Ca' Pietra Opiniones 

563
•
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We've recently visited both the Chelsea Harbour showroom and Tiles at Source (indecisive is my middle name) and in both cases been blown away by the help we've received. Puja at CH, and Sarah at TaS h... Ver más

Valorada con 5 estrellas sobre 5

Alison in Hartley Wintney branch was a brilliant source of inspiration! She clearly knows the ranges so well. However what was really impressive - she quickly seemed to grasp what our own style and pr... Ver más

Valorada con 5 estrellas sobre 5

I stumbled across Ca‘ Pietra whilst undergoing a home renovation and we have ended up using them across our kitchen and utility extension, outdoor paving and bathroom. Their tiles are beautiful, high... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ca Pietra use a company called Dx to deliver their samples..... an exhausting 4 days it has taken waiting to see if they would finally attempt to deliver 3 tiles to my door. At the cost of £22.80 in... Ver más

Información sobre la empresa

  1. Tienda de decoración e interiorismo
  2. también en la categoría
  3. Diseñador de interiores
  4. Fabricante de azulejos y baldosas
  5. Mayorista de piedra natural
  6. Proveedor de piedra natural
  7. Tienda de azulejos y baldosas

Escrito por la empresa

We are Ca' Pietra. A team of designers, makers and curators redefining the art of surface design. With a legacy spanning 30 years, we blend time-honoured techniques with boundless creativity, sourcing the finest materials from around the world to craft collections and bespoke creations that combine timeless elegance with contemporary flair.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

563 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 14% de las opiniones negativas

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3,9

Todas las opiniones

(563)

21 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I will place an order

Samples arrived quickly and were a reasonable size. Thank you, I will be placing an order once the bathroom arrives.

28 de junio de 2024
Logotipo de Ca' Pietra

Respuesta de Ca' Pietra

Hi Anita,

Thank you so much for the glowing review.

We look forward to hearing from you in the future and helping you create the perfect bathroom with our tiles.

Valorada con 2 estrellas sobre 5

I still don’t have my tile sample.

I still don’t have my tile sample.

29 de junio de 2024
Logotipo de Ca' Pietra

Respuesta de Ca' Pietra

Hello Lisa,

Thank you for taking the time to leave a review and I am sorry that it is not a more positive one.

Looking at the correspondence, I can see we have been in touch to inform you that the tile you requested is not in stock currently and you have advised us you are happy to wait.

As soon as the tile becomes available we will get this to you promptly. If in the meantime, you change your mind, please let the Sales Support team know.

Valorada con 1 estrellas sobre 5

Tule turned up on second occasion and…

Tule turned up on second occasion and the cataordered has not appeared

28 de junio de 2024
Logotipo de Ca' Pietra

Respuesta de Ca' Pietra

Hello Giles,

Thank you for taking the time to leave us a review and I am sorry it is not a more positive one.

It seems there may have been a small mix up with the courier company which caused the delay in you receiving the sample tile. I can see that this was promptly resolved by our Sales Support Team and a replacement tile sent to you successfully.

A replacement catalogue order has been processed for you as well which should be with you shortly. Apologies that this did not seem to arrive on time.

Hopefully this resolves everything for you and please feel free to contact our Sales Support Team should there be anything else we can help you with.

Valorada con 4 estrellas sobre 5

Beautiful tiles - colours may vary!

Beautiful tiles. I ordered two different styles of Ca'Pietra tiles - both were lovely tiles and easy to work with. However, one set were a slightly different colour tone to the sample tiles I was sent by post and saw in the showroom, which was slightly disappointing but still ok.

24 de mayo de 2024
Logotipo de Ca' Pietra

Respuesta de Ca' Pietra

Hello Liliana,

Thank you for taking time to leave a review for Ca' Pietra.

We are so please you are happy with your tiles even though the tone was slightly different to the sample tiles. This is likely due to batch variations between our sample stock and full stock.

We do hope this doesn't detract from your enjoyment of them.

Valorada con 5 estrellas sobre 5

fast delivery of samples

fast delivery of samples. Thank you

25 de junio de 2024
Logotipo de Ca' Pietra

Respuesta de Ca' Pietra

Hello Lana,

Thank you for the positive review and we hope we can provide some more of our beautiful tiles to you in the future.

Valorada con 1 estrellas sobre 5

Customer service needs lots of improvement

Tile shop ordered my tiles company went into receivership I could get any help
From anyone I spoke to. Ordered all my tiles from this company was promised an email about sealing the terracotta tiles which never arrived. Had stucco blue loft pearl and arabasque tiles are beautiful but not impressed with any of the devices on every occasion I called.

25 de junio de 2024
Logotipo de Ca' Pietra

Respuesta de Ca' Pietra

Hello Lisa,

Thank you for taking the time to leave a review, we appreciate all feedback.

