Ca' Pietra Opiniones 555

TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I purchased some beautiful tiles, but unfortunately there was a colour inconsistency from the manufacturer that only became apparent after some had already been laid. As they were central to the o... Ver más

Valorada con 5 estrellas sobre 5

I stumbled across Ca‘ Pietra whilst undergoing a home renovation and we have ended up using them across our kitchen and utility extension, outdoor paving and bathroom. Their tiles are beautiful, high... Ver más

Valorada con 2 estrellas sobre 5

Customer service were okay in solving damaged (stained tiles) But every sheet of mosaic had unevenly spaced tiles, wonky and just poorly put together Too late now as fitted but wouldn't buy from... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Beautiful tiles however it’s been one error after another from them. The wrong tiles were sent. A collection and re delivery was arranged on a day to work for me, which they agreed however they deli... Ver más

Información sobre la empresa

  1. Tienda de decoración e interiorismo
  2. Diseñador de interiores
  3. Proveedor de piedra natural
  4. Mayorista de piedra natural
  5. Fabricante de azulejos y baldosas
  6. Tienda de azulejos y baldosas

Escrito por la empresa

We are Ca' Pietra. A team of designers, makers and curators redefining the art of surface design. With a legacy spanning 30 years, we blend time-honoured techniques with boundless creativity, sourcing the finest materials from around the world to craft collections and bespoke creations that combine timeless elegance with contemporary flair.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

555 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 33% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Fantastic customer support when it mattered

I purchased some beautiful tiles, but unfortunately there was a colour inconsistency from the manufacturer that only became apparent after some had already been laid. As they were central to the overall bathroom design, this was quite concerning.

However, after speaking with Becca, the issue was handled exceptionally well and a great resolution was reached. I really appreciated the support and professionalism throughout the process.

I would happily use them again in the future.

17 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dreadful service

I had some issues with some Ca'Pietra tiles that were broken on delivery, which I had ordered through European Heritage.

Ca'Pietra refused to accept that they were responsible for the breakages, despite them arranging the shipping, and they would not replace them without being paid again.

In the end, European Heritage agreed to fully pay for the replacements themselves even though it left them out of pocket.

I'll never purchase Ca'Pietra tiles again.

13 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love love love

I stumbled across Ca‘ Pietra whilst undergoing a home renovation and we have ended up using them across our kitchen and utility extension, outdoor paving and bathroom. Their tiles are beautiful, high quality products and I received expert advice on tiles for all of our rooms / areas from Alison Conti. Nothing was too much trouble, thanks Alison! Delivery was also speedy. Would highly recommend this brand to anyone in a heartbeat!

4 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid

Awful service. Customer Service agents unhelpful. Would not recommend.

14 de octubre de 2025
Opinión espontánea
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Respuesta de Ca' Pietra

We’re sorry your experience fell short of expectations; we care deeply about our service and would value the opportunity to understand what happened and see how we can help put things right.

If you would like to take the matter further, please do reach out to us at sales@capietra.com and we will be glad to assist.

Valorada con 5 estrellas sobre 5

Alison's service is first class

Alison's service is first class. She certainly went above and beyond in locating some discontinued tiles for me from 2 separate sources. This will enable me to complete a job for a very relieved customer!

6 de febrero de 2026
Opinión espontánea
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Respuesta de Ca' Pietra

Thank you for your wonderful review, Steve; we’re so pleased to hear you were happy with the service Alison provided.

Valorada con 1 estrellas sobre 5

Demanded VAT number for a consumer sale


The order was cancelled following acceptance of full payment for a consumer sale, a post-contract change to delivery timing, and the introduction of a VAT-number requirement that does not apply to private consumers and was not disclosed prior to payment. Very poor experience.

14 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer experience

I have purchased from Ca Pietra a few times and always been a positive experience. The quality of the tiles and customer service are both excellent. Would highly recommend.

7 de enero de 2026
Opinión espontánea
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Respuesta de Ca' Pietra

Thank you for such a lovely review! We hope you enjoy your Ca' Pietra tiles and look forward to working with you on a future project!

