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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

It pains me to do this because we love the product so much, but this last experience was horrendous and we will not be buying from them again. They’ve clearly been sold or are running their stock down... Ver más

Valorada con 1 estrellas sobre 5

Absolute scam. Someone higher up needs to get involved in taking this website down. It’s obvious that this company is directly scamming people out of their money. Don’t have your car freshener you bou... Ver más

Valorada con 1 estrellas sobre 5

I placed an order on October 3rd and still haven’t received it. I’ve sent two emails, but I haven’t received any response from them. There is no sign of the order, no refund, and absolutely no communi... Ver más

Valorada con 5 estrellas sobre 5

I was uncertain about purchasing this thinking it wouldn’t smell like the perfume at all, boy was I wrong! It’s 100% exactly the same as black opium and my car smells amazing! It’s as though I’ve spra... Ver más

Información sobre la empresa

  1. Tienda de accesorios para automóviles

Escrito por la empresa

The U.K.'s leading luxury car freshener brand as seen in GQ, Vogue, TopGear & AutoExpress. Our oil based air fresheners are inspired by some of the most exclusive perfumes, aftershaves and ouds. Give your car a touch of luxury. Free U.K delivery - Worldwide shipping available.


Información de contacto

1,8

Malo

TrustScore: 2 sobre 5

189 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,8

Todas las opiniones

(189)

18 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Car Mist - what a delightful surprise

I was recommended Car Cologne from a close friend, and recently decided to give it a try - I ordered the bleu Car Mist. Upon receiving my package, I was extremely skeptical as I thought it’s just going to be a really cheap, poor attempt at a replica of Bleu de Chanel. However, WOW! The scent is literally a 1:1 copy of the perfume, for probably 1/3 of the price. It’s insane value for money; I’m so glad I finally tried this company out and was definitely not disappointed. Will definitely be back. Thanks guys once again!

16 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Never fail to deliver!

Ordered many times from Car Cologne and they never fail to deliver!
Diffusers last much longer than advertised, dry mist and car mist both great and the water based diffuser which they most recently released is also fantastic

16 de septiembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

My honest review of car cologne… disappointing

My honest review of car cologne.
(unlike their manipulated reviews on their website 🤔).

PRODUCTS.
-I ordered two things from car cologne.
Neither was worth the inflated prices
The best of the two (car oud wood fragrance) is extremely diluted and very oily so please keep away from plastics and metals in your car.(their suggestion it lasts 3months is laughable) it will actually last 3days!
-The second item is something even BM bargains would make better, the car dry mist spray has the strongest silicon/surgical spirit smell and smells only of ‘berry burst’ for 10 seconds. After that your car smells of migraine causing industrial silicon. 🤢

SERVICE.
-Dispatch was average 2/3days. Delivery was above average as it was sent 24hr recorded.
-unfortunately once my parcel arrived half of my items were missing! Which was surprising and disappointing especially for the amount of money they charge.
-I messaged car cologne via social media and email. All but my very first reply from them came across as rude and childish.
-Eventually after a second email to them I get a reply. Their reply was written in a way that suggested it was my fault for them not packing both items.
Not very professional.
-nether the less my missing item was sent to me…. Eventually.

Definitely won’t be using them again is an understatement.
I’ll stick to the real designer fragrances or use a better company.

Update.
Are you little bit upset hun?
Your fragrance isn’t Tom ford don’t compare it thinking you use the same quality ingredients.
Also to note: EDP isn’t the strongest concentration of a perfume, A perfum and a concentrate/ extract are both stronger than a EDP.

Car cologne you clearly have a lot of learning. Don’t blame others for your mistakes.
…P.S I have never ordered from you before so idk where you’ve got that information from.

I can also see you’ve tried to remove several negative reviews from trust pilot, sounds like manipulation to me 😂.

Of 16* reviews all of which are real and don’t manipulate them unlike you. They have been read by 3000+ individuals, My 5* are on google reviews as quite often and evidenced by you, the crap companies hide from google reviews 😂.
AVOID.

15 de septiembre de 2021
Opinión espontánea
Logotipo de Car Cologne

Respuesta de Car Cologne

Hi Ethan, thank you for your review.

Points to note:
- We sell thousands of products every month. Mistakes are made and on odd occasions, items can get missed due to human error.
- You emailed on a Saturday advising of your missing product upon which you received an automated message informing you the customer service team works Monday to Friday. You then began leaving comments on our social media platforms which were responded to (both on Facebook and Instagram) advising the customer service team would respond on Monday - which they did with an apology and the missing item was dispatched on the same day.
- We genuinely do not have the time or resource to fabricate reviews on our website. They are all populated via an automated email which is sent directly to our customers 10 days after dispatch. Trustpilot is a secondary and external review platform which we do not actively use.
- The main purpose of Dry Mist is to sanitize whilst eliminating odours which is in an aerosol format. For it to have these properties, it will contain certain chemicals but we have had no prior complaints to the extent of your comments mentioned above.
- The Car Mist you ordered contains 20% fragrance oil which is equivalent to EDP (Eau De Parfum) - the highest concentrate in terms of perfume strength. It has to be mixed with a perfume base otherwise it would not be in a sprayable format. The original fragrance retails in excess of £100.00, compared to our product at £19.99 including delivery. Feel free to purchase the original for comparative purposes.

