Caple Opiniones 

2249
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

The cooker extractor BUCH is fitted with LEDs. The packaging and information from Caple does not warn you that they are using extremely cold coloured LEDs. It was only when it was installed that we di... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very helpful and responsive. I have an old Caple unit that has a broken hinge. A few minutes on the telephone, a few photographs sent and within minutes I was sent links to where I could source th... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Emily in customer services has been first class in resolving the issues I have experienced. Prompt and reliable. However, I am concerned that the same part has failed frequently over the period of t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I contacted Caple about a product that was in my new house. Olivia in customer service was really helpful in identifying the product model from a photo and sent me the relevant manual as requested.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros de cocina

Información proporcionada por diversas fuentes externas

Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(2249)

603 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great response to request for help

A part fell off our kitchen sink, and the company responded swiftly and very kindly sent a replacement free of charge by post. Great service!

2 de marzo de 2026
Opinión espontánea
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Respuesta de Caple

Thank you for your kind review. We're pleased we could resolve the issue quickly for you and that the replacement part arrived safely. Caple

Valorada con 5 estrellas sobre 5

Fantastic experience with Dan & Jo

We came for an experience day as part of setting up our new kitchen showroom. Dan and Jo pulled out all the stops, spent the time showing us all the products and Jo cooked us a delicious 3 course meal, with goodies to take home! Thank you to them both and we look forward to working together moving forward

5 de marzo de 2026
Opinión espontánea
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Respuesta de Caple

Hi Sarah, Thank you for the lovely review. We're so glad you enjoyed the experience day and that Dan and Jo looked after you so well. It’s great to hear you enjoyed the food and had the chance to explore the products. We look forward to working together! Caple

Valorada con 5 estrellas sobre 5

Product Experience Day

Had an experience day and both Dan and Jo were fantastic. Showed us all the products in detail and Jo cooked us up a storm! Delicious food! Thank you all and look forward to working with you all.

5 de marzo de 2026
Opinión espontánea
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Respuesta de Caple

HI Bradley, Thank you for the great review. We're really glad you enjoyed the experience day and that Dan and Jo took good care of you. It’s lovely to hear you enjoyed the food too! We look forward to working together. Caple

Valorada con 5 estrellas sobre 5

Experience was great

Experience was great. Products were of a Very high standard

5 de marzo de 2026
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Respuesta de Caple

Thank you for your review! We're delighted to hear you enjoyed the experience and found the products to be of such a high standard. We really appreciate your feedback! Caple

Valorada con 5 estrellas sobre 5

MKM Hartlepool

MKM Hartlepool
We use caple Caple with nearly every kitchen order and they are lovely to deal with, The sales team are always lovely to deal with and very helpful. Our Local Rep Phil is also very helpful and goes the extra mile to help.

5 de marzo de 2026
Opinión espontánea
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Respuesta de Caple

Thank you for your kind review! We're thrilled to hear you enjoy working with our team and that Phil goes the extra mile to help. We really appreciate your support and feedback! Caple

Valorada con 5 estrellas sobre 5

Unbelievably fast delivery and great…

Unbelievably fast delivery and great communications, great service all round

19 de febrero de 2026
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Respuesta de Caple

Hi Mark, thank you for your review! We're so glad you were happy with the fast delivery, communication, and overall service. We really appreciate your feedback! Caple

Valorada con 5 estrellas sobre 5

Attended the Caple Experience with The Kitchen Depot

Attended the Caple Experience with a few colleagues on 03.03.26.
The showroom is absolutely stunning lots of inspiration photos taken, great selection of products out on display to interact with.
Lauren was a great host, terrific cook, and her product knowledge second to none.
Thanks to both Iain and Lauren for their hospitality was very much appreciated.
Would have loved helping with the meal and getting a true representation of using the sense premium ovens and going through the settings more hands on using the various functions, maybe something to think about in the future to make it more hands on and getting to experience working with the products at the same time.
All in all a recommended visit, have come away with lots of additional knowledge about Caple and its products.

3 de marzo de 2026
Opinión espontánea
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Respuesta de Caple

Thank you for your detailed review! We're delighted you enjoyed the Experience Day and found the showroom inspiring. Lauren and Ian will be thrilled to hear your kind words. We appreciate your suggestions about making it more hands-on and will definitely consider this for future visits. We're glad you came away with lots of knowledge about Caple and its products!

Valorada con 5 estrellas sobre 5

Great service!

The service I have had from Olivia has been brilliant. DPD failed to deliver for some reason but Olivia sorted it quickly with the item arriving a couple of days later. Thank you!

25 de febrero de 2026
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Respuesta de Caple

Hi Neil, Thank you for your review! We're so glad Olivia was able to resolve the delivery issue quickly and get your item to you. We really appreciate your feedback!