Having looked into your order and subsequent request for advice on sealing the terracotta, I can see that we had sent this to you but it appears the email address was incorrectly entered and we are really sorry for this error.

This has now been sent to you and should be waiting in your inbox.

If there is anything else we are able to help you with, please get in touch.

Kind regards
Kelly

Ca' Pietra Sales Support Manager

Valorada con 2 estrellas sobre 5

I have been sent the wrong tile TWICE

I have been sent the wrong tile TWICE

21 de junio de 2024
Logotipo de Ca' Pietra

Respuesta de Ca' Pietra

Hello Karen,

Thank you for taking the time to leave a review for us and I am sorry to learn that there have been some errors on our part that have led to the rating you provided.

After looking into the order and subsequent replacements our team have supported and kept you updated while trying to resolve the issue, which I am glad to say you appeared happy with.

Internally we are ensuring the problems you experienced are not repeated going forward and I hope we will be able to fulfill future orders from you.

The team are here if there is anything else we can help with.

Kind regards
Kelly

Ca' Pietra Sales Support Manager

Valorada con 4 estrellas sobre 5

It would’ve be a 5 star review but the…

It would’ve be a 5 star review but the 3rd party delivery company didn’t delivery on the day it was meant to (Friday). One of us had to stay home all day. Then rearrange the tiler as they were due Saturday. The tiles arrived Monday.
Besides that. Beautiful tiles and well packaged for transit.

18 de junio de 2024
Logotipo de Ca' Pietra

Respuesta de Ca' Pietra

Hello Claire,

Thank you for taking the time to leave a review and I am sorry it didnt quite get to 5 stars.

As you may be aware, there are various circumstances that can cause a courier to be delayed in delivering consignments. We do everything we can to get our tiles to our customers on time, so I'm sorry to learn this one caused a bit of a delay for you.

We are, of course, very happy that you are pleased with your tiles.

If there is anything else we can help with please feel free to contact our Sales Support Team.

Valorada con 5 estrellas sobre 5

Great purchase

Great purchase. Really happy with the whole thing from start to finish, really quick and smooth delivery too. Wouldn’t hesitate ordering again.

23 de mayo de 2024
Valorada con 5 estrellas sobre 5

Fast service

Fast service. Just ordered a sample but good quality item was dispatched and packaged well. Will be buying these tiles once our new bathroom is ready for them.

22 de mayo de 2024
Valorada con 1 estrellas sobre 5

Off cuts and low quality tiles hidden at bottom of pallet

I purchased Castilan Limestone tumbled cobblestones from Ca’ Pietra after ordering some samples and liking the look of this tile. When they arrived there was a note on the crate warning to check the right item had been delivered as they couldn't be sent back once they had been laid. I looked inside the pallet and the tile looked just like the sample and the images on their website. It was only once I started to move the tiles from my front garden to the back that I realised something was off. While the tiles in the top row of the pallet looked like what I’d ordered, having a pleasing mixture of colours and lengths, the tiles underneath were smaller, with a rougher finish and lack of colour variation. They were thicker, without a tumbled finish, had a rough sandy surface and rotary tool marks on both sides (the kind you might see on the underside of some natural stone tiles left from manufacturing). Many were covered in dirt / sand. There were a few of the correct tiles in this second row interspersed but even these did not have the same size variation as the row above, mostly just being smaller. The impression this gave was that someone had put a few of the tiles I ordered on top to hide a mixture of smaller offcuts and lower quality tiles underneath. Given the disclaimer about returning tiles once they’d been laid, I could easily have just checked the top of the pallet and left the trades person who's putting down my patio to do their work, only to discover when it’s too late that the tiles were not what they seemed. It looked very dodgy, but I assumed it must have just been some unfortunate mistake. I contacted Ca’ Pietra to ask what was going on and heard back from the retailer (I’d purchased through a retailer partner of theirs, but I understand it was shipped directly from Ca’ Pietra) that Ca’ Pietra were claiming these were in fact the correct tiles. When I mentioned the rotary tool marks on both sides of the tiles, the retailer agreed it seemed off and said they’d try with Ca’ Pietra again. We’ll see what they say, but it’s the weekend now and the tiles are supposed to be laid next week. A situation I’d informed Ca Pietra about. Very disappointing and stressful.

17 de mayo de 2024
Opinión espontánea
Logotipo de Ca' Pietra

Respuesta de Ca' Pietra

Hi Ben,

Thank you for taking the time to leave a review and I am sorry to learn that you have experienced issues.

I can see that one of our Sales Support team is looking after you and committed to resolving this problem for you.

Please, do let us know if there is anything else we are able to help with.

Kind regards
Kelly

Ca' Pietra Sales Support Manager

Valorada con 5 estrellas sobre 5

Great service

Very happy with the service provided and the communication regarding my tile order and very happy with the tiles.

17 de abril de 2024

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