Casamatto Opiniones 

Really easy

Quick and easy to order and the product looks good.

Ordered piano style coat hooks. One with 4 hooks, the other with 8 hooks. Both were beach colour but when they arrived the 8 hooks was made with a different wood and poor construction (big gaps, roughly made). The 4 hooks was well made and as advertised. I've gone ahead and ordered another 4 hooks to replace the shoddy 8 hook unit. BUT... Getting a refund has not been smooth, with emails from 2 different people looking for photos of the 8 hook unit before starting the refund process! They advertise you can return items, just make it easy please! In summery, I am happy with half of my order, indeed I ordered another (hopefully identical 4 hook) BUT getting the refund process started has been very difficult and days later I still have not received instructions on how to return.

Please don't use this company as the last person's review is 100% correct they send out something different to that of what you order. Then want to give you 10% or 20% discount because it comes from Asia . then tell you saves sending it back because it's £25 to return..never never again they can keep my money...

The item that was advertised,was not the item that I received. And I have tried to get a full refund, but they keep over 10% refund, for something that is totally unacceptable and there fault.and all I want is my money back. Very poor communication, very slow to respond and item very slow to arrive. If I was you I would not bother dealing with them at all. Not worth the effort.i would not touch them with a barge pole , useless don’t buy anything from them, rubbish

Liked the product price, description and photos as well as information on the product.
I've had a Fitbit for years which has been playing up since Google health took over ownership so thought time to buy a new device.
Buying was quick and simple with free fast delivery expected.
Overall I am satisfied with the whole experience and would buy again when needed.

Ordered a paw patrol lookout tower for our soon same price as the one on smyths for £89.99, photo shows a young child standing next to it - we got the small version that is £39.99 on the smyths website, not only is it terribly created, the characters are totally unlike to the real thing, it falls apart constantly? Has no instructions, broke whilst building it and is honestly the biggest scam piece I have ever purchased!
I will NEVER purchase from this company again and will always stick with what I should have always stuck with.

BUY CHEAP BUY TWICE.

what a waste of a purchase.

Outstanding service they sent it out quickly so thank you i can't wait to get them I have hearing problems so I can't wait to get the so thank you very much

First saw product in the Joe Brown small c catalogue, when I ordered a jumper from them didn’t even realise they did furniture and household accessories. Pictures were great love that sort of stuff. I can’t comment on the project as I haven’t seen and held it yet. I’m really hoping it’s Nice ,time will tell ,the item a lamp was in the sale. Good price but it was a good price I thought to start with so that’s okay.

I wanted to know the dimensions of the item, I sent a message from the website, but still haven't received a response. I decided to go ahead with my order as I wanted it for a ruby wedding gift

Horrible.
I would strongly recommend avoiding this company. They sent me the WRONG item, and then expected me to pay over $50 to return their mistake. I contacted them repeatedly and gave them every opportunity to make it right. They refused.

To be clear: this was not buyer’s remorse, a sizing issue, or a change-of-mind return. They shipped merchandise I did not order and then tried to make me pay more than $50 to send it back.

Their customer service was so unreasonable that I ultimately had to dispute the charge with my credit card company, which refunded me.

Mistakes happen. What matters is how a company handles them. Expecting a customer to pay $50+ to correct the company’s own shipping error is unacceptable. I would never purchase from this company again.

They repeatedly increased their “offers”: “Dear,
We understand that you have declined our previous proposals, and we respect your position.
Before you proceed with an international return—which would require shipping the item back to our designated warehouse at your own expense, with an estimated return cost of €30–€50—we would like to extend one final resolution offer in good faith:
🔸 Final Offer
30% refund issued to your original payment method, and
70% store credit added to your account, with no expiration
No return required
This combined resolution is intended to provide compensation while avoiding the additional costs, delays, and inconvenience associated with an international return.”

Everything went great!

Very smooth purchase experience. Positive product reviews made the decision easy.

Very clear website and high quality product.

Quality Item Exactly What We Were Looking For And Excellent Price!

My elderly parents ordered a £109.99 floor-standing magnifying lamp to help my father read. Casa Matto instead sent an ordinary desk lamp with no magnifier.
They have repeatedly acknowledged in writing that the wrong item was supplied, then later claimed it was the correct item, then offered a replacement, then failed to provide tracking. They have also repeatedly pushed partial refunds/store credit instead of resolving the problem, and even issued an unsolicited £33 partial refund after we had explicitly rejected that option.
They also wanted us to pay to return the incorrect item to China, despite their own published policy stating that incorrect products can be returned at no cost to the customer.
After weeks of correspondence, we still have neither the product ordered nor a full refund.
Based on our experience, I would strongly advise extreme caution before buying from this company.

Easy website to use and found the item very quickly.

I placed my order on 24 August and have had to chase Casa Matto constantly ever since.

The original parcel was never delivered to me. Tracking shows that it was returned to the original depot on 10 September. I contacted Casa Matto again on 15 September and explicitly confirmed on 16 September that I wanted a refund. Had I not checked, I would have been sat here wondering and waiting.

Instead of refunding me, they created and dispatched another order that I had never requested or authorised. They then claimed that the replacement could not be cancelled because it had already been shipped, as though their decision to ignore my refund request and reorder the item was somehow my responsibility. And didn’t offer me an explanation as to what even happened to the order.

After weeks of appalling communication, someone signing their emails as “Sam | Customer Support” has now informed me that Casa Matto will deduct 25% from my refund under their returns policy. A 25% deduction for an order I never received, followed by a replacement I never asked for.

The replies from “Sam” have been generic, repetitive and entirely disconnected from the documented history of the order. Whether “Sam” is an individual employee or simply the name attached to a shared customer-service inbox, I cannot say. What I can say is that nobody appears willing to read the correspondence, accept responsibility or resolve the problem properly.

This is not merely poor customer service. Casa Matto created the problem, ignored my clear instructions and is now attempting to make me pay for its own errors. I will be pursuing the full amount through my bank.

Avoid this company unless you are prepared to spend weeks chasing your order and then fighting to recover your own money.