camileandstone.com Opiniones 654

Beautiful bracelet, ordered a size too big and they were very helpful with organising an exchange for a size down

Amazing customer service! The team was so friendly and helpful, and made the whole ordering / exchange experience really easy. The jewellery pieces are absolutely beautiful too. Really impressed and would definitely recommend!

Absolutely amazing customer service and such gorgeous products!

I ordered some tennis bracelets as gifts for bridesmaids, for the price I paid I wasn't expecting the highest quality, but I expected some nice-ish quality pieces. The bracelets I received felt flimsy and breakable, the quality I could get at Lovisa for much less, and I ultimately wasn't comfortable gifting them for the occasion.

The returns process is a complete runaround, it's already a hassle not having any kind of returns portal on the website to process returns, but I also dealt with some ridiculous back and fourth.

When I submitted my enquiry I got a bounce back email saying they would be in touch and asking for order number and name, I had included my order number already, and the enquiry came from the email I'd ordered with so I had assumed that was plenty of info, however didn't get a proper response until I replied to that. I stated I wanted a refund as per the website and was offered store credit or exchange with no mention of a refund, I had to specifically ask for the refund option (after I already had).

They provided the address to send my return to, the item arrived with Camile & Stone on the 25/02, I had no contact from them until I reached out on 06/03 to ask for an update.

Then I was asked what I had returned so they could cross check the items before they finally refunded me, minus a 10% processing fee. I again stated that I wanted a refund, I received a reply trying to convince me not to go with a refund and offering a 120% store credit – at this point I’m not sure why I have to continue to repeat and justify that I wanted a refund, it’s getting beyond a joke.

While a 10% processing fee already feels like a money grab, it is outlined in their policy and therefore I wasn't going to object, however after the back and fourth, being out of pocket for return postage for low quality, overpriced items, the ridiculous returns process, and me having to follow up every step of the way and state multiple times that I just want a refund, the 10% fee is unwarranted given the hoops they are making customers jump through to get a simple refund (as per their own policy).

I would not recommend Camile & Stone, the quality of their pieces is disappointing and their returns process is a nightmare. As far as customer service, I found the tactics used to push me towards not obtaining a refund pretty gross.

Great customer service! Very helpful when needing to exchange a product :)

I am very happy with my experience with camile and stone, beautiful products I misplaced a stone in my ring and it was promptly replaced within 12 hours of my contact! Would highly recommend they have beautiful products

Awesome product and absolutely gorgeous earrings, with the customer service to match

Ordered a headband on the 20th of February and to this day, the tracking is not updating . I have not received my order two weeks later. Customers Service does reply swiftly but I feel at this stage asking me for patience is not sufficient enough as they also do not seem to have the answer as to where my order is.

the customer service is great!

I bought a bracelet for my partner. It arrived and looked great but unfortunately the clasp broke soon after. I requested assistance from Camile and stone and I was put in touch with Jovilyn who quickly ordered a replacement bracelet for no charge of my own. This was an extremely easy and quick process.

I bought a letter necklace from Camile & Stone as a little anniversary gift to myself to celebrate the first birthday of my business.

The necklace is beautiful! Simple and elegant, with just a hint of variability from the norm. Exactly what I wanted! Unfortunately, the letter broke from the chain after about a week. I emailed them a photo to ask about repair options, and by the following Tuesday they already had a replacement on its way.

They apologised for what they believed was a manufacturing fault (we all have those!) and immediately offered the choice of replacement options - the same piece, a different one, or store credit. I was blown away!

Beautiful piece and genuinely outstanding customer service. Can't rate Camile & Stone highly enough. LOVE!!!!

DO NOT BUY FROM THIS COMPANY.

Received my products and needed to return them due to sizing issues. I have been emailing them for over 3 months now trying to get my products refunded. I returned all items, they were delivered and they never reply to my emails. When they did reply they tried to offer me store credit, I said no. They then kept offering store credit at 110% and I said no. I kept pushing for my refund and they said that the refund would incure penalties and restocking fees. Nothing on the website notes this. I still have not received the refund, although I keep emailing I am doubtful it will come. The service is appalling, I will never order anything from this brand again.

Beautiful jewellery ! And fantastic staff they a quick and able to resolve the manufacturing issue I faced.
Jovilyn was lovely and fixed the issue promptly.

Updated. I reached out after I had an instant response on here, I had one response then nothing for almost over 10 days and I sent a follow up email. I’m still waiting!
I love their products and after a faulty first item, I gave them the benefit of the doubt and re purchased. This review is purely on customer service and their lack off responding. I bought a pendant that does not fit on a necklace, I still haven’t heard back to why. Regarding my first purchase, though the product was faulty they would not cover the returned items shipping costs. I really want to continue purchasing, this is starting to be a real turn off.

I had sadly realised a small turquoise stone had fallen out of a pair of earrings. I loved them so much and would often get compliments on them. So, I went on the website and was disappointed they were no longer available.
After emailing customer service, just to confirm that they were indeed not available, I recieved a surprise reply that i would be given a full credit for the earrings!
Was not expecting that at all. Customer service beyond! Thankyou and yes I purchased another pair of earrings and a ring!

Excellent customer service. Very polite and fast responses. Would purchase from them again.

I had a warranty issue with a bracelet and I received really great customer service to resolve the problem.