I dont usually reciew companies but ive received absolutely awful service from the Carsa Bolton Branch. I bought a car in May and since then, had a load of problems with contact and getting things sor... Ver más
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Consulta las opiniones de los clientes
Searching on AutoTrader pointed me towards a listing on Carsa. The vehicle was in Birmingham at the time but they quickly had it transferred for free to their Bolton branch for my test drives. Without... Ver más
La empresa ha respondido
Hundai santa FE is very nice family car. I am enjoying driving its no problem in car all functions work properly no complain thanks for carsa I am lucky I choose carsa motors in bolton thanks again..... Ver más
La empresa ha respondido
Easy booking system. Jonathan was a great guide and salesman. He helped with all my queries and did all the checks I asked for. He even accompanied me on the test drive, as I am not familiar with... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Escrito por la empresa
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Información de contacto
Morris Street, BL2 2BL, Bolton, England, Reino Unido
- 02046402203
Summer price drops
3,9
Muy bueno
71 opiniones
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Easy peasy
Searching on AutoTrader pointed me towards a listing on Carsa. The vehicle was in Birmingham at the time but they quickly had it transferred for free to their Bolton branch for my test drives. Without prompting, their sales rep Ilyas pointed out a cosmetic defect to the car. He talked me through all the add-on services Carsa could provide. I felt he explained everything adequately and he didn't put me under any pressure. Everything from start to finish was smooth and professional.
13 de julio de 2026
Opinión espontánea
Respuesta de Carsa - Bolton
Dear RJ,
We are delighted to hear that you had such a smooth and professional experience with us. It's wonderful to know that the vehicle transfer was efficient and that our sales representative provided excellent service, including pointing out cosmetic details and explaining add-on services without pressure. Thank you for your kind words!
Best Regards,
The Carsa Team
Excellent service purchasing my Audi…
Excellent service purchasing my Audi Q5. Hamzah helped me and I couldn’t recommended him enough. I would use Carsa Bolton again.
19 de agosto de 2026
Respuesta de Carsa - Bolton
Dear Lindsey,
Thank you for taking the time to share your experience. We're delighted to hear that you received excellent service during your purchase and that our team member was so helpful. We truly appreciate your recommendation and look forward to assisting you again.
Best Regards,
The Carsa Team
Above and beyond customer service
Ilyas went above and beyond, even working on his day off, to ensure that I walked away with my perfect car. He took his time to show me what was available within my budget, allowed me to test drive various cars, and then found the right deal for me.
17 de agosto de 2026
Opinión espontánea
Respuesta de Carsa - Bolton
Dear Natalia,
Thank you for taking the time to share your experience. We're delighted to hear that our team member went above and beyond, even on their day off, to help you find the perfect car within your budget. We appreciate your kind words about the excellent service you received.
Best Regards,
The Carsa Team
Do not trust this company
Do not trust this company. They will not refund your £39 fee to view a vehicle . I have been waiting 5 weeks and despite several calls I still haven’t received my £39 reservation fee from Carsa Bolton.it appears to be a scam as they asked for debit card rather than credit card saying it would be quicker to refund. Do not trust this company .After contacting customer care I have now received my refund although I should not have had to go through this to obtain the automatic refund . Also the car I viewed had what I can only describe as bleach marks over the front passenger seat which was not advertised, I would not have expected this on a car only 12 months old and costing well over £20,000.i have given the company an extra star for my experience with customer service
15 de julio de 2026
Opinión espontánea
Respuesta de Carsa - Bolton
Dear Clifford,
Thank you for choosing Carsa and for taking the time to share your experience. We’re sorry to hear that you have been waiting for your £39 reservation fee to be refunded and that you have had difficulty obtaining an update.
We appreciate how frustrating it must be to have chased this several times without receiving the resolution you expected. Please contact our Customer Care team directly at customercare@carsa.co.uk, quoting your details and reference if available, so the team can review the refund with you.
We will also look into the concerns you have raised internally, including the refund process and communication surrounding it.
Thank you again for being a Carsa customer and for bringing this to our attention.
Best Regards,
The Carsa Team
Serious lack of communication as car…
Serious lack of communication as car had not even arrived at the location on the agreed test drive appointment and i was not contacted and informed on time. Staff were very uninterested and lacked communication between themselves being three of them. Important parts were missing from vehicle that were not even mentioned and found out after bringing car home. Very very slow transaction at their branch wasted so much of our time. Told us car was ready to be driven away but as we got there their 2 others cars were blocking and they could not even find the keys so wasted another 10minutes whilst my 1 hour temporary car insurance had started. One in particular Rude staff member. Been to several car dealerships and this is my first time i have come across such staff who appeared interested and clueless most of the time.
14 de agosto de 2026
Respuesta de Carsa - Bolton
Dear Customer,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re sorry to hear that your experience was so disappointing, particularly around the communication regarding your test drive and the delays you experienced at the branch.
We appreciate how frustrating it must have been to travel for an arranged appointment only to find the vehicle had not arrived, and then experience further delays when collecting the car. We’re also sorry to hear that you felt the communication between the team was lacking and that you encountered issues with missing items and the vehicle handover.
We will look into the concerns you have raised internally, including the appointment arrangements, communication, vehicle preparation and handover process, as well as the customer service you received from the branch team.
Thank you again for being a Carsa customer and for bringing this to our attention. We’re sorry that your experience did not reflect the standard of service we aim to provide.
