I would never recommend CMR to any business that values communication and integrity. They canceled my account without notifying me, then billed me for services I wasn’t receiving. When I asked for c... Ver más
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Consulta las opiniones de los clientes
We have used Call Management Resources for about three months now...don't know what took me so long. The operators are professional, friendly to our customers and the follow-up emails provide infor... Ver más
La empresa ha respondido
The phone service was good. Everyone was polite but the receptionist had a lot of pleasantries that I believe were said in part to increase the minutes on the call. My bill doubles within six-months... Ver más
No one answered phone No one communicates of your overflow After complaints of no answering our customers no one from your company took responsibility to tell us you were understaffed Then I was to... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Call Management Resources
Escrito por la empresa
Call Management Resources offers US-based answering service & call center solutions. We've been in business since 1959 by earning the trust of our clients and delighting their callers.
Missed Calls Cost You Money.
Answered Calls Make You Money.
We Answer Calls.©
Información de contacto
4449 Easton Way, Suite 200, 43219, Columbus, Estados Unidos
- (800) 475-7300
- chris.groves@cmrinc.com
- callcmr.com
2,7
Malo
47 opiniones
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Compared to other services we have used…
Compared to other services we have used in the past and one that we are forced to still use, CMR is the best!
17 de mayo de 2021
Respuesta de Call Management Resources
Jared,
We like to think we are the best too but we never rest on our laurels. Thank you for your 5-Star rating and your continued partnership with Call Management Resources.
Respuesta de Call Management Resources
Valerie,
We work hard to provide great service and the continued business from clients like you shows us that our work is paying off. Thank you.
Highly Recommend
Minimal downtime, prompt response, excellent feedback for "gray" areas brought on by operators/users. Highly recommend for attendance-tracking and user accountability.
17 de mayo de 2021
Respuesta de Call Management Resources
Thank you, Drew! Attendance-tracking is one of our newer offerings and it has proved to be very popular for saving managers time and headaches when dealing with employee call-offs. We are glad you like the service.
Most recently we have been using you…
Most recently we have been using you during our team meetings and company addresses. You take a good message and route to our csr email.
It has been working great.
17 de mayo de 2021
Respuesta de Call Management Resources
Thank you, Julie! Error-free messaging and flawless call routing are what have kept us in business for over 60 years. We are grateful we can provide that service for you and hope to continue to have you as a client for many years to come.
Customer service is top notch and they…
Customer service is top notch and they do their jobs, however they have made some minor mistakes and their portal is a little outdated.
17 de mayo de 2021
Respuesta de Call Management Resources
Our apologies for the mistakes. We are always working to make sure we are error-free and we are reviewing your account to make sure we can provide the best service possible.
We couldn’t agree more about that outdated portal and we are excited to be releasing a completely overhauled portal in the next two months with a new mobile app! We think you will be really happy with the new interface.
Thank you for being a valued client of Call Management Resources.
Call Management Resources does a great…
Call Management Resources does a great job of answering our after-hours phone calls. We have a more complicated answering procedure, but they do an outstanding job with it. They are also very quick to make adjustments to how the calls need to be routed.
17 de mayo de 2021
Respuesta de Call Management Resources
Thank you, Robin! Because our staff has extensive knowledge of our call center software platform, we are able to offer customized solutions for clients that have advanced needs and complicated call routing procedures. We truly appreciate your trust in Call Management Resources.
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