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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

It pains me to do this because we love the product so much, but this last experience was horrendous and we will not be buying from them again. They’ve clearly been sold or are running their stock down... Ver más

Valorada con 1 estrellas sobre 5

Absolute scam. Someone higher up needs to get involved in taking this website down. It’s obvious that this company is directly scamming people out of their money. Don’t have your car freshener you bou... Ver más

Valorada con 1 estrellas sobre 5

I placed an order on October 3rd and still haven’t received it. I’ve sent two emails, but I haven’t received any response from them. There is no sign of the order, no refund, and absolutely no communi... Ver más

Valorada con 5 estrellas sobre 5

I was uncertain about purchasing this thinking it wouldn’t smell like the perfume at all, boy was I wrong! It’s 100% exactly the same as black opium and my car smells amazing! It’s as though I’ve spra... Ver más

Información sobre la empresa

  1. Tienda de accesorios para automóviles

Escrito por la empresa

The U.K.'s leading luxury car freshener brand as seen in GQ, Vogue, TopGear & AutoExpress. Our oil based air fresheners are inspired by some of the most exclusive perfumes, aftershaves and ouds. Give your car a touch of luxury. Free U.K delivery - Worldwide shipping available.


Información de contacto

1,8

Malo

TrustScore: 2 sobre 5

188 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

1,8

Todas las opiniones

(188)

21 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Ordered over 3 weeks ago

Ordered over 3 weeks ago, emailed them and was told my selected order was not in stock and to tell them which other fragrance I wanted, did that and still not recieved anything, I have emailed them again only to be ignored constantly, don't order of this company awful service

15 de septiembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Diffuser - so far so good

I ordered a diffuser on the weekend, i received shipping tracking on monday and arrived today (wednesday)

Small little bottle looks nice and smells good (not a strong hit!)

Despite the bad reviews, i had no problem. I will probably order another 1 for the other car.

21 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful customer service

Awful customer service. Scents don’t smell the same and the air fresheners ruin your plastics on your rear view mirror with the chemicals used

6 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

The order never arrived

The order never arrived, the seller is in the UK but does not inform you loud and clear beforehand that YOU will have to pay extra import tax at customs. Trying to contact them is completely useless because they ignore you. But they are sure to spam you every other week via Email, via phone that you should buy more from these scammers.

29 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wrong product sent - no correspondence

I have previously ordered from this company and was very impressed. Recently reordered the same product but to have received a completely different scent to the one I ordered. I emailed the company via there website and through my email but have had to reply. Disappointed!

20 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great cologne

I had a slight problem with my cologne bottle ,got in touch and was sorted next day. I have to give 5 stars for their product's and 5 stars for their costumer service highly recommended.

17 de julio de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

i was sent the wrong item in the post

i was sent the wrong item in the post, i received the savore air condition spray instead of the dry mist, i put in a complaint on the customer support and have heard nothing back as of yet it has only been a couple of days but just thought itd be a-bit quicker.

15 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing longlasting fragrances

After finding car cologne on Instagram, I decided to try their Dior savauge inspired card freshener. So I ordered 2 of the savore card fresheners. My order arrived and I couldn’t wait to get one in the car. Omg the smell is amazing! exactly like Dior savauge. The best thing is, it’s not overpowering you and it lasts unlike other car fresheners I’ve had in the past. I’m definitely going to be ordering again in the future. Very easy website to navigate, simple ordering and paying system, amazing longlasting fragrances and fantastic customer service. Honestly stop wasting money on cheap tacky air fresheners, and get these fragrance inspired card fresheners, you won’t be disappointed!. 5⭐️s.

8 de marzo de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Not good enough!

I have only bought the standard car diffuser (and not the electronic one that seems to have caused many issues for buyers). The product itself is good but pricey. My main issue is that the company uses Royal Mail for delivery which is a HUGE negative in my book. My last order was despatched using Royal Mail 48 hour tracked. The package only arrived 6 days later! This is not the first time this has occurred. I have highlighted this to the company more than once but they persist in using one of the worst delivery services. Unfortunately, 'you are only as strong as your weakest link' which means a poor review for Car Cologne!

