I placed an order on October 3rd and still haven’t received it. I’ve sent two emails, but I haven’t received any response from them. There is no sign of the order, no refund, and absolutely no communi... Ver más
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Consulta las opiniones de los clientes
I placed an order over a month ago and had to go through my bank to get a refund as they never replied. I get a notification from my bank this morning (Remember, I placed the order a month ago and sti... Ver más
Placed an order over 10 days ago, have never received the order or any updates l, have emailed several times to chase it but no response. Scam company stay away.
Extremely happy about my order. I was concerned at first because it took two weeks before I got the order or a reply but the owner explained that they’d been ill and explained they would be sorting my... Ver más
Información sobre la empresa
Escrito por la empresa
The U.K.'s leading luxury car freshener brand as seen in GQ, Vogue, TopGear & AutoExpress. Our oil based air fresheners are inspired by some of the most exclusive perfumes, aftershaves and ouds. Give your car a touch of luxury. Free U.K delivery - Worldwide shipping available.
Información de contacto
Unit 10 Saracen Way, PE1 5WS, Peterborough, Reino Unido
- contact@carcologne.co.uk
- carcologne.co.uk
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I've tried plenty of brands
I've tried plenty of brands, but Car Cologne's products are by far the best quality. Recently tried their Home Cologne range as well and was very impressed.
Million is my go-to fragrance that…
Million is my go-to fragrance that really fills the care with a fresh scent. It’s discreet but make a big difference. Been buying with these guys for years and even brands ( Carfume, Noir, Yankee Candle etc) but always come back to Car Cologne. Nothing compares so save your time and money
fake perfumes dodgy dealers
fake perfumes
very bad customer service
rather flush your money down the toilet
Do not buy from car cologne!
Car cologne seller are basically theives. Do not buy. The smells are cheap counterfeits of the original and smell disgusting. The deign of the bottles are poor aswell the oil leaks and they don’t close properly. I ordered 3 and wanted to return but it wasn’t possible as they automatically apply a small discount and according to their return policy discounted items are considered sale items and are non refundable so I’m stuck with these cheap car diffusers and I will not be getting my money back from them. Such a rip off! Very sneaky seller. Avoid at all costs!
Rubbish product
Rubbish product, minimal smell and form on website to review doesn’t work.
Email sent to company to complain no reply recieved

Respuesta de Car Cologne
Very reliable products and top customer service.
Very reliable products. Been using these boys for a few years now and the diffusers (3 pack) lasts me a full year which is well worth it. I personally love MDK oud satin mood which is the best. I got the car mist too which is fantastic. When I placed my order this year, it got delayed by a week due to MFK being out of stock but that was explained to me by customer service via instagram very thoroughly and for a token of appreciation they sent it out next day even though I paid for normal service. They even sent out a free air con cologne as a good will which was even better! They looked after me well and couldn’t have asked for a better service. Please use these guys more often as their products are super reliable and customer service is on point and understanding too. Much appreciated!!
Have been buying for years
Have been buying Car Cologne Productsfor years excellent products good delivery service
Would recommend.
Rubbish product
Rubbish product, minimal smell and form on website to complain doesn’t work
Worst customer service I have ever…
Worst customer service I have ever experienced. Previously gave a 1 star review as item was missing and they never got back in touch after several attempts. They eventually got back in touch and explained how they were really busy and could I take the review down which I obliged.
Got an email on 19/1/25 saying that the will be dispatching it in the next 24 hours and it has still not arrived as of 3/2/25. Same story again, been in touch several times and still no response. I don’t care how busy you are it doesn’t take that long to deliver and item and it doesn’t take over 1 week to reply. The products are good (even though the diffuser only lasted about a month) but the delivery times are ridiculous and the customer service is even worse.
Bought the electric deluxe diffuser…
Bought the electric deluxe diffuser just before Xmas very expensive, now there are no refills available and sold out in all smells. Emailed and messaged and had no reply. Don’t know what I’m going to do with a £60 air freshener with no refill.
Great products, slow delivery and poor customer service.
Got an electronic defuser for Christmas so I thought I buy some refills. Website easy enough to navigate, brought 3 bottles and all smell fantastic. Their products are top notch. BUT I given a tracking number and a delivery date which was literally a few days after purchase. However, nothing arrived so I thought I pop them a message….no reply. So sent another messsge….no reply. Went on their Facebook and sent a message….no reply. Tried commenting on a few posts and…..no reply. Kinda gave up after this. Started a charge back with my bank and the following day the tracking updated and the refills arrived a few days later, luckily I managed to cancel the charge back. In summary products are good but customer service is atrocious. I will buy more refills when they’re in stock again and I’ll change my review if the delivery/customer service is better.
Wouldn’t waste your time
Ordered a couple of times from car cologne and needed assistant both times. Ignored both times and out of pocket. Recently received my order, bottle smashed and oil everywhere. I reached out to car cologne only to be ignored. I wouldn’t bother wasting your time.
Excellent product
Returning customer. Have been using Car Cologne products for couple years now. Smells nice, last for a long time. Not only the products are very good but customer service does a great job too. Solved the issue within couple days. Will be definitely coming back again.
Paid but no goods!
Paid, order was never despatched, emailed in three times with no response!
Snap de negatieve reviews niet
Snap de negatieve reviews niet. Bij mij prima bestelling, duurde paar dagen voordat binnen is en helaas belasting vanwege uk, maar product is goed.
Scammers!!! Do NOT use!!
Ordered diffuser reluctantly as the delivery time seems excessive. Well after buying a new vehicle thought I would treat myself. Anyways waited patiently after the ETA day passed and still nothing. Contacted via email, no reply, contacted again, no reply. Tried via X and nothing. Final resort was instagram, and currently 3 days down and no reply. However someone is still leading the marketing as they are plastering products etc all over the internet. DISGUSTING!!! Please please please do not use. Never known anything like it.
Stay well clear!!!! Disgusting company, poor communication and even worse I have been robbed!!!

Respuesta de Car Cologne
AVOID!!
Ordered diffuser. Paid. A week later was told it was out of stock and got a refund. Ordered again when in stock. Item never arrived, no response from customer service and had to get the bank to refund me. Scammers!!
Ordered over 3 weeks ago
Ordered over 3 weeks ago, emailed them and was told my selected order was not in stock and to tell them which other fragrance I wanted, did that and still not recieved anything, I have emailed them again only to be ignored constantly, don't order of this company awful service
I placed an order with this company…
I placed an order with this company over a week ago emailed them twice to find out were the order was and as yet they haven’t had the common decency to answer my emails poor customer service
Diffuser - so far so good
I ordered a diffuser on the weekend, i received shipping tracking on monday and arrived today (wednesday)
Small little bottle looks nice and smells good (not a strong hit!)
Despite the bad reviews, i had no problem. I will probably order another 1 for the other car.
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