CarGem are the WORST sales company I have ever dealt with. Got the vehicle sold and out the door fast enough, within days multiple issues pop up (bonnet sensor broken, gearbox/clutch problems, t... Ver más
La empresa ha respondido
CARGEM
La valoración de esta empresa no está disponible debido a un incumplimiento de nuestras directrices.
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Diren was amazing really good at his job he done me a really good deal on warranty and williams racing this guy really knows his stuff im.so happy im fully protected- p.s if you want a really good dea... Ver más
La empresa ha respondido
Big woman thing! Sadaan was Clear and transparent easy to talk to. He made the transaction felt at ease. Additional he listened and was considerate to my mitigation and made me saved money. Yaudman se... Ver más
La empresa ha respondido
Contacted Diren and Dan, Both very polite and professional. We were served by Diren, and he helped us to make our own choices with the purchase. There was no ‘pushy sales tactics’, all the staff were... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At Cargem we don't just sell cars, we endeavour to provide you the best level of service around the sale of all our cars that will help you to find and buy the right car for the best deal. We will do everything possible to get you driving your perfect car and arrange anything you need to get you on the road with a smile. The Cargem team specialise in the sale of most brands, high quality used cars that meet our strict quality and aesthetic requirements. We are proud to offer you a first class customer service with competitive internet based pricing. We realise that buying a car can be a daunting experience and we are a well-established used car dealer with a great reputation. We will offer excellent advice and have a wealth of experience on used cars and their maintenance. Our friendly staff will go that extra mile to guarantee that you receive the service that you need. We stock an extensive range of quality vehicles. In order to offer cars to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
Información de contacto
Manor Way, RM13 8RH, Rainham, Reino Unido
- 02083641655
- sales@cargem.co.uk
- cargem.co.uk
Incumplimiento de directrices
Respuesta de CARGEM
Dear Customer,
Thank you for your positive feedback. We’re delighted to hear that Diren provided you with excellent service. We’ll be sure to pass on your kind words to him.
We look forward to welcoming you again soon.
Thank You.
CARGEM
Diren was amazing gv19
19 de agosto de 2026
Opinión espontánea
Respuesta de CARGEM
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear that Diren provided you with amazing service. We’ll be sure to pass on your kind words to him.
We look forward to welcoming you again soon.
Thank You.
CARGEM
I have replied to Cargems response…
I have replied to Cargems response regarding their offer to remedy the situation fully.
I will keep this forum posted on the outcome.
To note Cargem did pay me for the value of the vehicle however I lost nearly £1000 due to admin charges, car care plan and a battery I had to buy within two weeks of having the car, which cost £299.
Again I have evidence to support this and the admission of Cargems after sales person.
2 de julio de 2026
Opinión espontánea
Respuesta de CARGEM
Dear Customer,
We are currently reviewing this case with you and will provide a further update as soon as possible.
In the meantime, please email our Customer Services Team at cs@cargem.co.uk
Thank you for your patience and understanding.
Thank You.
CARGEM
Diren was excellent av20
16 de agosto de 2026
Opinión espontánea
Respuesta de CARGEM
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear that Diren provided you with excellent service. We’ll be sure to pass on your kind words to him.
We look forward to welcoming you again soon.
Thank You.
CARGEM
Excellent service very happy witb Diren…
Excellent service very happy with Diren wr22
15 de agosto de 2026
Opinión espontánea
Respuesta de CARGEM
Dear Customer,
Thank you so much for your wonderful feedback. We’re delighted to hear that you were very happy with the excellent service provided by Diren. We’ll be sure to share your kind words with him.
We look forward to welcoming you again soon.
Thank You.
CARGEM
Diren was amazing ye18
15 de agosto de 2026
Opinión espontánea
Respuesta de CARGEM
Dear Customer,
Thank you so much for your kind words. We’re delighted to hear that Diren was amazing and provided you with such a great experience. We truly appreciate your feedback and look forward to welcoming you again soon.
Thank You.