Valorada con 5 estrellas sobre 5

Mel was super helpful

Mel was super helpful

6 de enero de 2026
Opinión espontánea
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Respuesta de Ca' Pietra

Thank you for your lovely 5* review. We will pass on your feedback to Mel at our Chelsea showroom!

Valorada con 1 estrellas sobre 5

Expensive, lacks good customer service

Beautiful tiles however it’s been one error after another from them.
The wrong tiles were sent. A collection and re delivery was arranged on a day to work for me, which they agreed however they delivered on a different day. They then refunded me in error. I didn’t hear anything for weeks and then two days before Christmas they request payment for the refund. No apologies along the way, no discount to mitigate their errors. Clearly their admin team and dispatch team are not up to much. I won’t buy from them again. I was willing to pay an expensive price thinking I would get quality and service, but this was not the case.

23 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful products and great staff…

A brilliant company with beautiful products and they go the extra mile. I was lucky enough to deal with Becca who was very professional and dealt with all my queries very quickly. Thanks Ca Pietra!

3 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service from start to finish.

Excellent service from start to finish.
We received the best advice and guidance throughout, from choosing the tiles to delivery.
The support and assistance continued until our project was complete.
A friendly, knowledgeable team.

22 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best…

I can't reccomended this company enough. Their customer service is exemplary. Their delivery time the fastest I've ever experienced and the tiles are beautiful in their design and quality. I wouldn't use anywhere else now. Thankyou so much

18 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disappointing.

Everyone knows finding the perfect tile is a challenge, and then you agonise over your choice because it’s so permanent. We found a tile we really liked, ordered a sample, was happy with it; then, I went to order it a few days later, and in the meantime, it had been discontinued and I was told that it wouldn’t be available again. Why bother sending out samples for something that is imminently going out of stock, and has ceased production?

18 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Five Star Customer Service

Ca'Pietra has a fabulous array of stone flooring, stunning marble and tiles. The showroom in Devizes is airy and light, perfectly showcasing the beauty of the stone, especially the flooring. Jenna, the Showroom Manager, is amazing and incredibly passionate and knowledgable. The customer service and aftercare is second to none and nothing is too much trouble!

7 de julio de 2025
Opinión espontánea
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Respuesta de Ca' Pietra

Hello Rebecca,

Thank you so much for taking the time to leave us such a glowing review.

We are delighted that your entire experience with us has been so positive, and Jenna will be thrilled to hear your kind feedback as well.

We look forward to supporting you again with your future projects.

Valorada con 5 estrellas sobre 5

Great customer service

From help in the showroom to dealing with the customer service team, the advice and help has been fantastic. Unfortunately, a significant number of our floor tiles were cracked on arrival and they were replaced without any issue at all and incredibly quickly too.

16 de junio de 2025
Opinión espontánea
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Respuesta de Ca' Pietra

Hello!

Thank you so much for taking the time to leave us such a glowing review. We’re absolutely thrilled to hear that you’ve had a fantastic experience throughout your journey with us, and that we were able to quickly sort out the cracked tiles to keep any inconvenience to a minimum.

We really appreciate your feedback and hope to welcome you back again soon

Valorada con 5 estrellas sobre 5

Always go the extra mile !

Whichever Member of the Ca'Pietra team you get on the phone, you always know your in safe hands. Becca was super helpfully dealing with my enquiry today, and no matter what the issue is she will always goes the extra mile to help out. Great customer service!

20 de mayo de 2025
Opinión espontánea
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Respuesta de Ca' Pietra

Hello Steve,

Thank you for taking the time to leave us such a lovely review. Becca will be thrilled with your feedback, and we’re so pleased to hear how she and the whole team have been able to support you.

We look forward to continuing to support you in the future.

Valorada con 5 estrellas sobre 5

All round tip-top good servicd

Brilliant customer service, patience and product knowledge from Megan

27 de mayo de 2025
Opinión espontánea
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Respuesta de Ca' Pietra

Thank you for your five star review - we will pass your feedback on to Megan who will be delighted. Best Wishes, Sally

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