I would never recommend CMR to any business that values communication and integrity. They canceled my account without notifying me, then billed me for services I wasn’t receiving. When I asked for c... Ver más
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Consulta las opiniones de los clientes
We have used Call Management Resources for about three months now...don't know what took me so long. The operators are professional, friendly to our customers and the follow-up emails provide infor... Ver más
La empresa ha respondido
The phone service was good. Everyone was polite but the receptionist had a lot of pleasantries that I believe were said in part to increase the minutes on the call. My bill doubles within six-months... Ver más
No one answered phone No one communicates of your overflow After complaints of no answering our customers no one from your company took responsibility to tell us you were understaffed Then I was to... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Call Management Resources
Escrito por la empresa
Call Management Resources offers US-based answering service & call center solutions. We've been in business since 1959 by earning the trust of our clients and delighting their callers.
Missed Calls Cost You Money.
Answered Calls Make You Money.
We Answer Calls.©
Información de contacto
4449 Easton Way, Suite 200, 43219, Columbus, Estados Unidos
- (800) 475-7300
- chris.groves@cmrinc.com
- callcmr.com
2,7
Malo
47 opiniones
No ha contestado las opiniones negativas
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This is an excellent service!
1 de noviembre de 2021
Respuesta de Call Management Resources
Thank you so much for your trust in us! We strive to provide the best service in the industry. It is why we have been in business for over 60 years.
CMR has been very helpful
CMR has been very helpful, in particular Dennis Vanke. We are still in the process of trying to get my Outlook calendar connected so that the receptionist can add cll in appointments
22 de octubre de 2021
Respuesta de Call Management Resources
As they say, some heroes don't wear capes and with over 23 years of experience at Call Management Resources, Dennis is a superstar among our ranks. Please do not hesitate to reach out to us in the future if we can assist you in any way with your account. Thank you for taking the time to review our services.
Excellent Service
Excellent Service. Very reliable, professional & great customer service.
12 de octubre de 2021
Respuesta de Call Management Resources
We strive to provide the best service in the industry. Reliability and professional customer service is a top priority. We are grateful that you have chosen Call Management Resources.
We are extremely happy with the…
We are extremely happy with the services and customer service that CMR provides. They are an huge asset to our company.
24 de septiembre de 2021
Respuesta de Call Management Resources
Being an extension of our client's own staff is a goal at Call Management Resources. We are so pleased to hear we are such an asset to your company. Thank you!
Great service.
23 de septiembre de 2021
Respuesta de Call Management Resources
Thank you for your trust in Call Management Resources. We hope to continue providing you great service for many years to come.
Great customer service with a quick…
Great customer service with a quick response when problems arise.
16 de septiembre de 2021
Respuesta de Call Management Resources
We know that our clients depend on us to be their customer service frontline, so it is important to quickly respond to changes. Thank you so much for putting your trust in Call Management Resources.
Not a company of their word
Company doesn't stand by their word. I was advised by my sales rep that he would offer a reduced price. End of the month I was hit with the full price and an excuse that his manager wouldn't sign off on it.
14 de septiembre de 2021
Respuesta de Call Management Resources
We’re so sorry to hear you feel that you had a disappointing experience. It’s always been our mission to provide incredible service at an affordable rate and we are proud of our excellent reputation and long-term connection to our clients. In reviewing your specific case we see that the credit you’ve referenced was issued and later, as a courtesy, tripled in size. We care deeply about the experiences of our clients and so a member of our leadership team will reach out to you personally today via telephone. We appreciate your business and If something was amiss, we’d love an opportunity to make things right.
This company is very professional and…
This company is very professional and is quick to answer any questions or address and concerns. Would highly recommend for your answering service needs.
4 de agosto de 2021
Respuesta de Call Management Resources
Thank you for your review. We work tirelessly to make sure our clients are happy with our services. Thank you for your trust in Call Management Resources.
Call Management Resources does a great…
Call Management Resources does a great job. All of their operators are always professional and super efficient. I recommend CMR to anyone who needs an after hours answering service.
4 de agosto de 2021
Respuesta de Call Management Resources
Thank you for the review and recommendation! Our agents are trained to be professional and courteous but we also make sure they are efficient with their time to provide the best value for our clients.
Reliable!
We have done business with CMR for over 20 years. Easily our most dependable service provider. Very reliable.
3 de agosto de 2021
Respuesta de Call Management Resources
Thank you so much for putting your trust in Call Management Resources for over 20 years. We look forward to being your call answering partner for many years to come. We appreciate your business.
Astounding, well worth it.
Amazing service at an amazingly affordable rate. I was in the market for a primary phone solution for my company and after over a month of vetting various companies, Call management resources was the ONLY choice to make for me.
They were diligent, well versed in their field, and exceptionally professional.
I would not change services for any reason in the foreseeable future.
