CarhoodOpiniones 

327
TrustScore: 2.5 sobre 5

2,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ignorant pig-headed management who won't take accountability for how poorly the business is run. They operate out of public car parks in Eagle Farm which is NOT LEGAL. Acting with complete disregard... Ver más

Valorada con 1 estrellas sobre 5

I inadvertently informed the staff at Tullamarine (Melbourne) depot that I'd be away for two weeks without internet while dropping my car there. They took the advantage and emailed me saying my front... Ver más

Valorada con 4 estrellas sobre 5

Hireing a car from Carhood was a very easy, trouble free experience. They originally had us asigned to a smaller car (Corolla) than we had ordered through a hire site as they hadn't received our orig... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

This is the third time we have used CARHOOD. Each time the system has worked with the occasional hiccups but things appear to be improving. Payment for June rental has just come through in full... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Parking
  2. Tienda de accesorios para automóviles
  3. Agencia de alquiler de automóviles
  4. Agencia de viajes

Información proporcionada por diversas fuentes externas

Australia's #1 Airport Car Sharing Company


Información de contacto

2,6

Malo

TrustScore: 2.5 sobre 5

327 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,6

Todas las opiniones

(327)

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Valorada con 5 estrellas sobre 5

Low price rental

Low price, simple, easy to book and excellent customer service. They will pick up and drop off to airport as you demand. Definitely recommend to everyone, I will use it again. Heaps better than car rental companies.

11 de junio de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

If you've got the time, it's the best choice.

Carhood upfront seemed a little too good to be true. The price point was awesome. The service was great - staff were friendly and helpful. There was no real barriers to the transaction and I love the concept of taking car sharing to rentals.

Only reason it's not 5 stars is the distance to the Melbourne airport from the car park, it would be ace to have that communicated (only 10-15 minutes, though I was on a delayed flight, and felt a bit in the dark about the time frame for arrival).

Would and have recommended this service to a friend in Brisbane already. Will use again.

11 de junio de 2019
Opinión espontánea
Valorada con 3 estrellas sobre 5

unfortunately the car Id booked months…

unfortunately the car Id booked months in advance was changed to one that was very uncomfortable to sleep in.
Hopefully next year when I come down for the Phillip Island Historics youll have something that the seats fold down flat in.
Everything else was fine.

9 de mayo de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

It was the worst ever experience with a…

It was the worst ever experience with a car rental company anywhere in the world. The telephone number provided for airport pickup to go to the rental company was not reachable. I had to wait 2 hrs to be picked up from the airport and that was also only possible after I got in touch with Rentalcars.com from whom I had originally made the booking.

Would never recommend anyone to use Carhood.

9 de mayo de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Totally positive experience.

Every step in dealing with this company was positive.
On-line booking straightforward.
Price was competitive.
Airport to depot transfer went as scheduled.
Administrative procedures were fast.
Vehicle provided was modern and clean.
Only disappointment is that you don't operate in Townsville which is my next destination.

8 de mayo de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

The car itself was fine but customer service is atrocious

The car itself was fine. Sadly we got a parking ticket which we tried to contest. We informed carhood of this when we returned the car and they kept our bond. We sent numerous emails requesting the parking ticket was put into our name so we could contest it but Carhood did not do this. We have also emailed numerous times asking for an update on whether they are going to pay the fine and refund us the difference between the fine amount and the deposit. The fine was issued over a month ago and to date they have not paid it. We are very concerned that this will have an additional cost to us with no responses from Carhood at all. Disgusting communication.

7 de mayo de 2019
Opinión espontánea
Valorada con 2 estrellas sobre 5

I had to spend about $30 on a taxi to…

I had to spend about $30 on a taxi to get to the car, I was not aware of the after hours procedure until a couple of days before collecting the car. I booked a gps which was not in the car which meant I had to pay for roaming data to use google maps.

7 de mayo de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

nice staff

nice staff , easy to receive the car
but the best way, you need to have a counter at the airport, it'll help yours customers easy to contact with you than now

7 de mayo de 2019
Opinión espontánea

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