Valorada con 5 estrellas sobre 5

this is my 4th caple steem oven the…

this is my 4th caple steem oven the first 2 leaked and damaged the cupboard the 3rd one lasted 12 years the first 3 were so109 when working brilliant i hope the new one so111ss last longer

24 de febrero de 2026
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Respuesta de Caple

Thank you for your review and for being a loyal Caple customer. We're sorry to hear about the issues with your earlier ovens, but glad to hear the third one lasted 12 years. We hope your new SO111S steam oven gives you many years of brilliant performance too! Caple

Valorada con 5 estrellas sobre 5

Very impressed

From start to finish, the buying experience was easy and efficient. The oven works brilliantly and I'm very satisfied with my purchase.

22 de agosto de 2025
Opinión espontánea
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Respuesta de Caple

Hi Sheryl, Thank you for your review! We're delighted to hear that your buying experience was easy and that your oven is working brilliantly. We really appreciate your feedback! Caple

Valorada con 5 estrellas sobre 5

An amazing experience day with Caple

An amazing experience day with Caple. Wonderful food made using fantastic appliances. Brilliant to see them in action and to be able to taste the results. Huge thank you to Nikki and Jo!

3 de marzo de 2026
Opinión espontánea
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Respuesta de Caple

Thank you for your lovely review! We're so glad you enjoyed the experience day and got to see our appliances in action. We really appreciate your feedback!

Valorada con 5 estrellas sobre 5

Hannah was brilliant

Hannah was brilliant, even spotted and corrected my mistake when ordering, thanks so much

3 de marzo de 2026
Opinión espontánea
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Respuesta de Caple

Thank you for your review! We're delighted to hear Hannah was able to help and correct the mistake. We really appreciate your feedback!

Valorada con 5 estrellas sobre 5

Great customer service!

I do not own a Caple product. I am writing this review to let everyone know that this company has great customer service. First of all, if you email them, someone will respond. I had a conversation with Olivia Howse, and although she was not able to help me because it turned out the sink in question was not actually a Caple product, she went above and beyond in her attempts to help. These days, that is very impressive. Rest assured that you will be in good hands if you chooses to work with this company!

2 de marzo de 2026
Opinión espontánea
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Respuesta de Caple

Hi Jann, Thank you for your kind review! We're thrilled to hear that Olivia went above and beyond to help, even though the product wasn’t a Caple one. We really appreciate you sharing your experience and your kind words about our customer service!

Valorada con 5 estrellas sobre 5

Excellent and efficient service

Excellent and efficient service from Willow Neal

2 de marzo de 2026
Opinión espontánea
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Respuesta de Caple

Hi Amanda, Thank you for your great review! 😊 We're delighted to hear you received excellent and efficient service from Willow Neal. We'll be sure to pass on your kind feedback. Caple

Valorada con 4 estrellas sobre 5

Good quality products

Good quality products, totally satisfied with the ordering, delivery and overall service.

2 de marzo de 2026
Opinión espontánea
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Respuesta de Caple

Thank you so much for your kind review! We’re really pleased to hear you’re happy with the quality of the products and that your ordering and delivery experience went smoothly. It’s great to know our service met your expectations. Thanks again for taking the time to share your feedback. Caple

Valorada con 5 estrellas sobre 5

I needed new strainer plugs and didn’t…

I needed new strainer plugs and didn’t want cheap ones that didn’t fit and leak so decided to buy directly from the supplier of the sink
I needed 2 but bought 3 so that I didn’t have to pay postage and now have a spare. They came quickly packaged really well and I was advised all the way
A well run company

22 de febrero de 2026
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Respuesta de Caple

Thank you for your feedback! We’re glad everything arrived quickly and well packaged, and that your strainer plugs fit perfectly. Caple

Valorada con 5 estrellas sobre 5

Honesty and true customer service

Honesty, a rapid response to customers, no quibbling from Caple about honouring their 5 year warranty, and a very efficient spare parts supply of ceramic inserts to taps. Extremely reliable

23 de febrero de 2026
Opinión espontánea
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Respuesta de Caple

Thank you for your kind words! We’re thrilled to hear our team’s service and reliability have met your expectations.

Valorada con 5 estrellas sobre 5

Have had an amazing kitchen

Have had an amazing kitchen, but then moved house so now I need a new one! So far I have replaced the oven and am hoping to get a whole new kitchen. Great appliances and the units are really good. Would recommend!

14 de noviembre de 2025
Opinión espontánea
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Respuesta de Caple

Thank you for your review! We're delighted to hear you’ve enjoyed your kitchen and appliances, and we’d be thrilled to help with your new one. We really appreciate your recommendation!

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