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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic customer service! I had started looking into cabinets and kitchen layouts in Feb 2025. I had to wait awhile due to final measurements to order. They were great about helping me get right ba... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’ve been working with Cabinets Bay for about four years on all of my kitchen projects and have never had any issues. Their service is always prompt, and whenever a warranty claim arises, they handle... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

The cabinets are not easy to put together especially the drawers. The drawer glides will shift and cause drawer front to not look flush to the cabinet box. I noticed the clear coat was going to be an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Solid product, exactly as it appeared on the website. One observation: included written instructions were absolutely awful. The website video assembly example did not quite match the over fridge unit... Ver más

Información sobre la empresa

  1. Tienda de armarios
  2. Tienda de mobiliario para cocina

Escrito por la empresa

We are a passionate and dynamic company dedicated to simplifying the complex home improvement process. With the support of experienced industry professionals, we aim to make your experience smooth and straightforward. To suit your needs, we offer both pre-assembled cabinets and ready-to-assemble (RTA) cabinets. Our kitchen designers and customer support specialists are here to assist you with everything from product dimensions to creating detailed 3D models of your space.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

147 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Order arrived yesterday 1 week ahead of…

Order arrived yesterday 1 week ahead of schedule. I opened one box to check the quality of the cabinet...I was impressed at the smooth finish.
The delivery service truck broke down so my order had to be reloaded into a smaller van. There was no visible damage to the boxes but hope that the contents are undamaged from the extra handling.

1 de octubre de 2021
Valorada con 1 estrellas sobre 5

Beware... Deceptive website

Received my shipment and the cabinets were a different color that what was ordered. Called and they told me that dove white(what I (received) and steam white(what I ordered) are the same color. Additionally, on the order, some were manufactured in Vietnam and some in Mexico. I was told this was industry standard.

28 de septiembre de 2021
Opinión espontánea
Logotipo de Cabinets Bay LLC

Respuesta de Cabinets Bay LLC

Hello. Thank you for your feedback. As discussed on the phone with you - the cabinet manufacturers and stores are using different cabinet names. That is standard practice in our industry. All cabinet lines on our website and the websites of most of our competitors are named differently, although they are sourced from the same places. However, we also mentioned that the cabinets would not have any color representation differences even though they were manufactured in different countries. They are painted using the same paint, not depending on the country of production following industry standards. Let us know if you have any questions.

Valorada con 5 estrellas sobre 5

Website is very easy to use

Website is very easy to use, only hard part is deciding which cabinet line to go with. We are still designing after ordering 9 sample doors. Hope to order kitchen this week. Thanks, Tom & Jan

8 de septiembre de 2021
Valorada con 4 estrellas sobre 5

Very happy with the cabinets that I…

Very happy with the cabinets that I purchased for a kitchen island. However, a few days after I purchased I received an invoice for several hundred dollars for additional materials and freight charges that I didn’t order. Customer service said that these were required parts to complete the island. While yes they may be, I didn’t like them pushing a piece of plywood for $300 on me for twice the size needed without my consent.

31 de agosto de 2021
Valorada con 1 estrellas sobre 5

Delivery process is terrible

Delivery process is terrible. Received email 8/9 stating that cabinets were shipped. It is now 8/22 and still have not received cabinets. Tracking says that items estimated delivery date was 8/13.

Update to Cabinetsbay: I had no issue with your customer service in correcting my misorder of the cabinets. The issue is with the delivery process. You hire the shipping company therefore the buck stop with you. As a remodeler, when I hire subs for certain parts of my jobs and they mess up I take responsibility. The customer does not want to hear from me that it wasn't my fault, but the sub I hired.

22 de agosto de 2021
Logotipo de Cabinets Bay LLC

Respuesta de Cabinets Bay LLC

As of 10/14/2021, the person who left this review was fired by the customer. The customer returned the whole order due to the numerous mistakes in the sizes that Steven caused. At this point, we cannot consider this feedback as relevant.

