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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had a very good experience. quality of the product was excellent. well packaged, ensuring no damage. Would recommend to anyone looking for these types of products.

Valorada con 5 estrellas sobre 5

This is an expensive item granted, BUT it is exceptionally well designed. Someone or some team put dedicated time and careful thought and well laid plans into this package. Or maybe they're just geniu... Ver más

Valorada con 3 estrellas sobre 5

Ordered the automatic door opener wireless conversion kit for a door opener that I had installed. Well it turned out by the time I received the kit the door opener (From a different company) was no l... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Purchased a product online and mad an error with the zip code. The item was delivered to the wrong address and returned. No follow investigation even though they had my email and phone #.. It wasn't u... Ver más

Información sobre la empresa

  1. Proveedor de equipos de asistencia para la movilidad
  2. Farmacia

Información proporcionada por diversas fuentes externas

Our value is our knowledge. While our products are available across the web, hands on advice, knowledge and personal assistance are not. Our real success comes from helping people attain the lifestyle they aspire to. Focusing on people first assures us success in business, at home, and in our community.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

118 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(118)

1 opinión en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Good product

Good product and service. Order arrived in excellent condition. There was one piece of the order missing but they are taking care of that.

12 de febrero de 2016
Opinión espontánea
Valorada con 3 estrellas sobre 5

shipping

shipping is slow even after paying the additional charge wish they could give more info so you could track order

11 de febrero de 2016
Opinión espontánea
Logotipo de CareProdx.com

Respuesta de CareProdx.com

Brantley. Our system automatically sends tracking updates, but as we know not all email gets through. Plus Idaho to Alabama is a long way. We will be updating our product pages to help give better shipping times information.

Valorada con 3 estrellas sobre 5

Delayed shipping

Ordered 11/19, was told order would go to manufacturer the next day. Product didn't ship until after Thanksgiving, arriving 12/4. Needless to say, disappointed in timeliness after specifically inquiring - as well as having to make alternate showering arrangement in the interim. The product is good and works as represented.

10 de febrero de 2016
Opinión espontánea
Logotipo de CareProdx.com

Respuesta de CareProdx.com

Couldn't agree with you more June. The Ocean Chairs are slow to ship, and then with the holiday it seemed to take forever. We will be updating all our product pages with better information on when to expect shipments.

Valorada con 3 estrellas sobre 5

Not very sturdy

Loved that I could get the chair thru the small bathroom door. I found there was really no way to lock the arm rests in place. If the person in the chair tries to move in the chair, they are likely to pull the arm rests off. The seat really does not lock in place, makes me nervous.
My husband is blind, can't walk without aids and has spinal stenosis. The seat of the chair is really not high enough as he is 6'3" and does not have enough strength to lever himself out of the chair so I add cushions and put them in a large water proof bag.
I will say that having something that goes thru the door is good.

10 de febrero de 2016
Opinión espontánea
Valorada con 2 estrellas sobre 5

Poor assistance.

Sent wrong parts for our application and got the run around trying to order the needed pieces.

10 de febrero de 2016
Opinión espontánea
Logotipo de CareProdx.com

Respuesta de CareProdx.com

Paul. I understand that we sent the parts per the original order but modifications needed to be made at your location. We will continue to work with you on helping fix the problem. I do want to point out, however, that the order was correctly shipped. With complex orders like handicap door openers, these types of installation issues can occur. Having just received photos of your install problems yesterday, we believe that the "getting the run around" statement is unfair.

Valorada con 5 estrellas sobre 5

GREAT SERVICE

Customer service took care of a little problem almost before we hung up. Order arrived before time. GREAT PRODX.

10 de febrero de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service.

Original purchase request was discontinued. Recommendations were made for alternative products by service reps. Product was selected and promptly shipped. Very happy!

9 de febrero de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thanks CareProdx

I recently ordered a shower/commode chair.
Product was great, delivered promptly, well packaged and easy to assemble.

1 de febrero de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Tilt shower chair w/20" seat.

This is an expensive item granted, BUT it is exceptionally well designed. Someone or some team put dedicated time and careful thought and well laid plans into this package. Or maybe they're just genius class at what they do : ) Both? : ) : )

29 de enero de 2016
Opinión espontánea
Valorada con 3 estrellas sobre 5

Tilt shower chair.

This is a good shower chair. The headrest does not work for my daughter and a phone call to get another part was not returned.

512/771-5800

28 de enero de 2016
Opinión espontánea
Valorada con 2 estrellas sobre 5

Patrick Gilroy

We ordered you product with the plum colored seat or backrest. We received gray. We were disappointed to receive the wrong color. Otherwise our experience was good.

28 de enero de 2016
Opinión espontánea
Logotipo de CareProdx.com

Respuesta de CareProdx.com

Patrick, we will send you the plum colored backrest. The seat was ordered in gray and does not come in plum. Apologies for the backrest mistake.

Valorada con 1 estrellas sobre 5

Shipping and Customer Service

The customer service representative who contacted me was rude, abrupt, and not helpful. When I called back to request he send me a receipt for an additional charge he had made to my credit card he explained in a very condescending and rude manner as to how to check my junk folder for missed emails. Additionally, I think that your shipping costs to Alaska are outrageous. I have placed many orders over the last few months for walkers, wheelchairs, and other assorted items and NEVER have I paid over 150 dollars per item.
If I had found a different option to purchase the product that I needed, I would have cancelled my order immediately. I do not plan on shopping with you in the future.

28 de enero de 2016
Opinión espontánea
Logotipo de CareProdx.com

Respuesta de CareProdx.com

Donna. On the shipping, unfortunately those chairs ship assembled and the box is quite large. They ship freight, not standard UPS or FedEx. The actual freight bill to Alaska was $180. As owner of CareProdx, we take complaints of rudeness quite seriously. I have gone back and listened to the phone calls and honestly could not identify any rude behavior by our customer service rep. Please accept our apology for any confusion and miscommunication.

Valorada con 4 estrellas sobre 5

Great product

Great products and customer service. Do wish the orders would ship faster.

28 de enero de 2016
Opinión espontánea

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