Best Regards,
The Carsa Team
The staff both salesperson and general…
The staff both salesperson and general manager were very good to deal with and most of all the car was excellent
15 de agosto de 2026
Opinión espontánea
Respuesta de Carsa - Bolton
Dear Alwyn,
Thank you for taking the time to share your experience. We're delighted to hear that our team provided excellent service and that you are pleased with your car. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Hamzah was very helpful today and we…
Hamzah was very helpful today and we are happy customers
14 de agosto de 2026
Respuesta de Carsa - Bolton
Dear Nicky,
Thank you for taking the time to share your experience. We're delighted to hear that you received such helpful service and that you are happy customers. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
All good
All good, but the warranty package is pretty expensive. Good services anyway.
14 de agosto de 2026
Respuesta de Carsa - Bolton
Dear Chak,
We're glad you enjoyed our services! We appreciate your feedback regarding the warranty package pricing.
Best Regards,
The Carsa Team
Staff were great helpful friendly…
Staff were great helpful friendly understanding car wasn’t charged but paid towards charging
13 de agosto de 2026
Respuesta de Carsa - Bolton
Dear Colin,
We're happy to hear our staff were helpful! We appreciate your understanding regarding the charging.
Best Regards,
The Carsa Team
Ibby was a 5 star salesman
Ibby was a 5 star salesman. Highly recommended. Excellent.
12 de agosto de 2026
Respuesta de Carsa - Bolton
Dear Danielle,
We are so pleased to hear about your excellent experience with our team. Thank you for your kind words and high recommendation; we truly appreciate your positive feedback.
Best Regards,
The Carsa Team
Illy was really helpful
Illy was really helpful and patient, despite my technical issues sorting out car insurance. He quickly resolved a minor issue with the bonnet sensor and provided so.e missing items from the boot. Nothing seemed much trouble. Thanks again.
10 de agosto de 2026
Opinión espontánea
Respuesta de Carsa - Bolton
Dear Stephen,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was so helpful and patient, especially with the technical issues you faced. It's great to know that the minor issue was quickly resolved and that missing items were provided without any trouble.
Best Regards,
The Carsa Team
Easy and fast process
10 de agosto de 2026
Respuesta de Carsa - Bolton
Dear Viola,
We're so happy to hear that you found our process to be both easy and fast. We truly appreciate your positive feedback.
Best Regards,
The Carsa Team
The service at Carsa Bolton was…
The service at Carsa Bolton was amazing. Everything about the car was explained in detail and I tested the car to my satisfaction. All my questions were answered properly. Louis, who attended to me was really helpful.
9 de agosto de 2026
Opinión espontánea
Respuesta de Carsa - Bolton
Dear Afeez,
Thank you for taking the time to share your experience. We're delighted to hear that the service at our Bolton branch was amazing and that everything about the car was explained in detail. It's great to know that all your questions were answered properly and that our team member was really helpful.
Best Regards,
The Carsa Team
Ibby was great
Ibby was great. He explained everything clearly, put us under no pressure and left us to discuss things like the warranty. Would definitely recommend carsa and Ibby. Thank you guys
5 de agosto de 2026
Opinión espontánea
Respuesta de Carsa - Bolton
Dear Sarah,
Thank you for taking the time to share your experience. We're delighted to hear that our team member explained everything clearly and ensured you felt no pressure, allowing you to discuss things comfortably. We truly appreciate your recommendation.
Best Regards,
The Carsa Team
Great service by Ibby
Great service by Ibby, would highly recommend
5 de agosto de 2026
Opinión espontánea
Respuesta de Carsa - Bolton
Dear Soffia,
Thank you for taking the time to share your experience. We're delighted to hear that you received great service and would highly recommend us.
Best Regards,
The Carsa Team
Ilyas was really helpful and sorted…
Ilyas was really helpful and sorted everything for me
4 de agosto de 2026
Opinión espontánea
Respuesta de Carsa - Bolton
Dear Customer,
We're delighted to hear that our team member was so helpful and managed everything for you. We truly appreciate your positive feedback.
Best Regards,
The Carsa Team
The staff were all extremely helpful…
The staff were all extremely helpful throughout especially Ibby ;0)
3 de agosto de 2026
Opinión espontánea
Respuesta de Carsa - Bolton
Dear Dave,
We're so glad you found our team extremely helpful throughout your experience. We appreciate your positive feedback!
Best Regards,
The Carsa Team
Ibby assisted me with the purchase of a…
Ibby assisted me with the purchase of a Q8 Etron. Great service, attentive and smooth transaction.
2 de agosto de 2026
Opinión espontánea
Respuesta de Carsa - Bolton
Dear Paul,
Thank you for taking the time to share your experience. We're delighted to hear that our team member provided great service, was attentive, and made your purchase a smooth transaction. Your positive feedback is much appreciated.
Best Regards,
The Carsa Team
Hassle free good salesmen / managers…
Hassle free good salesmen / managers and within 3 hours of test driving to completion of the px and driving away with my new car 👍 and a 3 yr platinum cover
1 de agosto de 2026
Opinión espontánea
Respuesta de Carsa - Bolton
Dear Neil,
Thank you for taking the time to share your experience. We're delighted to hear everything went smoothly and that you were able to complete your part exchange and drive away in your new car so quickly. We really appreciate your positive feedback about our sales team and managers.
Best Regards,
The Carsa Team
Normal car buying experiance
31 de julio de 2026
Respuesta de Carsa - Bolton
Dear Krzysztof,
Thank you for taking the time to leave a review. We’re pleased to hear your car buying experience with us met your expectations.
Best Regards,
The Carsa Team
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