Great selection of items at equally great prices. Initially ordered jacket which when it arrived was sadly too small. Returned jacket and ordered a larger size. New item received promptly and refund f... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Ordered two different size polo shirts, both arrived quickly & very well packaged & presented. Returned one & the process went through very quickly & no trouble at all. Recommended company & some de... Ver más
Found this little gem of a designer outfit recently when I purchased the perfect water resistant cp company hooded parker, goes right pass my knees when a have it on, although the pop studs at the b... Ver más
First time customer using Casual Basement. Very impressed! Ordered a pair of CP trousers just before 4pm on Friday, received next morning. I buy a lot of clothes from various companies, and I’ve got t... Ver más
Información sobre la empresa
Escrito por la empresa
Discover daily new arrivals from premium designer brands, always on sale and always below retail. Shop standout pieces from Stone Island, C.P. Company, Hugo Boss, Ralph Lauren, Dsquared2, Kenzo, and more at up to 80% off RRP. Enjoy year-round discounts, free delivery on orders over £250, and the flexibility to buy now, pay later with Klarna or Clearpay. As your go-to online designer outlet, we make style more accessible, without the luxury price tag!
Información de contacto
Hertfordshire, Reino Unido
- 01234740507
- support@casualbasement.co.uk
- casualbasement.com
4,6
Excelente
2 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent service quality product and…
Excellent service quality product and value for money pricing
28 de septiembre de 2024
Top class service
Top class service, ordered on Thursday evening and arrived Saturday morning 👌
12 de octubre de 2024
Opinión espontánea
Cp Company
The service and delivery was brilliant and the cp company jacket isn’t to shabby also 😉
29 de septiembre de 2024
Secure delivery most professional
Secure delivery most professional
⭐️⭐️⭐️⭐️🌟
28 de septiembre de 2024
Great value item
Great value item , really lovely and wonderful packaging . Thank you !
24 de septiembre de 2024
Caveat Emptor
Caveat Emptor, careful what you buy here, that's all I'm saying, if you can't trust a seller, can you trust their products.
29 de septiembre de 2024
Opinión espontánea
Respuesta de Casual Basement
Dear Allan Cuthbertson,
Thank you for your review. To provide some clarity for other prospective customers, we'd like to share some important context regarding your experience:
You purchased an item from us almost a year ago and recently requested to return it. As with most retailers, our return policy does not extend to a one-year period, and unfortunately, we were unable to process your return. If this means you cannot trust a retailer based on this, we are a little bemused by this statement.
It's a little disappointing to receive a 1-star review solely based on this, especially when our return policy is clearly outlined, and your original purchase experience was handled promptly and correctly. We feel this review is unwarranted, as it doesn’t accurately reflect the service we provided in fulfilling your order.
We always strive to deliver excellent service within the framework of our policies, and we appreciate your custom.
Always a good experience shopping at…
Always a good experience shopping at casual basement. Ordered a couple of items that I had to return regrettably. I was refunded quickly with no hassle. Nice one CB. No doubt I'll be making more purchases in the future
30 de agosto de 2024
I received an excellent product and I’m…
I received an excellent product and I’m very happy with my jumper
31 de agosto de 2024
Great peice Clarks CP great price great…
Great peice Clarks CP great price great service bob on again
30 de agosto de 2024
Authentic clothing at its best
Authentic clothing at its best. Fast delivery. Got a class deal on stone island I had been looking at for some time and was being priced out of buying it as grudged paying 300+ but casual basement had it in store for under retail so grabbed it real quick. Thanks again
30 de agosto de 2024
Very quick delivery (next day)
Very quick delivery (next day). Great stock and prices. Will use again.
30 de agosto de 2024
Wrong description said light grey with…
Wrong description said light grey with a picture of light grey and gave me a pastel grey Hugo boss hoodie trying to tell me I’m wrong. Couldn’t even resolve it or accept it’s their fault
29 de agosto de 2024
Respuesta de Casual Basement
Dear Haseeb Khan,
Thank you for your feedback. Please note that we list the colours exactly as they are attributed by the brand, and unfortunately, we don’t have control over the names or variations they assign to their products.
As we’ve previously explained numerous times, the colourway of the item you received is correct as per the brand’s attribution listing. In addition to this, the example you provided from another retailer is a different colourway, which is of course why it appears different from the one you purchased.
If you feel the colour naming is unsatisfactory, you may wish to address this directly with the brand. We appreciate your understanding and thank you again for your feedback.
Rapid delivery & the item was packaged…
Rapid delivery & the item was packaged perfectly, will definitely be using this site again, nice one 👌🏻
28 de agosto de 2024
Excellent
The item was well packaged and delivered within the said timeframe. No issues at all.
27 de agosto de 2024
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.