Purchased boots, unfortunately too small, contacted and spoke to Elliot, email sent to return, ordered new size, arrived. Sent back original boots, was informed by Elliot that the refund would be sen... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Fraud Alert – Based on our experience, this felt like a fraudulent business transaction. Avoid doing business and buying their boots. We completed a shipment for Cabotswood Boots from india to... Ver más
The company dispatched my order very promptly, but having paid for next day delivery, it was disappointing that the carrier failed to deliver for 3 working g days. I did complain because I wanted them... Ver más
La empresa ha respondido
I ordered on line but mistakenly ordered two pairs. A telephone call to the lovely Elliot J quickly sorted everything out, refunding and reordering. The boots "Gatcombe slimfit" arrived promptly an... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Cabotswood and Quayside, shoes and Boots are hand made in Europe. We design and develop our footwear in the UK.
Información de contacto
Reino Unido
- cabotswood.com
3,0
Medio
24 opiniones
Ha contestado el 45% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Still chasing refund
Returned some boots at my own own expense. Boots were returned and I had a tracking notification. I contacted them as I’d not had a return 10 days later, they said they would sort it. Three days later I contacted again as still no refund, they said they had put it in my PayPal account. It wasn’t there so I contacted them again….im still chasing my refund. Do not buy from this company.
8 de julio de 2025
Opinión espontánea
The boots are terribly made
The boots are terribly made, it will destroy your feet. Do not trust them on their sizing nor on the quality they purport. To top it off, their customer service is atrocious.
You've been warned, do not deal with this retailer.
15 de abril de 2025
Opinión espontánea
Horrible experience
Horrible experience. Never buy from them.
Firstly I emailed them to cancel my order literally with in a few minutes. No response to that email and boots were dispatched nonetheless. Next I wanted to return. Apparently sale boots return is not free. Obviously since I initially wanted to cancel it which they did not, the return has to be paid by me.
Thirdly, i sent the returns to the address mentioned on the website which is a fulfilment center and the return was delivered but no response from the company yet. I have emailed them but clearly no one checks emails here. Its a waste of time and money. I doubt they will read this review either. But i am putting it out here for the benefit of others
21 de febrero de 2025
Opinión espontánea
Very disappointing - boots do not match size guide and very slow customer service
I found some great looking boots, that were described as durable and suitable for country walks - just what I needed. I checked and checked the size guide as I have big calves, but was assured that the boots (Burleigh) would fit.
Sadly, when they arrived, they didn't. I could barely zip them up. I took photos of the measurements of the boots and demonstrated that they didn't match up with the size guide available online.
Customer service have been very slow - and I need to pay to return the boots. They say that they stand by their sizing guide, despite me proving that the boots I received are not the same as the guide.
They did offer to replace the boots with another style, but given the sizing guide is misleading, I don't want to risk it.
Lastly - the company doesn't seem 100% - the website is Cabotswood.com, the customer service contact is @footwearbrands.co.uk and their business name in the Contacts is Long Ashton Shoe Company.
I've also noticed that the boots I bought have been significantly further reduced in price.
2 de enero de 2025
Opinión espontánea
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.