Premier Carpet & Flooring Online Opiniones 

419
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Tom was more than helpful throughout our purchase. Having found the flooring that we really liked, the company held the order until our new kitchen was at the point where the new flooring could be l... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Initial contact was helpful, polite and quick, there was also no ‘hard sell’ but I was sent a quote which was followed up a few days later with a friendly check to see if I wanted to proceed, again... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

£3000 of carpets arrived with no warning to our house that was being renovated! I repeatedly emailed to say we needed 24 hrs notice to make room and get someone there! The delivery people emailed me 4... Ver más

Valorada con 5 estrellas sobre 5

Honestly, I was sceptical about ordering Amtico from an online retailer - it's a lot of money if it doesn't arrive or if its poor quality, etc, but was very happy with this company. I requested multip... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de suelos de madera y laminados
  2. también en la categoría
  3. Mayorista de alfombras
  4. Tienda de pisos

Escrito por la empresa

Providing you with the high quality flooring brands you love at unbeatable prices. That's what we're all about at Premier Carpet & Flooring Online. Our team has worked within the flooring industry for over 20 years, and within that time we've built a list of enviable supplier contacts, manufacturing high quality carpets, wood, laminate and LVT flooring for the British public. Thanks to the long-standing relationships we have with our suppliers, along with the capacity to purchase our stock in bulk, we are able to provide a multitude of high quality flooring brands direct to home owners online. This enables us to pass great savings onto our customers, all whilst providing excellent customer service within our showroom and online.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

419 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(419)

12 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent Service

Excellent communication and very quick delivery.

6 de febrero de 2023
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Respuesta de Premier Carpet & Flooring Online

Super, thanks for the review!

Valorada con 5 estrellas sobre 5

Amtico

Placed the order over the phone, they had exactly what I wanted for a good price. Secure payment and prompt delivery that arrived when promised.

23 de enero de 2023
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Respuesta de Premier Carpet & Flooring Online

That's great to hear, thank you

Valorada con 5 estrellas sobre 5

Top service and help with buying amtico flooring, stripping and adhesive

Tom was very helpful and easy to talk to. He recommended the High Temp Extra (HT Extra Amtico) adhesive and we managed to get just the right amount of Amtico LVT and the strips too.

Just had the flooring laid down and it’s amazing, really happy!

23 de enero de 2023
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Respuesta de Premier Carpet & Flooring Online

So glad Tom could help and you're so pleased with your new flooring!

Valorada con 5 estrellas sobre 5

Good service and delivery

A very competitive price. I ordered some Amtico LVT on a Wednesday and received it in A1 condition on a pallet the following Tuesday. Would use again.

18 de enero de 2023
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Respuesta de Premier Carpet & Flooring Online

Thanks for such a great review, glad we could help

Valorada con 5 estrellas sobre 5

Great customer service !

the customer service was great from start to finish, I spoke to a chap called David who was very knowledgeable and took the time to speak to me and advise me on what I needed. After comparing a few quotes, Carpet and Flooring won my business from their very competitive price and their great customer service. Once I placed the order another colleague made contact with me, Natalie, who was very helpful on email and made the payment process very simple. Once I placed the order, they kept me up to date with the delivery and made the whole process very smooth.

23 de enero de 2023
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Respuesta de Premier Carpet & Flooring Online

Thanks for taking the time to leave us such a great review, it means a lot to the team here :)

Valorada con 1 estrellas sobre 5

Shocking Customer Service in breach of consumer rights

The wrong size product was sold to us, despite three verbal confirmations of the correct size. The company would not take the product back despite our consumer rights being that we can request a refund if the product is not correct within 14 days as this was an online purchase and not seen in person at the point of purchase.

28 de octubre de 2022
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Respuesta de Premier Carpet & Flooring Online

We are sorry to hear of your disappointment. However, we have looked over your case and can see that the size you received is the size that was detailed in both your order confirmation and your quotation in the payment link prior to you placing the order online. As this product is a bespoke made to order product, we are unfortunately unable to accept returns unless there is a fault with the product or your order details are different to the product you received. This is why we clearly state in capital letters within our order confirmations to check that we have the right order details for you, which is especially important if a product is made to order. As a gesture of good will we did offer to reorder your tiles in the different size at a heavily reduced price and sort a free redelivery, but unfortunately there is nothing more we can offer in this instance due to your order details matching the product that was sent to you.

Valorada con 5 estrellas sobre 5

I placed the order just before Xmas

I placed the order just before Xmas , asking for delivery on 3rd January, the delivery was made as promised on 3rd January with an advanced call to make sure I was still Ok to accept the delivery , all very efficient . This was my second order with the company and both experiences have been very positive

3 de enero de 2023
Valorada con 5 estrellas sobre 5

Staffs are friendly and experienced

Staffs are friendly and experienced. I ordered PARADOR flooring and ship back to my country. It took some time for both parties to determine the required shipping license, code, etc. I am not sure if importing flooring on your own is worth the trouble. If you live in Europe or England, I highly recommend this company! Overall I am happy with my purchase.

12 de octubre de 2022
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Respuesta de Premier Carpet & Flooring Online

That's great to hear, thank you!

Valorada con 1 estrellas sobre 5

Appalling customer care

Appalling customer care. Delivered my order to the wrong address 120 miles from the intended destination. Would do nothing to ensure safe and free redelivery. Left me paying to have it sent to the intended destination. I’m a business. They didn’t care. This was my third order. It’s definitely my last.

17 de noviembre de 2022
Opinión espontánea
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Respuesta de Premier Carpet & Flooring Online

Sorry to hear this. Our team did try to promptly resolve this and sort the redelivery of the goods to the correct address with you. Instead of redelivery you insisted on an entire new order being sent out and there was a refusal to communicate with us to get the redelivery sorted.

Valorada con 5 estrellas sobre 5

Excellent

Great price, efficient service.

29 de noviembre de 2022
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Respuesta de Premier Carpet & Flooring Online

Thanks for taking the time to review us!

Valorada con 5 estrellas sobre 5

Managed to track down 40 boxes of Kahrs…

Managed to track down 40 boxes of Kahrs flooring we needed, at the best price on the internet. Tom kept us informed on the status of our order, overall great service.

21 de noviembre de 2022
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Respuesta de Premier Carpet & Flooring Online

So glad we were able to help and thank you for your great review!

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