Carsha Global Trading Opiniones 

70
TrustScore: 2.5 sobre 5

2,3

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Item was received but with little to no communication during whole process. Honestly thought it was a scam due to receiving no responses from their number/email/whatsapp until the item just appeared i... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I have not received any updates besides one correspondence from this company after I placed my order 2 months ago. They have not shipped out my order and they do not respond to me via email, WhatsApp,... Ver más

Valorada con 4 estrellas sobre 5

They eventually shipped my products, which were delivered to my address 12 days after I placed my order. In the meantime, their customer service is slim to nothing. It really isn't the greatest shoppi... Ver más

Valorada con 1 estrellas sobre 5

I was sent a wrong item. Carsha has no real customer service. I purchased an expensive perfume from Carsha, an MFK grand soir 200ml but I received an MFK gentle fluidity gold 200ml. I contacted them w... Ver más

Información sobre la empresa

  1. Mayorista de productos de belleza

Escrito por la empresa

Carsha is a one-stop beauty wholesale and retail platform. Selling 2000+ branded cosmetics, skincare products and fragrances. Co-operating with 500+ international brands including Aesop, Byredo, Chanel, Clarins, Clinique, Dior, Estee Lauder, Jo Malone, Lancome, La Mer, Tom Ford, Shiseido, YSL and more.


Información de contacto

2,3

Malo

TrustScore: 2.5 sobre 5

70 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,3

Todas las opiniones

(70)

3 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

The WORST

Update after their response:
They stated they issued a return below, but I actually disputed on my credit card, which is how I got my money back. They wouldn't have done anything if I hadn't disputed. So they:

1) Sent me the wrong item (the significantly cheaper item of the line)
2) Sent me FEWER of the wrong item
3) Never responded to support requests (I gave them 3 weeks to respond)
4) After I disputed on Paypal, they said I needed to return it to HK (from US) on my dime to get my money back. They would not cover return shipping.
5) I then disputed to my CC, which got me my money back
6) After looking at the lotions (the wrong item they sent), they're expired. So there's that to rub salt on the wound.

---
The WORST. They sent us the wrong product (and way fewer of it) and then never responded.

Then when disputed, required I return it without a return shipping label. Do not trust!

18 de julio de 2024
Opinión espontánea
Logotipo de Carsha Global Trading

Respuesta de Carsha Global Trading

Hello Yena,

I’m sorry to hear you’re feeling this way. I want to clarify that we shipped the order as placed, but there was a mix-up where we accidentally sent Physiogel Lotion instead of the Cream. While the two products are similar, we understand how this could be frustrating.

We issued a refund for the incorrect item, and you were able to keep the lotions as well. We appreciate your understanding in this matter.

If you have any further concerns, please don’t hesitate to reach out. We’re here to help!

Best regards,
Ella
Carsha Customer Service Team

Valorada con 3 estrellas sobre 5

Still haven't received my order...

I received the first wholesale order a month after placing the order. On July 3rd, I placed a second wholesale order and paid $17,650. Since then, this supplier has not been in touch, and I don't know how to get my money back. Be careful!

Updated on September 23:
I received the first part of my order on September 5 and am currently waiting for the second part of the order. You need to improve your customer service. Thank you for sending my order.

2 de julio de 2024
Opinión espontánea
Logotipo de Carsha Global Trading

Respuesta de Carsha Global Trading

Dear Siarhei,

Thank you for your review. I’m sorry to hear about your concerns. I want to assure you that all of your orders were shipped, and we communicated throughout the process. We appreciate your understanding, as larger wholesale orders can take a bit longer to fulfill due to our competitive pricing and inventory gathering.

We truly value your business and hope to work with you again in the future. If you have any further questions, please don’t hesitate to reach out.

Best regards,
Ella
Carsha Customer Service Team

Valorada con 1 estrellas sobre 5

NO COMMUNICATION FOR OVER A WEEK

NO COMMUNICATION FOR OVER A WEEK. MY ORDER HAS NOT BEEN SENT & NO RESPONSE TO EMAILS OR WHATSAPP MESSAGES!! DO NOT PURCHASE FROM THIS COMPANY.

28 de junio de 2024
Opinión espontánea
Logotipo de Carsha Global Trading

Respuesta de Carsha Global Trading

Dear Tanya,

Thank you for taking time to write us a review.

I apologize for the lack of communication. We use a third-party service for shipping, which sometimes causes tracking codes to be delayed. However, I want to assure you that your order is on the way and has actually been delivered.

If you have any further questions or need assistance, please feel free to reach out. We appreciate your patience.

Best,
Ella
Carsha Customer Service Team

Valorada con 5 estrellas sobre 5

Quick delivery to the US

Thank you for delivering my perfume so quickly!

6 de junio de 2024
Logotipo de Carsha Global Trading

Respuesta de Carsha Global Trading

Dear Amy,

Thank you for your review.

Hope to serve you again.

Best regards,
Ella
Carsha Customer Service Team

Valorada con 4 estrellas sobre 5

Huge room to improve!

They eventually shipped my products, which were delivered to my address 12 days after I placed my order. In the meantime, their customer service is slim to nothing. It really isn't the greatest shopping experience, but I still love the products.

11 de junio de 2024

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