Had placed a large order when my wife pointed out that the delivery was likely to take place when we were away from home. I immediately emailed customer service and requested a short delay on deli... Ver más
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Consulta las opiniones de los clientes
Staff always really friendly and Jackie always goes that extra mile to make sure we have what we need. from alterative products. if possible to changing delivery dates when our computer does not allow... Ver más
For the second time in three years of ordering from Catering 24, there was an item missing. We were closed for maintenance so have only just realised that our last order was missing lids but the conta... Ver más
La empresa ha respondido
I called up catering24 as another supplier had sent me the wrong goods and had to wait 3-4 days for return and refund ! When I spoke to Hayley she quickly helped me find the items required and offer... Ver más
Información sobre la empresa
- Tienda de suministros para empaquetado
- también en la categoría
- Empresa de empaquetado
- Mayorista
- Tienda de suministros para restaurantes
Escrito por la empresa
Catering24 is a recognised national online distributor of catering disposables and have been serving the UK foodservice industry since 1992. A first and second-generation family award-winning business that has one of the largest ranges of stocked takeaway packaging, disposable cups and cleaning hygiene to name a few areas of our expertise. Our website displays live stock and we offer free next working day delivery for all orders over £100 in value, order before 9pm for same day dispatch. Catering24 have a dedicated customer service team on hand to support you in your product enquiries and customer support Monday to Friday. We have been known within the industry as the distributor that is There When You Need Us.
Información de contacto
Etiquette Park, Manners Avenue, Ilkeston, DE7 8FU, Ilkeston, Reino Unido
- 01159444434
- hello@catering24.co.uk
- catering24.co.uk
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Speedy communication and great delivery.
5 star service, excellent
Have used this company several times they have never failed five star service order today receive tomorrow no problems at all, just call to confirm. always polite helpful friendly. you could teach a lot of companies about customer service
Thank You Jackie!
Jackie in customer services is always so helpful and does everything she can to ensure we get what we need, thank you Jackie!
invoice query
I had an invoice query which was handled with professionalism, speed, and efficiency - 1st class service from Hayley - thank you!
A fast and efficient service
A fast and efficient service, helpful staff and a quality product. Covers all bases!
Great support from Hayley
Great support from Hayley. Our order was not delivered in full, she managed to sort it out for the later time on the same day. Fast and efficient. Thank you.
1st Class Service
I called up catering24 as another supplier had sent me the wrong goods and had to wait 3-4 days for return and refund ! When I spoke to Hayley she quickly helped me find the items required and offered me a next day delivery which was fantastic !!!
Thanks again Hayley what a superstar !
Quick, reliable
Quick, efficient, fantastic communication. That's what you need when you run your own business 👍
Hit and miss. Purchase with caution.
We're a new business and have been using catering24 for most of our packaging. I find their items hit and miss.
Their leak-proof deli pots are not leak-proof. One lot of cups looked plain white online but had green text on them. We've had espresso lids not fit cups (apparently our fault for ordering the wrong ones) and their 8/12 Oz coffee cup sleeves do not fit the cups we buy very well.
In spite of the above, most items work well for us e.g. salad boxes, greaseproof deli paper, twist handle bags....
However, although customer service is friendly and easy to reach, their return policy is ridiculous. They don't accept returns if the box has been opened (even if the contents are useless) and have tried to charge us shipping fees for returns.
I will be looking for a new supplier altogether as the above just does not work for us. Our business enjoys building good relationships with our suppliers and I find this particular one stressful. I recommend purchasing with caution!!

Respuesta de Catering24
Hayley from customer service is amazing!
Hayley from customer service has been really helpful every time I have a problem with an order or generally if I have an inquiry.
It always feels like someone is taking care of you, and values you as a customer.

Respuesta de Catering24
Very helpful with finding out and…
Very helpful with finding out and sorting what I needed.
Cannot fault the service
Cannot fault the service, first time using this company, had a query i messaged over WhatsApp, a few hours later it was answered and i placed an order, received the item the following day, will be using again and highly recommend!
Service Quality
Excellent service and Fastest delivery. Quality of the product is amazing
Catering24 great company
Use this company very often their products are always spot on and on time. Great service but not always the cheapest so I shop around as I am a very small business.
Excellent delivery and service
Excellent delivery and service, never had any issues using catering 24, highly recommend
Lynette has always been so helpful
Lynette has always been so helpful, had an ongoing collection issue (with courier not Cat24) and she guided me through with lots of cheer and goes above and beyond to get things sorted.
excellent service
Jackie has always been so helpful, organised and works at a fast pace.
thankyou for helping me with an order placed today!
Amazing service
Lynnette was extremely helpful and took my order and helped with getting my invoice to me straight away
Excellent customer service, so friendly and helpful
Excellent customer service
Excellent customer service, followed up our missing parcel promptly
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