CAMSKNS Opiniones 44

Respuesta de CAMSKNS

9 sept 2025

Hi Niki,

I’m sorry to hear about your experience and appreciate your feedback. We do provide installation instructions for many products and are working to expand this across our full catalog. Your input helps us prioritize where clearer guidance is needed.

To clarify, we do approve refunds, specifically when there are defects or errors on our part. However, since all of our skins are custom cut to order based on the design and device selected, we’re unable to accept returns for reasons outside of that. That said, we never want our customers to feel misled, and we’ll be reviewing the wording on our site to make sure this is clearer going forward.

Regarding packaging, our eco-friendly mailers are designed for protection, but we’ll take your comments on presentation into account as we improve.

We know this wasn’t the experience you expected, and we’ll continue working with you directly to make things right.

—The Camskns Team

Respuesta de CAMSKNS

4 ago 2025

Hi Becca,

Thank you for your feedback. We’re sorry to hear that you had a frustrating experience.

We do have installation instructions available for many of our products, and we’re actively working to expand that support across our full catalog to make the process easier for all customers. In the meantime, we truly appreciate feedback like yours, as it helps us prioritize which products need clearer guidance first.

As for your comment about the skin not covering the entire lens - on the model you ordered, the grip areas are intentionally left exposed to ensure the best performance and usability of the lens.

Thanks again for bringing this to our attention.

—The Camskns Team

Respuesta de CAMSKNS

18 jul 2025

Hi Mark,

Thank you for sharing your feedback, though we’re sorry to hear about your experience. We didn’t see any message from you before this review, which we wish we had as our team is always ready to help resolve any issues. In cases like this, we typically ask for photos to confirm fitment problems so we can investigate and offer a solution, whether that’s a replacement, refund, or guidance.

Regarding the material, just to clarify, we’ve actually upgraded from standard vinyl to CAMSKNS Edge™, a professional-grade wrap material known for its thinness, strength, and long-term durability. It’s used in commercial applications and was chosen specifically to improve both application and wear over time.

We genuinely appreciate reviews like yours as they help us improve, but we do wish you’d contacted us first so we could have addressed the issue directly.

If you'd like us to help now, we're just an email away at support@camskns.com. We’re always happy to make things right.

Respuesta de CAMSKNS

30 jun 2025

Hi Aaron,

We’re sorry to hear you were disappointed, but we feel it’s important to clarify the facts for anyone reading this.

According to USPS tracking, your order was marked as delivered on June 10 to the address provided at checkout. When you informed us that you didn’t receive it, our customer service team immediately responded and professionally explained the next steps - filing a claim with USPS, as is standard protocol for items marked “delivered.”

At no point did we say, “Sorry, not our problem.” In fact, we reviewed the entire conversation and found that our team remained courteous and helpful, even when your responses were uncooperative and aggressive. We made it clear that we’re happy to continue supporting you once USPS concludes their investigation—which is both fair and in line with our policy.

What seems to have upset you is that we did not send an immediate replacement without completing the required process, which unfortunately opens the door to fraud and abuse. As a small business, we take customer satisfaction seriously, but we also have to protect ourselves from misuse.

We stand by the professionalism of our team and the fairness of how this situation was handled.

Respuesta de CAMSKNS

2 jun 2025

Thank you for your feedback, though we’d like to clarify a few important points.

After reviewing your order, our system shows that you purchased a skin for the Nikon Z7, not the Z7II. This explains why the fit was not accurate for your camera model. Our product pages clearly list the compatible models, and we also send a confirmation email after purchase with a 24-hour window to cancel or make changes—specifically to prevent issues like this.

Our customer support team had already explained this to you, so we were a bit disappointed to see a negative review instead of an acknowledgment of the mix-up—especially since this was not an error on our end. As all our skins are printed on demand, and yours had already been peeled and used, we are unable to offer a refund for an incorrectly placed order, in line with our store policy.