9 de julio de 2021
Respuesta de Call Management Resources
Thank you for the glowing review! We are only as good as the team we employ. We work tirelessly in hiring and training the best call center agents to take our client's calls. We pay above average wages and benefits to keep our staff. We think this shows in the quality of service our staff deliver. Thank you for your continued business.
Call Management Resources does a great job.
Call Management Resources does a great job of handling our after hours and holiday emergency calls. Their call takers are clear and concise with our members. We rest assured that our calls are in great hands.
2 de julio de 2021
Respuesta de Call Management Resources
Thank you, Aaron! We work to make sure that your calls are answered as if you were answering them yourself. We are happy to hear you recognize the great lengths we go to make sure we have the best call center agents in the industry. We truly appreciate you putting your trust in Call Management Resources.
Image Enhancer
CMR has been a wonderful service in multiple ways and has eliminated all complaints as to my previous voicemail option.
1) My Clients appreciate that a human answers my phone when I cannot. They regularly comment on how professional my Receptionist is. As a result, my clients know that they "have been heard" versus wondering if or when I will hear their message on Voicemail.
2) My Clients know that in the event of an urgent issue, they can ask my Receptionist to ask me if I can talk their call. That provides them a great deal of comfort.
3) The Receptionists are wonderfully professional, and I remind them regularly how much I appreciate them being there 24/7.
4) No one complains that my &^*(*& Voicemail is full anymore !!!
5). While the monthly fee could be considered a luxury, I could not hire a person to answer my phone for as little as I pay CMR each month.
6). CMR has enhanced the image of my business tremendously, from the day their service started. I greatfully appreciate that.
24 de mayo de 2021
Respuesta de Call Management Resources
Wow! Thank you Harvey for the great feedback and the 5-Star review. Being an extension of your business, as if we were sitting in your office, is a main priority for most of our clients. We are glad to hear we are exceeding your expectations with our service.
Respuesta de Call Management Resources
Shara,
We are so sorry for these issues. Dennis Vanke, our Director of Client Services, is looking at your account today. We work to deliver the best service and apologize that we have not lived up to your expectations.
Update:
Shara,
Dennis Vanke, our Director of Client Services, reviewed your account and reached out via email to you today. Please do not hesitate to contact him if this happens so that we can correct any issue immediately.
Employee Call IN's
I have little communication with Call Management, I guess that is because the system works well and we are having no issues.. If I reach out, the issue is resolved very quickly.
24 de mayo de 2021
Respuesta de Call Management Resources
We are glad the system is working as designed. Please do not hesitate to reach out to us if you ever have any cause for concern. Our team is available 24/7/365!
There have quite a few times where we…
There have quite a few times where we get called from you all around 10am to 11am to let us know about a call. We open and swithch the phones away from you all at 8am every morning..! So I'm not sure why we get those late call from you? Ther have times when you relay the customer information and the name isn't correct? Even when you all send a text our company name isn't spelled correctly.
24 de mayo de 2021
Respuesta de Call Management Resources
Dennis,
First and foremost, we apologize for the issues you details. Dennis Vanke, our Director of Client Services, is looking into this immediately and will get back to you today. We will make sure moving forward our service performs to the standards you expect and we hold ourselves.
Update:
Dennis,
We understand that Dennis Vanke spoke with you this afternoon and we will resolve these issues. We have made changes to the account so that the phonetic spelling and the actual spelling of your company name on the account do not cause any confusion for our agents. We value your long-time business with Call Management Resources and hope you do not hesitate to reach out to us if you have any issues in the future.
Very professional and always helpful
Very professional and always helpful. Great company to work with.
24 de mayo de 2021
Respuesta de Call Management Resources
Thank you, Dwayne! Through high standards in hiring, rigorous training and ongoing evaluations, we are grateful the professionalism and care our agents convey to your customers shows.
Very responsive and thorough
From the beginning the representatives were very accommodating and responsive. I am very pleased with the service, it's as though it's my own personal call center and they are here in the office. Management is very responsive and has customized services and the calls to what we need. Highly recommended!!
24 de mayo de 2021
Respuesta de Call Management Resources
Thank you Catherine for being a Call Management Resources client. Being flexible and providing customized solutions keeps our clients happy. As we like to say, "If you can do it on the phone, we can do it for you."
Excellent Customer Service
I have talked with the customer service in regards to my service techs and Call Management is always helpful answering my questions, and works quickly to solve any issue that may arise.
24 de mayo de 2021
Respuesta de Call Management Resources
We put top priority on solving client issues; that's why even our top executives are on-call 24/7 to quickly respond when a fix is needed. Thank you for choosing Call Management Resources as your call answering partner.
No issues
No issues. Flexible with reviewing and updating our account needs and providing support to our call flows when changes are needed.
17 de mayo de 2021
Respuesta de Call Management Resources
Thank you, Alan! Our operations teams continuously review accounts to find ways we can optimize call flow and provide the best customer service for our client's callers. We hope to continue to provide 5-Star service for your company.
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