Original response - 08/23/2021: Hello. Thank you for your feedback. As we can see, we provided tracking information to you on 08/11 and did not receive any requests from you further. We understand your frustration, and we apologize for the poor service on behalf of UPS (T-Force). Unfortunately, the delivery process is not fully under our control. As we can see by your tracking - there were 3 "incidents" on the side of UPS that caused delays with delivery. The shipment is currently located at the service center in Nanuet, NY. We served all your previous requests promptly and professionally. Besides, our manager waived the restocking fees for the assembled cabinets you decided to change. Therefore, we believe we deserve a slightly better rating in this case. The warehouse manager contacted the shipping carrier to check the status of your shipment. We will get back to you with updates shortly. Let us know if you have any questions.

Valorada con 5 estrellas sobre 5

Nice people to work with!

Nice people to work with - color samples were sent to us expediently. We made our choices and today submitted our order! The process of making all the calculations and decisions was difficult for me, but helped by your helpful website and designer assistance. We are excitedly looking forward to receiving our cabinets! :))

18 de agosto de 2021
Valorada con 2 estrellas sobre 5

Damaged in shipment and I got wrong…

Damaged in shipment and I got wrong color on cabinets. Company can not give me the color code at sherwin Williams so I can paint other stuff to match and touchup

3 de agosto de 2021
Logotipo de Cabinets Bay LLC

Respuesta de Cabinets Bay LLC

Hello. Thank you for your feedback. It does not seem that we missed any of your requests. You have placed a small order with us on 07/23. It has been delivered to you within an advertised period of time. Besides, we sent you an e-mail on 7/28 that Sherwin Williams may have a stock issue with the stain you are trying to obtain from them. Therefore, the cabinet manufacturer would recommend going to a Sherwin Williams' Performance Coating Group (PCG) facility that is better equipped for stain matching. Do not forget to bring the actual stained cabinet part and piece of wood you are planning to stain with you. We did not receive any updates from you since the latest e-mail. As for the damages or incorrect color - we also did not get any complaints from you. However, we are ready to help you. We sent you an e-mail request with the information we need to obtain in order to process the claim. Let us know if you have any questions.

Valorada con 1 estrellas sobre 5

End Cabinet Shelf

When I went to put the shelf together the pre drilled holes on the shelf’s did not match up with the holes on the piece that attached to the cabinet. I had to drill new holes in order to make them fit. I could have called and voiced my issues but you would not have wanted to hear that. I was very frustrated .. Thanks

1 de julio de 2021
Logotipo de Cabinets Bay LLC

Respuesta de Cabinets Bay LLC

Hello. Thank you for your feedback. You have ordered one cabinet with us on 6/22. It has been delivered to you within the advertised period of time (on 6/28). We also contacted you before it was shipped to check if you are trying to match one cabinet with other cabinets. We did not have any requests from you regarding the replacement parts or any other issues. You received prompt and professional service from start to finish. Unfortunately, we cannot inspect each cabinet part before it ships. However, you can contact us with pictures of the issue you have, and we will provide you with replacement part(s) if needed. Our e-mail address is info@cabinetsbay.com .

Valorada con 5 estrellas sobre 5

Solid product

Solid product, exactly as it appeared on the website. One observation: included written instructions were absolutely awful. The website video assembly example did not quite match the over fridge unit I ordered, so it was about trying to figure it out. Luckily that was not too hard. Pleased with the end result.

20 de junio de 2021
Valorada con 5 estrellas sobre 5

Well pleased with cabinet purchase

The entire process from shopping kitchen cabinets, variety and quality of the products, placing the order and receiving the complete shipment of the cabinets on time was exceptional.
Assembly of the cabinets is quite easy.
We are very pleased with our kitchen cabinets purchase from Cabinets Bay.
Mark, Woodbridge, VA

15 de junio de 2021
Valorada con 5 estrellas sobre 5

As a former retail kitchen store owner.

As a former retail kitchen store owner, I was hesitant to trust the RTA world. After issues with cabinet suppliers I decided to take a chance on a couple of water damage jobs to complete with RTA cabinets. I couldn’t be happier and I would recommend them to anyone. They are extremely nice quality, strong, and great finish. Mike G. Construction by Goodman Inc.

2 de junio de 2021
Valorada con 5 estrellas sobre 5

Great Quality

This is the first time I ordered cabinets online and I couldn’t be more pleased when they arrived. Everything went really smooth from the point of ordering to the delivery. I can’t say enough good things about the quality of these cabinets, from the dovetail structured drawers to the heavy drawer glides right down to the paint finish. These cabinets truly feel like they will stand the test of time unlike my old cabinets!

21 de mayo de 2021

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