait…

Been really patient as had to wait quite a while for license to come through. Answered all my questions, and helped me a lot with understanding the car.

16 de octubre de 2025
Opinión espontánea
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Respuesta de Busseys Norfolk

Hi Emma, thank you for the 5-star review! I have passed your comments onto our Hall Road team who will be delighted. We hope we can welcome you back to the business in the future. Kind Regards

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