CARGEM
Siren was amazing ej21
12 de agosto de 2026
Opinión espontánea
Respuesta de CARGEM
Dear Customer,
Thank you for your kind words. We’re delighted to hear that Diren provided you with such an amazing experience. We’ll be sure to pass your lovely feedback on to Diren.
Thank You.
CARGEM
Diren was excellent amazing service o…
Diren was excellent amazing service o didn't buy a car for 1 year travelled 11 different dealerships I met diren and bought my dream car wd68
9 de agosto de 2026
Opinión espontánea
Respuesta de CARGEM
Dear Customer,
Thank you so much for taking the time to share your fantastic experience with us. We’re delighted to hear that after visiting 11 different dealerships over the past year you finally found your dream car with us.
It’s wonderful to know that Diren provided you with excellent service and made such a positive impression throughout your journey. We’ll be sure to pass on your kind words to him.
Congratulations on your dream car and we wish you many happy and enjoyable miles ahead. Thank you for choosing us.
Thank You,
CARGEM
Diren was amazing fy20
8 de agosto de 2026
Opinión espontánea
Respuesta de CARGEM
Dear Customer,
Thank you so much for your wonderful feedback We’re delighted to hear that Diren provided you with an amazing experience. We’ll be sure to share your kind words with him.
Thank you for choosing us and we hope you enjoy your new car.
CARGEM
Diren was excellent ld15 thank you for…
Diren was excellent ld15 thank you for your servicd
4 de agosto de 2026
Opinión espontánea
Respuesta de CARGEM
Dear Customer,
Thank you for your wonderful feedback. We're so pleased to hear that Diren provided you with excellent service. We'll be sure to pass along your kind words they'll mean a lot to him. We truly appreciate your support.
Thank You,
CARGEM
Care about the sale only
Initially was great, obviously, they wanted the car sold. After being told the car would be ready in a few days I paid the deposit. End of the week happens, vehicle needs a part they’re waiting on. Another week goes by and I’m assured they’re still waiting on a part, I give it another week and request my deposit back as I’m told it’s still not ready.
Was told my deposit was non refundable to which I know I would’ve got it back due to them not fulfilling the contract. However, I decided to let another member of staff take over and the sale went through.
Day of the pick up. I go to leave and I find the sound isn’t coming out of the stereo so I spoke to a manager and was advised I’d have the car picked up and dealt with on Monday. The next day (Sunday) upon starting the vehicle my dashboard is lighting up with fca, blind spot issues. It’s now Tuesday, i spoke to Jas yesterday who told me he’d sent an urgent email asking cs to call me. I’m still waiting. I phoned and emailed today with no luck. I’ll be turning up to the office today to reject the vehicle.
I should’ve gone with my gut about the car initially and went ahead with getting my deposit back.
They make it sound great and that they’ll look after you but as all sales places all they care about is the sale. After that you’re on your own, literally. Can’t believe I trusted these people over my gut. Won’t be making the same mistake again.
1 de agosto de 2026
Opinión espontánea
Respuesta de CARGEM
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. Please contact us directly so we can look into this matter urgently and work to resolve it as quickly as possible.
Thank you,
CARGEM
Mr Diren took very good car of us EN6A
2 de agosto de 2026
Opinión espontánea
Respuesta de CARGEM
Dear Customer,
Thank you for taking the time to share your kind feedback. We are delighted to hear that Mr. Diren took such good care of you. We will be sure to pass on your compliments to him, as we know he will truly appreciate your kind words.
Thank you for choosing us. We look forward to welcoming you back again soon.
Thank You,
CARGEM
Diren was excellent kn19
1 de agosto de 2026
Opinión espontánea
Respuesta de CARGEM
Dear Customer,
Thank you for your kind feedback. We're delighted to hear that Diren was excellent and that you had a positive experience. We truly appreciate you taking the time to share your comments and we'll be sure to pass your compliments on to Diren.
We look forward to welcoming you again soon.
