Paul was an absolute star, he explained why we was having problems and how the new authenticator system worked. He worked out a solution to our problem, and stayed with us step by step to chec... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Paul was an absolute star, he explained why we was having problems and how the new authenticator system worked. He worked out a solution to our problem, and stayed with us step by step to chec... Ver más
La empresa ha respondido
Excellent service once again, I have been with Card Saver for a number of years now and this last interaction (renewing my contract) has again shown why I have stayed with them. The sales staff are... Ver más
La empresa ha respondido
Jamie has strong process knowledge and has been very supportive throughout. From the very beginning, he took ownership of my application and consistently helped me whenever I had doubts. He not only s... Ver más
La empresa ha respondido
The team at card saver has been able to reassess our requirements and get a good price on terminal rental and processing fees. I guess this makes us feel like valued clients as we were nearing ren... Ver más
La empresa ha respondido
Poolfoot Farm, Butts Road, FY5 4HX, Blackpool, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 50% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
On receiving contact from a representative from card saver , regarding an issue with our terminal . The problem was resolved quickly and a replacement sent by courier the following day.
The customer team gave us excellent service and made numerous follow up calls to ensure all that was promised was delivered.
We needed help with the new PAX terminal installation, Paul from customer services made it easy to set up and use. It’s fine at the present.
Many thanks.
I've always received a good service from the team.
I was today helped by Paul, who ensured i had the correct information. Rang me back later on to check that my issue had been sorted.
Thank You Paul for your assistance.
Had an Ecommerce query today with regards to refunding a customer securely. Paul was very helpful and talked me through the process.
Always helpful and can usually resolve queries in one call
Thanks
Tech support at Card saver have always been helpful.
Paul was able to talk me through our problem and go it sorted for me.
Thanks Paul for you help.
T.A.Timms
The online help service was fantastic, asked questions with multiple choice answers. Each step linked clearly to the correct troubleshooting guide
VERY GOOD AT EXPLAING WHAT TO DO AND VERY HELPFULL
Paul was very friendly and helpful and made sure I could ring back if issues were not resolved, which they were
I was helped by Paul today, he was very polite and quickly helped with the refund code/password that I required.
swift & easily, couldn't of asked for anything more.
Resolved issue of payment not going through with good advice and patient methodical investigation. Avoided potential awkward conversation with customer
Great customer service and very helpful on the phone.
The chap .... Paul I think .... was very helpful and moving forward I just hope the glitch dosen't happen again.
Paul was fantastic at helping me resolve an issue with my card terminal.
A follow on call was received on the day as well as the following day to make sure there were no other issues.
AVOID
Sold a contract with Trust Payments which was not suitable for my small business. After signing, minimum charges were applied which made them more expensive than my current provider. Worse of all was a £500 Mastercard fee. I was assured and have in writing that it was a one off payment which turned out to be a annual payment. I also get a PCI compliance charge but no info on how to comply.
Please please avoid.
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.