byRuby Opiniones 1939

TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

It is not sensible to repeat reviews of the same dishes and service every month, unless there is a sudden exception. Ruby's frozen meals are until now always of the same consistent quality amongst the... Ver más

Valorada con 4 estrellas sobre 5

Food is great but the containers and particularly the film top are useless and make alot of mess. Even worse when you have to open and stir partway through then try to recover

Valorada con 5 estrellas sobre 5

Absolutely excellent, every one i tried. Especially loved the fish pie, beef bourginion and Thai green chicken curry, but would be happy to reorder all of them. Delicious. And some were even microwave... Ver más

Valorada con 5 estrellas sobre 5

Absolutely delicious home made food - for my oven! Delighted to have time back and feel I’m being cooked for when I walk into the kitchen and such amazing smells. Will definitely buy again.

Información sobre la empresa

  1. Fabricante de comida congelada
  2. Fabricante de alimentos
  3. Productos de alimentos
  4. Proveedor de productos comestibles
  5. Tienda de congelados
  6. Comida a domicilio

Escrito por la empresa

Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 91% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

I love By Ruby …

I love By Ruby and always like to have a supply in my freezer . Tasty and well above average frozen meals . We all enjoy them 🙌

28 de abril de 2025
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Respuesta de byRuby

We love customers like you, thank you Heather!

Valorada con 5 estrellas sobre 5

Great food and tasted like home…

Great food and tasted like home cooking. Would like more choices

11 de agosto de 2025
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Respuesta de byRuby

Thanks so much for the feedback on choice, we always try and do our best with what we make and don't want to outstretch ourselves and compromise on quality. Delighted you have enjoyed the food

Valorada con 5 estrellas sobre 5

Excellent food

Excellent food, nowhere near similar to a regular ready meal as they taste homemade! We love having them as a treat when I don’t feel like cooking and the portion size is very generous too.

11 de agosto de 2025
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Respuesta de byRuby

Just what we are trying to achieve. We only use ingredients you would have at home so the food should taste like homemade. Thanks for your kind review Lynley

Valorada con 3 estrellas sobre 5

Terrible

Terrible, first delivery cancelled then 4 items out of 11 ordered turned up 2 minutes later defrosted.Not impressed.You should stop using DPD.

11 de agosto de 2025
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Respuesta de byRuby

Hello Suzanne,
Thank you for your message and review. I can see that we replaced this order and I've reported it to DPD. I hope that you have enjoyed the food subsequently.
Very best wishes,
Milly

Valorada con 5 estrellas sobre 5

Delicious food and well prepared

Delicious food and well prepared. Clearly a lot of love getting this put together. Highly recommended

23 de julio de 2025
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Respuesta de byRuby

Hello Fen, I'm so delighted you can taste the love we put into the food. We try really hard and lots of work goes into every single handmade dish so I'm really pleased you can taste the difference

Valorada con 4 estrellas sobre 5

Tasty and nutritious.

We liked almost all the food delivered. These are our comments:
Taste 10/10
Delivery 10/10
The texture of the Chicken tikka masala was slightly undercooked.

16 de julio de 2025
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Respuesta de byRuby

Thanks so much for your review Douglas, we'll take a look at the chicken, I wonder if you might have needed to heat it for a little longer. Ovens can vary enormously.

Valorada con 4 estrellas sobre 5

The food was very tasty

The food was very tasty. However 2 out of 5 trays were sqashed which meant the packaging had split open.
The delivery box the trays were packed in was intact.

23 de julio de 2025
Valorada con 1 estrellas sobre 5

Sorry, but I am here again

Sorry, but I am here again. Another disappointing Fish Pie to wade through. The packaging says 'Generously filled with sustainably sourced Smoked Haddock 6%, Cod 7% and Salmon 7%'. 20% of the Fish Pie is Fish, really. That is not 'Generously'. My Fish pie had less Fish than even that and this is the third time I have complained about the lack of Fish. I have read all the reviews on Trust Pilot about myRuby products and the overriding complaint is not enough main ingredient. This is a fundamental problem and you need to listen to your customers otherwise you will not have any.

13 de agosto de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

The delivery box was solid BUT contents ruined

The delivery box was solid . On opening the brown wrapping paper was damp ; as was the outer cardboard sleeves of the meal pots !!! On uncovered further I found the Boeuf Bourguignon cellophane wrapper was open and defrosting ! I sent e mails and photos…. But no reply?? Still awaiting reply to this correspondence…. I have previously ordered food and told many family and friends about ‘ BY RUBY ‘ …but no more !!!

16 de julio de 2025
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Respuesta de byRuby

Dear Harry

So sorry to hear you have had this poor experience with your delivery. We have not however received any emails from you - I have checked our entire customer service database via your name and your email address. Do drop us an email at orders@byruby.co.uk and I will look into this as soon as I can

Kind regards

Alice
Customer Service Manager

Valorada con 3 estrellas sobre 5

Issues with packaging

I have yet to try the meals I ordered (which were paid for using a voucher that was gifted to me by a friend as I recently suffered a bereavement) but I was disappointed with how they arrived. The food had already started to defrost as the packaging was insufficient in keeping them frozen, which in turn meant that the box had become wet and was collapsing. The package was left on my doorstep even though I was at home and I brought it in within 10 minutes of it being delivered once I realised that it was there.

24 de julio de 2025
Opinión espontánea
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Respuesta de byRuby

Hi Louise, so sorry to hear that your meals arrived with you in such a poor state. This is not at all what you should expect from us. If you could drop us an email at orders@byruby.co.uk with details of all the dishes affected, I will look into this for you as soon as I can. We will also make sure we put this right for you.

Valorada con 5 estrellas sobre 5

ByRuby is the best

ByRuby is the best. So lovely to be able to gift such delicious and wholesome meals to our friends. We live in another country and I would love to be able to hand deliver home cooked meals, but as I can't, this is the next best thing.

23 de junio de 2025
Valorada con 3 estrellas sobre 5

Very average meals for the price and…

Very average meals for the price and low on flavour, quite bland

30 de julio de 2025
Opinión espontánea
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Respuesta de byRuby

Hi Sarah
So sorry to hear this - the meals should be full of flavour - if you could drop us an email at orders@byruby.co.uk I will look into this for you

Kind regards

Alice
Customer Service Manager - By Ruby

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