We can see out of 17 reviews you have left via Trustpilot, 14 of them are either 1 or 2 stars with none being 5 stars. Thus leading us to the conclusion that it would be extremely difficult to receive a positive review, no matter how good our products are (or are not). However, you previously placed an order with us in March 2019 which means we must have done something right for you to come back and place another order with us? Nonetheless, we appreciate your custom.

Kind regards,

CC Team

Valorada con 5 estrellas sobre 5

2 year review - never going anywhere else

I have been buying from this company for the past 2 years. Each diffuser lass about 2 to 4 months. I love that range and each time you order a new one it just hits totally different.

I don't know how to explain but literally each time you enter your car it is a fresh hit of perfume.

10 de agosto de 2021
Opinión espontánea
Valorada con 3 estrellas sobre 5

I have bought 3 or 4 diffusers for my…

I have bought 3 or 4 diffusers for my car from car cologne and the service from the company is good and the items I ordered always arrive reasonably quick. I received a new diffuser yesterday and when I went to put it in my car and remove the old one which was hanging from the radio button on the dash I noticed the old diffuser had damaged my dash board, the vinyl/plastic was starting to melt and when I rubbed the area with a wipe it started to peel off and I could see the white plastic underneath the black vinyl. As you can imagine I wasn't delighted with this at all and wouldn't buy this style of diffuser again. Thought I would give a heads up for anyone else who has this style of diffuser hanging anywhere on your dash from buttons or airvents to remove it instantly as the same damage may occur. I will have to try to find someone who can hopefully disguise the damage for me. Its a bit of a shame as I usd to like the product but can't take the risk of anymore damage occurring. Having googled it afterwards it seems there is a chance of this happening and I also noticed car cologne had a disclaimer on their website stating they are not responsible for any damage caused by leakage so they must be aware that this is a problem.

1 de agosto de 2021
Opinión espontánea
Logotipo de Car Cologne

Respuesta de Car Cologne

Hi James,
Thank you for your honest review and your regular custom. Whilst we are sorry to hear what has happened, unfortunately this is the risk you will bear with any type of oil-based diffuser with an exposed cork. Although this is a rare occurrence (with yourself as an example only having an issue with one diffuser from your five orders), we have placed several warnings on our website, as well as on the packaging of our products to advise of the potential risks. We use pure fragrance oils in all of our products - the main benefit being the quality of the fragrance and longevity, but they are also safe if they make contact with your skin. However, the should not come into contact with plastic/textiles and damage can be avoided if wiped away immediately. As you are a regular customer of ours, please contact our customer service team at info@carcologne.co.uk and we would be more than happy to assist you further.
Kind regards,
CC Team

Valorada con 5 estrellas sobre 5

Great service

Great service, slight error with delivery however helped out straight away :-)

18 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered the full range of the dry mist…

Ordered the full range of the dry mist for my car. Order arrived efficiently and on time a d was well packaged with each tin inside a protective bubble sock type thing. Will definitely be ordering again

9 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

I use this cologne and am very familiar…

I use this cologne and am very familiar with the scent. I have bought from others for around £10 and has been absolute waste of money.
I’ve had three diffusers from these guy’s and that alone states how good and accurate the scent is compared to the original cologne.
Keep doing what you do
JZK

28 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing car fragrance

I bought car diffuser of the scent inspired by Armani Si, and I have to say it's amazing 😍 Scent like original Aramani, little bottle look prestige and it's really easy to adjust. Highly recommended car fragrance.

14 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top Quality

Delivered on time, smell lasted for weeks... got the blue tinted one with the one that "smells like" tom ford black orchid. Smells identical to my parfum version.

30 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic product

Fantastic product, arrived quickly.. it smells that good im tempted to start wearing that as aftershave instead of paying upwards of £200 a bottle lol. HIGHLY RECOMMEND! *****
Creed - Aventus

20 de noviembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very nice

Despite reading bad reviews I purchased from car cologne, there was an issue with the post that was not due to the company it was the post office problem, but I did email car cologne to make sure that my order was processed and the company got back to me within a couple of hours, no issues with communication. anyway to my review... I must say that i am very happy with my purchase, the smell is great, it comes well presented. I will definitely be ordering from them again.

5 de noviembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic find 👍

I found these on Facebook and thought I would give them a try , I absolutely love them , I have had a few of the colognes and just order the pack of 3 so the wife can have one for her car . , the smell is fantastic and would highly recommend

2 de noviembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have to say that I was impressed with…

I have to say that I was impressed with not only the service but the product too. I absolutely love the mist and the scent stays for ages. This is one of the only products I’ve bought where I can still smell the product after a couple of sprays, people have keep asking me where I’ve got it front and I send them straight to car cologne. Keep up the work guys!

15 de octubre de 2020
Opinión espontánea

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