As for your comment about the missing dot on the "i" in the Nikon logo: the skin you received was designed exactly as shown on our website for the **Z7** model. We do not alter or remove specific design elements. What you're referring to does not apply to the product you ordered.

We’re always happy to help with any future orders and encourage customers to double-check their camera model before purchasing to ensure the best experience possible.

Respuesta de CAMSKNS

2 jun 2025

We're very sorry to hear about your experience and truly apologize for the frustration and inconvenience this has caused. It's never our intention to leave our customers feeling unsupported or dissatisfied.

You're absolutely right—clear instructions are essential, especially for products with multiple detailed components. While we do our best to include instructions for all our skins, we acknowledge that some models are still missing guides, and we're actively working to improve this.

Regarding the return, we want to make this right. We've already processed a full refund to your husband’s original payment method. You should see the amount reflected shortly, depending on your bank’s processing time.

Thank you for bringing this to our attention. We genuinely appreciate the feedback and will use it to improve both our product documentation and customer service moving forward.

Respuesta de CAMSKNS

31 mar 2025

We’re sorry to hear that you were unhappy with your order. We recognize that a mistake was made, which is why we promptly offered to replace your item to ensure you received the correct product. However, we understand that you chose not to accept our offer.

Our skins are made from premium 3M vinyl, designed for durability and a precision fit. While we regret that it didn’t meet your expectations, we stand by the quality of our products and our commitment to customer satisfaction.

We always strive to improve, and we appreciate your feedback. If you change your mind and would like assistance, feel free to reach out to our support team.

Respuesta de CAMSKNS

12 may 2025

We’re sorry to hear that you’re disappointed with your order—that’s not the experience we want for our customers.

For transparency, our printing and shipping times are listed on our website, as each skin is printed on demand to ensure a precise fit. We understand that waiting can be frustrating and truly appreciate your patience.

As for the missing instructions, we currently don’t provide specific guides for each lens model, but we understand how they could be helpful. We’ll keep this feedback in mind as we continue improving our products.

Our skins are made from high-quality 3M material, designed for both protection and a custom fit, but we understand if they weren’t what you expected. We appreciate your feedback and will take it into account as we work on enhancing our customer experience.

Respuesta de CAMSKNS

31 mar 2025

We’re sorry to hear that you’re disappointed with your order—that’s not the experience we want for our customers.

For transparency, our printing and shipping times are listed on our website, as each skin is printed on demand to ensure a precise fit. We understand that waiting can be frustrating and truly appreciate your patience.

As for the missing instructions, we currently don’t provide specific guides for each lens model, but we understand how they could be helpful. We’ll keep this feedback in mind as we continue improving our products.

Our skins are made from high-quality 3M material, designed for both protection and a custom fit, but we understand if they weren’t what you expected. We appreciate your feedback and will take it into account as we work on enhancing our customer experience.

Respuesta de CAMSKNS

5 feb 2025

We sincerely apologize for any inconvenience you’ve experienced. After carefully reviewing the details of your concern, we noticed that you requested the missing pieces for your sheet’s cutouts. However, based on the chat thread, it seems that the cutouts you received were specifically designed for your device. Some areas of certain devices don’t allow cutouts to adhere properly, which is why they may not have been included. We completely understand your frustration and appreciate your understanding.

Respuesta de CAMSKNS

27 ene 2025

We have studied your case deeply, first we would like to apologize for the inconvenience you have experienced. We have reached out, but have yet to receive a response. Please reach out to us as we would like to correct this issue for you asap!

Respuesta de CAMSKNS

18 oct 2024

Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and would like to address your concerns in more detail. Unfortunately, we are unable to locate your specific order or contact information based on the review alone. We take every customer issue very seriously, including returns and refunds, and would like to resolve this matter as soon as possible.
Please email us directly at support@camskns.com with your order number and any relevant details. This will allow us to look into the situation and ensure a proper resolution, including any pending refund.
We also assure you that all of our products are authentic, and we take pride in the quality of both our items and the images displayed in our marketing material.
We look forward to hearing from you soon and resolving this to your satisfaction.