BVALI Opiniones 

51
•
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Item ordered on the 27th November, the tracking only tracks to the 28th November. Have emailed Bvali twice but have had no reply despite their website states 2-3 day’s delivery. I have taken into acco... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great experience overall for a seemingly new brand. Explained exactly when i would get my order during the husy Christmas period and didn't promise anything that wasn't possible. Great quality too for... Ver más

Valorada con 5 estrellas sobre 5

I came across this brand on Instagram and their unique style of the Reflective Tracksuit caught my attention straight away. I spoke to the staff in the direct messages as I was having trouble finding... Ver más

Información sobre la empresa

  1. Tienda de ropa

Escrito por la empresa

[We create the trends]


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

51 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,6

Todas las opiniones

(51)

1 opinión en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Order over a month now can't receive my…

Order over a month now can't receive my package not happy about that 😒 very upset

24 de noviembre de 2022
Logotipo de BVALI

Respuesta de BVALI

Hi Whilby,

Your order contained a pre-order item and will be dispatched on the date mentioned in the product description.

Valorada con 1 estrellas sobre 5

Order hasn’t arrived

parcel hasn’t arrived and tracking reveals nothing about where parcel is. They don’t answer their emails, really disappointed about this company and its first time I’ve used them. Never again!!!

30 de noviembre de 2022
Logotipo de BVALI

Respuesta de BVALI

Hi KazzaP,

I would like to start by apologising for the delay, this was due to the courier Royal Mail staff going on strike as you can appreciate this has caused delays for all our orders and we will keep you updated once we have heard back from Royal Mail.

Valorada con 1 estrellas sobre 5

Poor customer care

Item ordered on the 27th November, the tracking only tracks to the 28th November. Have emailed Bvali twice but have had no reply despite their website states 2-3 day’s delivery. I have taken into account it was the weekend but I have still not received my item. I will be requesting a charge back from my bank I’m gutted I didn’t review this website before I ordered due to their lack of customer care.

27 de noviembre de 2022
Logotipo de BVALI

Respuesta de BVALI

Hi Shelley,

I would like to start by apologising for the delay, this was due to the courier Royal Mail staff going on strike as you can appreciate this has caused delays for all our orders and we will keep you updated once we have heard back from Royal Mail.

Valorada con 1 estrellas sobre 5

Bad services

Bad services did not want a e card from you a return is a return you have no returns address on your webisite northing

26 de agosto de 2022
Logotipo de BVALI

Respuesta de BVALI

Hi Dee008,

Please refer to our returns policy which states that all returns will be refunded to a e-gift card.

Valorada con 2 estrellas sobre 5

When I contacted the support service…

When I contacted the support service about getting an exchange or last resort a refund for the clothing I got, the vibe I was giving was like they don’t want me to return it and the customer service wasn’t that great. And also my parcel didn’t come with no paperwork at all which is pretty unusual if I’m honest

11 de mayo de 2022
Logotipo de BVALI

Respuesta de BVALI

Hi Carlton,

The item you requested for was out of stock, we suggested you may return the item to us and we can process a refund in line with our returns policy.

We are more than happy to process your return, please let us know how you would like us to proceed.

Valorada con 5 estrellas sobre 5

Excellent service!

I had ordered especially for my son.
He was very pleased with delivery. I am ery pleased with the service and quality of the items I ordered. Prompt delivery. I fully recommend.

22 de marzo de 2022
Valorada con 2 estrellas sobre 5

Poor customer satisfaction

I purchased a pair of jogging bottoms from this company and tried to exchange them for a different size as they were too big. The item took over a week to arrive which could have been due to slow postal service which is totally understandable (covid etc). After returning them the following working day, I received a reply saying my refund would not be accepted as the item was damaged. I tried the item on for just 1 minute before realising it was too big for me. Would highly recommend not purchasing from this retailer as there is a chance your return may not be fulfilled if the item is not what you expect. I have given a 2 as the item actually looked nice and I did want to keep it but a size that fit me properly.

31 de enero de 2022
Opinión espontánea
Logotipo de BVALI

Respuesta de BVALI

Hi Aamir,

Please refer to our returns policy which states that all returns must be returned in the original condition they were sent out in.

Unfortunately on this occasion the return requirements was not met.

Valorada con 1 estrellas sobre 5

I ordered a large but I was sent a…

I ordered a large but I was sent a medium. And it can’t fit me

8 de enero de 2022
Logotipo de BVALI

Respuesta de BVALI

Hi Abdiwahid,

I have checked your order and can see you have ordered a medium and the correct size was sent to you.

If the item does not fit, I have requested for one of our customer service team members to email you to advise you on how to return.

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