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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Same experience as the other negative reviews. Zero follow through, $100 aligners that take 2 months to make. Your teeth won't end up the way you want. You never speak to an actual orthodontist ever a... Ver más

Valorada con 1 estrellas sobre 5

Getting in touch with customer service is not easy, and have to jump through hoops. I have spent over 2 extra weeks in a retainer that i feel is no longer serving it’s purpose. I think the fact you ca... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I've been using Candid for just about three years. I had really no issues whatsoever until now. Apparently their business model is changing, and no longer allowing remote monitoring, and therefore no... Ver más

Valorada con 1 estrellas sobre 5

Aligners cut my mouth and tongue and I have to personally shave them down every two weeks to be able to talk without a lisp and to prevent mouth damage. When I called customer service to get help they... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Salud y medicina

Escrito por la empresa

As of the end of 2023, Candid ceased all direct-to-consumer clear aligner products and services, and are no longer associated with this profile. Candid announced this change via news publications, on its website, and in digital communications to its customers. In the two years following the announcement, Candid assisted customers who had purchased aligner kits in completing their treatments, obtaining refunds, and beginning retention. The final day to purchase retainers as a direct-to-consumer customer was March 8th, 2024. Candid no longer provides aligners, retainers, treatment accessories, dental records, or refunds to direct-to-consumer customers. Those seeking clear aligners or retainers manufactured by Candid should work with a dental provider who uses their CandidPro product.


Información de contacto


1,5

Muy malo

TrustScore: 1.5 sobre 5

305 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Pretty good so far

Pretty good so far. I'll post when my treatment is complete.

14 de octubre de 2021
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Respuesta de Candid

Thanks for your feedback, Eduardo. As always, please give us a call at 1-844-295-6915 if you need further help.

Valorada con 5 estrellas sobre 5

The ABSOLUTE BEST MATERIAL and QUALITY…

The ABSOLUTE BEST MATERIAL and QUALITY care treatment and I have tried SmileDirect. Candid is the best!

14 de octubre de 2021
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Respuesta de Candid

Thanks for your feedback, Susan! When you’re happy, we’re happy.

Valorada con 5 estrellas sobre 5

Love Candid!

My time with Candid has really been great. The technology they have to scan your teeth from home and not have to go to the dentist is unreal! I see such a transformation in my teeth already plus they’re getting whiter too.

13 de octubre de 2021
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Respuesta de Candid

Hi MJ. Thanks for your feedback! We really appreciate it.

Valorada con 5 estrellas sobre 5

great product

great product, easy to implement and no need to go to your dentist boring visits any more.

13 de octubre de 2021
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Respuesta de Candid

Thanks for your feedback! We appreciate it.

Valorada con 5 estrellas sobre 5

Once I got over the first step of doing…

Once I got over the first step of doing my own scan (which is super easy) everything has worked so smoothly. I can't believe I'm straightening my teeth without ever going into a dentist's office. Amazing.

13 de octubre de 2021
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Respuesta de Candid

Thanks for sharing, Forrest! We appreciate it.

Valorada con 4 estrellas sobre 5

This was one of the best investments…

This was one of the best investments ever...Once you get past the impressions which I ended up going to the Candid office in San Jose..They where awesome took the impressions and got my braces. Since then it's been smooth sailing..I love watching my progression and I find myself smiling alot more..it has given me the confidence to feel good about myself once more..Can't wait to see the final outcome..Thank You Candid!

13 de octubre de 2021
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Respuesta de Candid

Hi Bonny. Thanks for your feedback! We really appreciate it.

Valorada con 5 estrellas sobre 5

Grandma has braces!

Alright, more accurately,, grandma has Candid Aligners. I am only in my 4th tray, and have minor crowding of my lover teeth, with one tooth at a slight angle. This made it difficult to floss, and honestly, the appearance has always bothered me. So, this grandma got Candid aligners. The monitoring by orthodontists while being able to be monitored remotely was the reason I chose Candid. As an added bonus, my teeth are much whiter without strong whiteners that I find painful. One place that shows one's age is their teeth. I honestly look younger with my white, evenly spaced aligned teeth. And? No one can tell I am wearing them.

13 de octubre de 2021
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Respuesta de Candid

Thanks for your feedback, Sally! We so appreciate it. :)

Valorada con 1 estrellas sobre 5

I have asked 5 times to update my email…

I have asked 5 times to update my email notifications to match when my scans are due. It still has not happened...

8 de octubre de 2021
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Respuesta de Candid

Hi Denice. Thank you for your feedback. We'll let our team know!

Valorada con 4 estrellas sobre 5

Glad I finally made the decision to…

Glad I finally made the decision to straighten my teeth. Candid Co is very easy from the start. I especially like the ease of app and online communication with the orthodontist. My only wish is I could email them directly back from the feedback I get on my routine scans. Otherwise, I like the process and the progress so far.

8 de octubre de 2021
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Respuesta de Candid

Hi Susan. Thanks for your feedback! We really appreciate it, and will send it along.

Valorada con 5 estrellas sobre 5

Quite happy with everything so far

Quite happy with everything so far. Good app, clear instructions, overall good customer engagement.

6 de octubre de 2021
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Respuesta de Candid

Thanks so much, Diganta! We appreciate your feedback.

Valorada con 4 estrellas sobre 5

I'm only about a third of the way…

I'm only about a third of the way through my treatment, so it's hard to give a thorough assessment. However, so far it's been pretty great. It's not too painful, the aligners are easy to wear/clean. I like that they're whitening my teeth as well, that's a bonus I didn't expect but very much appreciate. The only reason I didn't give a full five stars is that the reports feel automated. I would like just a tiny bit more information that's specifically for me. It's really more about feeling like an orthodontist actually is looking at all my scans and not a robot. So far, that's my only suggestion.

6 de octubre de 2021
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Respuesta de Candid

Thanks for your feedback, Kristin. We really appreciate it!

Valorada con 5 estrellas sobre 5

Fantastic customer service

Fantastic customer service. App is intuitive and easy to use. Latest updates make instructions even clearer with regard to video capture reviews. I think Candid would do well to offer more whitening options throughout treatment. More foam than just a single bottle (which everyone knows won't last the duration of treatment). Other than that it's been a great experience! So far so great!

3 de octubre de 2021
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Respuesta de Candid

Thanks for your feedback, Luis. We appreciate it!

Valorada con 5 estrellas sobre 5

I love doing this 100% remote

I love doing this 100% remote. When I have run into issues with the application I have always been able to get a customer service person who is delightful.

30 de septiembre de 2021
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Respuesta de Candid

Hi Patricia. Thanks for your feedback! We really appreciate it.

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