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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I can't rate zero stars here but would if I could. Glass ordered and paid for mid-March, Here we are mid-May, and nothing showed up. No replies to any polite emails, no phone contacts ever available.... Ver más

Valorada con 4 estrellas sobre 5

Although the delivery day had been postponed our glass arrived while we were away We talked to the driver via 'ring' and he was superb. He offloaded the glass and put it safely round the back of the h... Ver más

Valorada con 4 estrellas sobre 5

I would give 5 stars if it was clearly communicated every single piece comes engraved with a company stamp with phone numbers etc. Why do I need to see that nuisance? This may be ok in communal build... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Spoke to Ryan via the online chat option initially. He was very helpful and gave me a deal on the glass I required (3 x bespoke 6mm toughened glass panels to cover new kitchen worktops). Ordered them... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Comerciante de vidrio
  2. también en la categoría
  3. Fabricante de vidrio
  4. Instalador de doble acristalamiento
  5. Tienda de cristales y espejos
  6. Vidriería
  7. Vidriero

Escrito por la empresa

UK's Premium supplier of Toughened Glass, Laminated Glass, Printed Glass & Low Iron Glass for Balustrades, Splashbacks, Shop Facades, Structural Glass


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

289 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,3

Todas las opiniones

(289)

34 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

AVOID terrible experience

AVOID terrible experience
Placed order on 31 03 24 from this date I was given 5 delivery dates however no one turned up with no explanation.Every time I try to to get explanation Ryan M pretends he cannot understand what I am trying to ask and refuses provide delivery company name with reference number only sends short mail saying will be delivered tomorrow
I have had to involve my bank to get my refund
Please provide me delivery company name with tracking number for the last 3 deliveries dates you gave me all your mails are kept us the evidence
I never been told about delays in production by phone or mail 3 delivery dates no one turned up you wasted my time staying home and so if production was in delay why you provide delivery dates
It’s your responsibility to inform customer if delivery is not taken place and if is there delay in production you failed to do that you wasted my 3 days of waiting
Just little update claim was successful Ryan M came up with a lot lies with no proof shame on you
8 weeks waiting 5 delivery dates is that normal in your company?

23 de mayo de 2024
Opinión espontánea
Logotipo de BuyGlass.Co

Respuesta de BuyGlass.Co

Sigitas
With all due respect this is nonsense. As you are fully aware we used a haulage company to deliver your order the first time, as explained via email with photographs they managed to break the glass on the vehicle. We have remade the order for you, there was a delay on the order in production which I have told you. I have never pretended to not understand you what so ever? As discussed yesterday the glass was on the vehicle and on its way to you yesterday afternoon. At this point you told me you didn't believe me and not to deliver, you also stated you would put a claim in with your bank and if the delivery did arrive you would turn it away. I asked you several times if you wanted the delivery driver to proceed to you but you said no. So I cancelled the delivery. You then emailed back later stating please deliver before 6pm, this was then too late as the driver had gone elsewhere. Had you have not told me yesterday to not deliver you would now have your glass. I will be disputing the claim that you have kindly put in with the bank. In addition to your edited review I do not have tracking details for deliveries that didnt take place? As explained there was a delay on production. All of your emails are kept in evidence. You would have your glass now but you decided to cancel a delivery that was on its way to you for some unknown reason? In response to your latest edit dates are given in good faith, the product is a bespoke fragile manufactured product on occasion delays / rejects in the factory can occur which delay deliveries. As you know you would have had the delivery but you decided to tell me not to bother and you would just turn it away even if it did arrive. Just an addendum as you seem to want to keep amending your review - I never lied and I take great offence to that. You refused to take the delivery when it was on its way to you its as simple as that - none of this needed to happen!!!!

Valorada con 5 estrellas sobre 5

First time using yourselves

First time using yourselves. The online ordering is easy to use and delivery was great. Definitely going to use yourselves in the future. Thankyou

7 de mayo de 2024
Logotipo de BuyGlass.Co

Respuesta de BuyGlass.Co

Thank you for your comments, we look forward to working with you again in the future.

Valorada con 5 estrellas sobre 5

Affordable prices

Affordable prices. Quick turnaround. Delivered broken and replaced without fuss. Used on many occasions. Thanks

14 de mayo de 2024
Logotipo de BuyGlass.Co

Respuesta de BuyGlass.Co

Thanks Roman, we look forward to doing further business with you in the future

Valorada con 5 estrellas sobre 5

Tremendous Service!

An employee was on hand to help me out when i was a little stuck, no pane at all!

2 de mayo de 2024
Logotipo de BuyGlass.Co

Respuesta de BuyGlass.Co

Thank you for your comments

Valorada con 5 estrellas sobre 5

Glass

Very quick service and polite people

15 de marzo de 2024
Logotipo de BuyGlass.Co

Respuesta de BuyGlass.Co

Thank you

Valorada con 5 estrellas sobre 5

I wrote a wrong review on this company…

I wrote a wrong review on this company it was ment for another company so sorry but this company is ⭐️⭐️⭐️⭐️⭐️ all the way very helpful very quick in answering I will definitely use these again

9 de marzo de 2024
Opinión espontánea
Logotipo de BuyGlass.Co

Respuesta de BuyGlass.Co

Thank you

Valorada con 5 estrellas sobre 5

Great communication

Order acknowledged straight away not by a robot but by an immediate response from a Senior manager with questions on my order.
The following correspondence was very quick and clear.

14 de febrero de 2024
Logotipo de BuyGlass.Co

Respuesta de BuyGlass.Co

Thanks Craig

Valorada con 5 estrellas sobre 5

All sorted

We are very pleased with our glass windows that we purchased from Buy Glass. They look fantastic.Thank you Leon for sorting out the problem with the one broken pane. They were large and understand that sometimes the hauliers might not take as much care as they should. We got there in the end and we really appreciate your hands on effort to sort it all out for us. Very much appreciated.

15 de febrero de 2024
Opinión espontánea
Logotipo de BuyGlass.Co

Respuesta de BuyGlass.Co

Thanks Nicola no problem

Valorada con 5 estrellas sobre 5

Door Canopy Glass

I needed a custom piece of glass for a door canopy and the was really pleased with the glass supplied as it was exactly to the drawing that I supplied. Delivery was also excellent as it was delivered to the doorstep and very nicely protected.

22 de noviembre de 2023
Opinión espontánea
Logotipo de BuyGlass.Co

Respuesta de BuyGlass.Co

Thanks Pete

Valorada con 5 estrellas sobre 5

Excellent service, really helpful

I needed fire resistant glass for a new meeting room screen being installed in our community hub. Not only did BuyGlass have great prices; they were very helpful advising us on the setting blocks and ceramic tape we would also need.
The glass was delivered quickly and safely.
Would use this company again, many thanks.

15 de diciembre de 2023
Opinión espontánea
Logotipo de BuyGlass.Co

Respuesta de BuyGlass.Co

Thanks Anthony

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