Car Cologne Opiniones 

Purchased a diffuser for myself, and one for a friend in June. Both delivered on time and lovely packaging. The design of the product, the scent, and service received was all amazing - I can still smell mine today when I get in my car. Would def recommend and purchase again!

Placed an order on 20th September, ha
s been shipped on 21st and still not arrived.

I understand that there are delays under the current circumstances, but 2 weeks and counting is too much. Meanwhile, I had received a different order from China and another from USA. This makes me think that the problem is not on the Supply chain is with Carcologne.

Update with regards to your reply:

This is funny.

You have sent me an apology email on 06th of October, immediately after my review and 7 days after I still did not received the order, nor a tracking number for the new one.

You have fully demonstrated that you are not capable of delivering your promises to the customers.

Funny part is that I work on logistics and I fully understand how orders are getting processed and your excuses does not make any sense to me.

I will update again on this page when I will receive the order, so the wider community will know what to expect when they are placing an order with you.

Thurs update:

I was referring to my emails. On 5th I have posted my review and on 6th you came back with an apology. Still, today is 15th and I still did not received the order. 24 days elapsed from your first email saying the order was dispatched.

Okay. First one got lost, despite that you have decided to let me know of this situation only after I have posted the review. Where is the second one?
Is this order lost again? Are you going to blame Royal Mail again?

Last one. I have received the order today 16th October.

placed an order on the 28th of May, for a birthday in June, received a dispatch email on the 29th. Never arrived, whenever I checked on the status of the order it just said updates would be available when out for delivery, baring in mind there was a message on site saying the company was running at full capacity due to covid and to allow for extra delivery time.

I gave them till July and emailed them, they only said that my address was confusing and that I should've contacted them sooner to sort the issue out. My address is the same as every other item I've ever ordered and never had problems. The only solution they offered was for me to place another order and then they would replace the lost item.

Purchased a car perfume for it to be faulty and leaking after a couple of days. there was no proper way of contacting the company so I dm’d them on Instagram as they are active on there. They did not acknowledge my dm however they are opening “positive” dm’s and replying to them. Really disappointed.