Thank You,
CARGEM
Diren was excellent yt70
1 de agosto de 2026
Opinión espontánea
Respuesta de CARGEM
Dear Customer,
Thank you so much for your wonderful feedback, We're thrilled to hear that Diren provided you with such an excellent experience. We'll be sure to share your kind words with them they'll be delighted to hear them.
We truly appreciate your support and look forward to welcoming you back again soon.
Thank You,
CARGEM
"Misleading, time-wasting, unprofessional."
Extremely disappointing and unprofessional experience. I called ahead about a specific car, confirmed its condition multiple times, and made a near three-hour journey based on those assurances. Shortly after, another staff member tried to push a different vehicle on me. I was reassured again the original car was available, so I reserved it and arranged travel. Later, I was told the alloy wheels were a problem and that pictures would be sent in 15 minutes. After waiting nearly four hours, the images that arrived were not even of the car I reserved. As someone familiar with the model, it was obvious. When I questioned it, the response was dismissive. The next morning, I was told the car had been sold. Which raised a serious question about whether it was ever actually available. Promises weren't kept, information conflicted, and my time and money were wasted. I want to note that Julia and a couple of female staff were polite and tried to help, but it didn't make up for the overall experience. I don't often leave negative reviews, but I think others should be aware of how this was handled. (RYAN) should not work in car sales , if you get him AVOID at all costs !!!!!!
31 de julio de 2026
Opinión espontánea
Respuesta de CARGEM
Dear Customer,
Thank you for taking the time to share your feedback. We are genuinely sorry to read about your experience and understand how frustrating this must have been.
We have looked into the details provided but unfortunately, we have been unable to locate any record matching your experience on our system. We take comments like yours very seriously and would like the opportunity to investigate this further.
If you could please contact us directly with your full name, the vehicle registration and the date of your enquiry or visit, we will be happy to review the matter thoroughly and address any concerns you may have.
We appreciate your feedback and hope to have the opportunity to resolve this with you.
Thank You,
CARGEM
I had a great experience dealing with…
I had a great experience dealing with open-minded people who, in my view, find pride in assisting their customers. Specifically, Diren really guided me and ensured a smooth closure when I purchased my car WV69.... It is a great car to drive.
11 de julio de 2026
Opinión espontánea
Respuesta de CARGEM
Dear Customer,
Thank you so much for your wonderful review. We’re delighted to hear that you had such a great experience with our team and that Diren was able to guide you through the process and make your car purchase smooth and enjoyable.
We’ll be sure to pass on your kind words to Diren they’ll be thrilled to know their support made such a positive difference.
Congratulations on your new car. We’re so pleased to hear you're enjoying driving it and we wish you many happy and safe miles ahead.
Thank You,
CARGEM
Diren was excellent PF19
31 de julio de 2026
Opinión espontánea
Respuesta de CARGEM
Dear Customer,
Thank you for your kind feedback. We’re excited to hear that Diren was excellent and provided you with such a positive experience.
We’ll be sure to share your lovely comments with Diren who will be pleased to know their efforts were appreciated.
Thank you for choosing Cargem and we look forward to welcoming you again in the near future.
Thank You,
CARGEM
Diren was excellent ao68
30 de julio de 2026
Opinión espontánea
Respuesta de CARGEM
Dear Customer,
Thank you for the 5 Star Recommendation.
Thank You,
CARGEM
Diren was amazing really good at his…
Diren was amazing really good at his job he done me a really good deal on warranty and williams racing this guy really knows his stuff im.so happy im fully protected- p.s if you want a really good deal on warranty tyre and alloy protection paint protection and scratch protection go to Diren he will look after you yj68
29 de julio de 2026
Opinión espontánea
Respuesta de CARGEM
Dear Customer,
Thank you for your fantastic feedback. We’re delighted to hear that Diren looked after you and helped you secure a great deal. We’ll be sure to share your kind words with him.
We hope you enjoy your new car and thank you for choosing us.
Thank You,
CARGEM
Siren was excellent ck70
29 de julio de 2026
Opinión espontánea
Respuesta de CARGEM
Dear Customer,
Thank You for your kind words & 5 Star Recommendation.
CARGEM
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.