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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great selection of items at equally great prices. Initially ordered jacket which when it arrived was sadly too small. Returned jacket and ordered a larger size. New item received promptly and refund f... Ver más

Valorada con 5 estrellas sobre 5

Ordered two different size polo shirts, both arrived quickly & very well packaged & presented. Returned one & the process went through very quickly & no trouble at all. Recommended company & some de... Ver más

Valorada con 5 estrellas sobre 5

Found this little gem of a designer outfit recently when I purchased the perfect water resistant cp company hooded parker, goes right pass my knees when a have it on, although the pop studs at the b... Ver más

Valorada con 5 estrellas sobre 5

First time customer using Casual Basement. Very impressed! Ordered a pair of CP trousers just before 4pm on Friday, received next morning. I buy a lot of clothes from various companies, and I’ve got t... Ver más

Información sobre la empresa

  1. Tienda de ropa

Escrito por la empresa

Discover daily new arrivals from premium designer brands, always on sale and always below retail. Shop standout pieces from Stone Island, C.P. Company, Hugo Boss, Ralph Lauren, Dsquared2, Kenzo, and more at up to 80% off RRP. Enjoy year-round discounts, free delivery on orders over £250, and the flexibility to buy now, pay later with Klarna or Clearpay. As your go-to online designer outlet, we make style more accessible, without the luxury price tag!


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

First time customer

First time customer. Purchased a Belstaff coat on Boxing Day. I paid for next day delivery, which I didn’t expect, given the Christmas holiday. My coat arrived early on the morning of the 28th! Fantastic service. The coat came really well packaged and presented in a large, gift box. Great price, great coat, great packaging and great service.

I will definitely use this company again.

26 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Recently purchased an expensive cp…

Recently purchased an expensive cp company coat. I was a bit concerned I wasn’t going to get it before Sunday. But they was quick to communicate back through the chat system. I selected Saturday next day delivery and was with me by 10am. 10/10 service and top quality item as shown online

28 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, kept informed of delivery dates etc.
Sadly, my purchase was too large so had to return, unfortunately no other sizes available, return process easy to follow.

24 de noviembre de 2024
Valorada con 1 estrellas sobre 5

It advertises 10% off for new customers…

It advertises 10% off for new customers
I have entered email address but no discount code provided. I have tried to contact the company about this, but they don’t reply!
I have had a reply in response to this, not sure how I reply to that but I entered my email address as asked, it said I would get 10%, not 5% as I had expected. Either way I have not been provided with no discount code at all.

5 de diciembre de 2024
Opinión espontánea
Logotipo de Casual Basement

Respuesta de Casual Basement

Dear Vicky,

Thank you for your feedback. Upon reviewing your account, we can confirm that you successfully used the discount code and benefitted from the introductory reduction. Additionally, we see that you have since placed an order with us.

We’d like to clarify that the current introductory discount is 5%, as the previous 10% offer was a limited-time promotion. To provide even greater value, we’ve also reduced prices across our entire website.

While we appreciate all feedback, we feel that a 1-star review is a little unfair given that the discount was applied and your order has been completed successfully. We value your custom and hope you’ll enjoy your purchase. If there’s anything else we can assist you with, please don’t hesitate to let us know.

Kind regards

Valorada con 5 estrellas sobre 5

First time using Casual basement. Didn't disappoint.

First time using Casual basement.

I was attracted by the wide selection they had that I couldn’t seem to find anywhere else online.

If I’m honest a few of the bad reviews put me off slightly but I’m so glad I decided to go with it.

After accidentally entering my wrong address when I ordered Sunday afternoon, casual basement replied to me within half an hour (on a Sunday out of hours) confirming they had amended my address and that the parcel would be sent 24h tracked the following day.

CP Company jacket just turned up and looks even better than advertised.

Would definitely recommend. Helpful, responsive customer service with prompt delivery and great clothing. 10/10.

26 de noviembre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

been trying to order a xxl jacket for 3…

i have been trying to order a xxl jacket for 3 months very frustrating to say the least i emailed casual basement on many occasions to enquire when its back in stock only to be told next week but guess what next week never comes and still no size xxl advertised showing sold out continously very frustrating to say the least ???

19 de noviembre de 2024
Opinión espontánea
Logotipo de Casual Basement

Respuesta de Casual Basement

Dear Kevin,


Have you seriously just given us a 1 star review because something you want is out of stock?

However, we’d like to clarify that your enquiry about the item was made yesterday, not three months ago as stated in your review. We encourage all our customers to provide honest and constructive feedback, as it helps us improve and serve you better.

Kind regards

Valorada con 5 estrellas sobre 5

First class products and service!

First time customer using Casual Basement. Very impressed! Ordered a pair of CP trousers just before 4pm on Friday, received next morning. I buy a lot of clothes from various companies, and I’ve got to say, the packaging from Casual Basement is first class. Came in a lovely box and trousers properly sealed in CP Company bag! This is an example of how your clothes should arrive. I could name other suppliers who don’t meet this standard when paying money for designer clothes. I will definitely be ordering again and would highly recommend this excellent company! Thanks again.

9 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I’m waiting to return parcel but had no…

I’m waiting to return parcel but had no response from yourself

27 de octubre de 2024
Logotipo de Casual Basement

Respuesta de Casual Basement

Dear Aydan,

Thank you for your feedback. We are sorry to hear you have faced challenges with the returns process.

As a standard, all returns information—including our policy, return instructions, and a downloadable returns form—is available on our website under the “Exchange & Returns” section. Additionally, our team responded to your live chat enquiry, providing this information to ensure clarity and support. Given these efforts, we feel your 1-star review does not fully reflect our commitment to assisting you.

If there’s anything further we can do to support your return, please let us know by sending us an email to the support team. We’re here to help and always appreciate your feedback.

Kind regards

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