Item was received but with little to no communication during whole process. Honestly thought it was a scam due to receiving no responses from their number/email/whatsapp until the item just appeared i... Ver más
La empresa ha respondido
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Item was received but with little to no communication during whole process. Honestly thought it was a scam due to receiving no responses from their number/email/whatsapp until the item just appeared i... Ver más
La empresa ha respondido
I have not received any updates besides one correspondence from this company after I placed my order 2 months ago. They have not shipped out my order and they do not respond to me via email, WhatsApp,... Ver más
They eventually shipped my products, which were delivered to my address 12 days after I placed my order. In the meantime, their customer service is slim to nothing. It really isn't the greatest shoppi... Ver más
I was sent a wrong item. Carsha has no real customer service. I purchased an expensive perfume from Carsha, an MFK grand soir 200ml but I received an MFK gentle fluidity gold 200ml. I contacted them w... Ver más
Carsha is a one-stop beauty wholesale and retail platform. Selling 2000+ branded cosmetics, skincare products and fragrances. Co-operating with 500+ international brands including Aesop, Byredo, Chanel, Clarins, Clinique, Dior, Estee Lauder, Jo Malone, Lancome, La Mer, Tom Ford, Shiseido, YSL and more.
Room B8, 1/F, Block B, East Sun Industrial Building, 16 Shing Yip St, 852000, Kwun Tong, Hong Kong
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No ha contestado las opiniones negativas
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Update after their response:
They stated they issued a return below, but I actually disputed on my credit card, which is how I got my money back. They wouldn't have done anything if I hadn't disputed. So they:
1) Sent me the wrong item (the significantly cheaper item of the line)
2) Sent me FEWER of the wrong item
3) Never responded to support requests (I gave them 3 weeks to respond)
4) After I disputed on Paypal, they said I needed to return it to HK (from US) on my dime to get my money back. They would not cover return shipping.
5) I then disputed to my CC, which got me my money back
6) After looking at the lotions (the wrong item they sent), they're expired. So there's that to rub salt on the wound.
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The WORST. They sent us the wrong product (and way fewer of it) and then never responded.
Then when disputed, required I return it without a return shipping label. Do not trust!

Respuesta de Carsha Global Trading
I received the first wholesale order a month after placing the order. On July 3rd, I placed a second wholesale order and paid $17,650. Since then, this supplier has not been in touch, and I don't know how to get my money back. Be careful!
Updated on September 23:
I received the first part of my order on September 5 and am currently waiting for the second part of the order. You need to improve your customer service. Thank you for sending my order.

Respuesta de Carsha Global Trading
NO COMMUNICATION FOR OVER A WEEK. MY ORDER HAS NOT BEEN SENT & NO RESPONSE TO EMAILS OR WHATSAPP MESSAGES!! DO NOT PURCHASE FROM THIS COMPANY.

Respuesta de Carsha Global Trading

Respuesta de Carsha Global Trading
Please, try their tax-free shipping, it's really great for small business owners in UAE like me.
They eventually shipped my products, which were delivered to my address 12 days after I placed my order. In the meantime, their customer service is slim to nothing. It really isn't the greatest shopping experience, but I still love the products.
Carsha is a good wholesaler and I already made good profilt from their products.
Their ingredient lists are not too accurate but I can still find some great products.
Huda beauty, urban decay, MAC... all my favorites.
I bought a beauty machine here. It is very useful. I have been using it for about a month and I have seen some results.
I'm a fan of Jill Stuart's skincare & perfumes. They have many selections I can't find elsewhere, which is super exciting!
My skin feels a lot better after trying their products, clap clap for the korean skincare.
They don't know how to pack because every time they waste so many space in the boxes...
Kbeauty products are really affordable here and I think they're genuine too. Happy to find this online store.
Found a Shu Uemura foundation from Japan on their website, really suitable to my oily skin, love it.
Carol responses promptly and is very friendly, she also sent us some extra gifts.
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