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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I placed an order on October 3rd and still haven’t received it. I’ve sent two emails, but I haven’t received any response from them. There is no sign of the order, no refund, and absolutely no communi... Ver más

Valorada con 1 estrellas sobre 5

I placed an order over a month ago and had to go through my bank to get a refund as they never replied. I get a notification from my bank this morning (Remember, I placed the order a month ago and sti... Ver más

Valorada con 1 estrellas sobre 5

Placed an order over 10 days ago, have never received the order or any updates l, have emailed several times to chase it but no response. Scam company stay away.

Valorada con 5 estrellas sobre 5

Extremely happy about my order. I was concerned at first because it took two weeks before I got the order or a reply but the owner explained that they’d been ill and explained they would be sorting my... Ver más

Información sobre la empresa

  1. Tienda de accesorios para automóviles

Escrito por la empresa

The U.K.'s leading luxury car freshener brand as seen in GQ, Vogue, TopGear & AutoExpress. Our oil based air fresheners are inspired by some of the most exclusive perfumes, aftershaves and ouds. Give your car a touch of luxury. Free U.K delivery - Worldwide shipping available.


Información de contacto

2,0

Malo

TrustScore: 2 sobre 5

185 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,0

Todas las opiniones

(185)

18 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Million is my go-to fragrance that…

Million is my go-to fragrance that really fills the care with a fresh scent. It’s discreet but make a big difference. Been buying with these guys for years and even brands ( Carfume, Noir, Yankee Candle etc) but always come back to Car Cologne. Nothing compares so save your time and money

7 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not buy from car cologne!

Car cologne seller are basically theives. Do not buy. The smells are cheap counterfeits of the original and smell disgusting. The deign of the bottles are poor aswell the oil leaks and they don’t close properly. I ordered 3 and wanted to return but it wasn’t possible as they automatically apply a small discount and according to their return policy discounted items are considered sale items and are non refundable so I’m stuck with these cheap car diffusers and I will not be getting my money back from them. Such a rip off! Very sneaky seller. Avoid at all costs!

4 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Rubbish product

Rubbish product, minimal smell and form on website to review doesn’t work.
Email sent to company to complain no reply recieved

18 de febrero de 2025
Opinión espontánea
Logotipo de Car Cologne

Respuesta de Car Cologne

Hi Justine,
You emailed us on Monday 17th via our contact form on our website and we responded to you earlier today (Tuesday 18th February). We’ll be happy to assist you via email, as we have been doing so far.
Thanks

Valorada con 5 estrellas sobre 5

Very reliable products and top customer service.

Very reliable products. Been using these boys for a few years now and the diffusers (3 pack) lasts me a full year which is well worth it. I personally love MDK oud satin mood which is the best. I got the car mist too which is fantastic. When I placed my order this year, it got delayed by a week due to MFK being out of stock but that was explained to me by customer service via instagram very thoroughly and for a token of appreciation they sent it out next day even though I paid for normal service. They even sent out a free air con cologne as a good will which was even better! They looked after me well and couldn’t have asked for a better service. Please use these guys more often as their products are super reliable and customer service is on point and understanding too. Much appreciated!!

5 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst customer service I have ever…

Worst customer service I have ever experienced. Previously gave a 1 star review as item was missing and they never got back in touch after several attempts. They eventually got back in touch and explained how they were really busy and could I take the review down which I obliged.
Got an email on 19/1/25 saying that the will be dispatching it in the next 24 hours and it has still not arrived as of 3/2/25. Same story again, been in touch several times and still no response. I don’t care how busy you are it doesn’t take that long to deliver and item and it doesn’t take over 1 week to reply. The products are good (even though the diffuser only lasted about a month) but the delivery times are ridiculous and the customer service is even worse.

19 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bought the electric deluxe diffuser…

Bought the electric deluxe diffuser just before Xmas very expensive, now there are no refills available and sold out in all smells. Emailed and messaged and had no reply. Don’t know what I’m going to do with a £60 air freshener with no refill.

25 de enero de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Great products, slow delivery and poor customer service.

Got an electronic defuser for Christmas so I thought I buy some refills. Website easy enough to navigate, brought 3 bottles and all smell fantastic. Their products are top notch. BUT I given a tracking number and a delivery date which was literally a few days after purchase. However, nothing arrived so I thought I pop them a message….no reply. So sent another messsge….no reply. Went on their Facebook and sent a message….no reply. Tried commenting on a few posts and…..no reply. Kinda gave up after this. Started a charge back with my bank and the following day the tracking updated and the refills arrived a few days later, luckily I managed to cancel the charge back. In summary products are good but customer service is atrocious. I will buy more refills when they’re in stock again and I’ll change my review if the delivery/customer service is better.

1 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wouldn’t waste your time

Ordered a couple of times from car cologne and needed assistant both times. Ignored both times and out of pocket. Recently received my order, bottle smashed and oil everywhere. I reached out to car cologne only to be ignored. I wouldn’t bother wasting your time.

4 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent product

Returning customer. Have been using Car Cologne products for couple years now. Smells nice, last for a long time. Not only the products are very good but customer service does a great job too. Solved the issue within couple days. Will be definitely coming back again.

6 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scammers!!! Do NOT use!!

Ordered diffuser reluctantly as the delivery time seems excessive. Well after buying a new vehicle thought I would treat myself. Anyways waited patiently after the ETA day passed and still nothing. Contacted via email, no reply, contacted again, no reply. Tried via X and nothing. Final resort was instagram, and currently 3 days down and no reply. However someone is still leading the marketing as they are plastering products etc all over the internet. DISGUSTING!!! Please please please do not use. Never known anything like it.

Stay well clear!!!! Disgusting company, poor communication and even worse I have been robbed!!!

10 de octubre de 2024
Opinión espontánea
Logotipo de Car Cologne

Respuesta de Car Cologne

Hi Tom,
Sorry to hear of your issues. You ordered on 20th October during what is the busiest time of year for us and many online companies. However, we dispatched your order the very next day. Unfortunately, your order was lost in transit with Royal Mail, something completely out of our control as we explained whilst exchanging messages on Instagram (which we responded to in less than 24 hours). Nonetheless, we sent a replacement free of charge and your order arrived a few days later on November 4th. Apologies for the inconvenience caused.

Valorada con 1 estrellas sobre 5

AVOID!!

Ordered diffuser. Paid. A week later was told it was out of stock and got a refund. Ordered again when in stock. Item never arrived, no response from customer service and had to get the bank to refund me. Scammers!!

5 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered over 3 weeks ago

Ordered over 3 weeks ago, emailed them and was told my selected order was not in stock and to tell them which other fragrance I wanted, did that and still not recieved anything, I have emailed them again only to be ignored constantly, don't order of this company awful service

15 de septiembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Diffuser - so far so good

I ordered a diffuser on the weekend, i received shipping tracking on monday and arrived today (wednesday)

Small little bottle looks nice and smells good (not a strong hit!)

Despite the bad reviews, i had no problem. I will probably order another 1 for the other car.

21 de agosto de 2024
Opinión espontánea

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