13 de febrero de 2024
Opinión espontánea
Logotipo de Car Cologne

Respuesta de Car Cologne

Hi Mahomed,
Thank you for your feedback - we are sorry to hear you are not satisfied with the delivery service received via our preferred couriers, Royal Mail.
Just to clarify, although we use Royal Mail tracked 48 and 24, our delivery timescales are clearly stated on our website with standard delivery quoted as 3-5 working days and express delivery quoted as 1-3 working days. This is to factor in any potential external delays from Royal Mail. Irrespective of the delivery method we choose to send our parcels, 99% of the time they arrive within the timescales stated on our website - as have 2 out of the 3 orders you have placed - with the exception of your most recent order which arrived 1 working day outside of standard delivery timescales. We could quite easily change couriers at a cost-saving to our business however, the benefit of Royal Mail is that the parcels do safely arrive to our customers with a fully tracked service accompanied by photographic as well as GPS evidence of delivery.
With regards to your concerns about our Electronic Diffuser, in comparison to the amount sold (excess of 10,000), there have been less than 1% which we have had to fix/replace, with the majority being self-inflicted damage.
Thank you for your custom, we hope the above insight addresses your issues.
Kind regards,
CC Team

Valorada con 5 estrellas sobre 5

Best cologne always

Always worth the price with every products they produce, been using them for the past 2 years and will never use any other company again.

9 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't buy the mist diffuser

I purchased the fragrance mist diffuser for my car as it looked a great product.
I ordered it no issues with delivery.
I charged the product as per instructions and it initially worked perfectly then it stopped putting the fragrance out the very next day a complete waste of money.
I emailed them and they took days to reply and now heard nothing I will be binning this product.

3 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

All good with products and shopping experience running good as per star rating given

Everything running smoothly and correct when ordering ,no problems

7 de febrero de 2024
Opinión espontánea
Logotipo de Car Cologne

Respuesta de Car Cologne

Hi Clive,
Thank you for your order. We're sorry to hear you order hasn't arrived however, parcels that go missing whilst in transit are out of control as we do not physically deliver the parcels ourselves and rely on a third-party courier company to do this (Royal Mail). You have been in touch with our customer service team who have responded to you within a timely manner advising to allow up to 10 working days at most, as they can sometimes turn up a little later than usual. If it doesn't turn up, we can then send out a free replacement and pursue your initial order with Royal Mail.
We also noticed you've ordered with us several times before and had no issues, so would appreciate if you could also leave us reviews for your previous orders too. Many Thanks :)

Valorada con 1 estrellas sobre 5

Update regarding my previous post

Update regarding my previous post, just to re-enforce my suggestion never to use this company.
On posting my first Trustpilot entry, the company denied I had been a customer of theirs however after forwarding proof of my purchase, my post was allowed to be published.

They then agreed for me to return the faulty diffuser. This was done well before Christmas however, many emails later, I had a response from Car Cologne at the beginning of this week apologising for they delay but they were waiting for new stock. This would indicate that the diffuser I returned was in fact faulty.
Yesterday, I recieved a parcel from Cat Cologne and on opening it found that it is the original faulty diffuser I retirement to them as it had a small mark on the base that I put on it for just this reason.

Low and behold, after testing this, it is still faulty and the company have merely kept the faulty goods and then returned them to me.

This is the level of company your dealing with, if your lucky to get a diffuser that works, then I'm sure customers will be happy however, for those of is who have any issues are fighting an up hill battle to get any sense from Car Cologne customer services.

They lie, by saying they are waiting for new stock when they are just delaying dealing with my issues.

They lie, they are sending a replacement when they don't and end up reporting the original faulty item, so faulty.

As previously stated, there are many other companies that do similar or better car Diffusers so I would seriously consider using them before using Car Cologne.

26 de enero de 2024
Opinión espontánea
Logotipo de Car Cologne

Respuesta de Car Cologne

Mr Kelly,

We're sorry to hear of your recent experience with us. Upon liaising with the team, we can confirm you were called and spoken to and we arranged to inspect 1 out of the 2 diffusers you ordered as it was faulty. We received it back, and replaced the top section of the diffuser as this is where our technicians established where the fault was. This was also tested prior to re-sending you the diffuser - with parts taken from brand new stock which arrived this week from our manufacturers. We wouldn't provide a returns label, spend time diagnosing the fault, replace the parts, pay for postage to return the product to you all to send back the exact same diffuser - it would be illogical.

With regards to your previous Trustpilot review, yes we did request information from you purely because 'W KELLY' doesn't exist on our systems as the order has been placed using a name beginning with B.

We don't always get things right however, to say that we haven't tried to assist you to resolve this matter would be unfair to state. We have been liaising with you via email and telephone to help resolve the issue at hand and are still happy to assist you. Feel free to call us on the mobile number our team contacted you on.
Kind regards,
CC Team

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