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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Had placed a large order when my wife pointed out that the delivery was likely to take place when we were away from home. I immediately emailed customer service and requested a short delay on deli... Ver más

Valorada con 5 estrellas sobre 5

Staff always really friendly and Jackie always goes that extra mile to make sure we have what we need. from alterative products. if possible to changing delivery dates when our computer does not allow... Ver más

Valorada con 1 estrellas sobre 5

For the second time in three years of ordering from Catering 24, there was an item missing. We were closed for maintenance so have only just realised that our last order was missing lids but the conta... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I called up catering24 as another supplier had sent me the wrong goods and had to wait 3-4 days for return and refund ! When I spoke to Hayley she quickly helped me find the items required and offer... Ver más

Información sobre la empresa

  1. Tienda de suministros para empaquetado
  2. también en la categoría
  3. Empresa de empaquetado
  4. Mayorista
  5. Tienda de suministros para restaurantes

Escrito por la empresa

Catering24 is a recognised national online distributor of catering disposables and have been serving the UK foodservice industry since 1992. A first and second-generation family award-winning business that has one of the largest ranges of stocked takeaway packaging, disposable cups and cleaning hygiene to name a few areas of our expertise. Our website displays live stock and we offer free next working day delivery for all orders over £100 in value, order before 9pm for same day dispatch. Catering24 have a dedicated customer service team on hand to support you in your product enquiries and customer support Monday to Friday. We have been known within the industry as the distributor that is There When You Need Us.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

283 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(283)

16 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

5 star service, excellent

Have used this company several times they have never failed five star service order today receive tomorrow no problems at all, just call to confirm. always polite helpful friendly. you could teach a lot of companies about customer service

24 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank You Jackie!

Jackie in customer services is always so helpful and does everything she can to ensure we get what we need, thank you Jackie!

24 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

invoice query

I had an invoice query which was handled with professionalism, speed, and efficiency - 1st class service from Hayley - thank you!

14 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

1st Class Service

I called up catering24 as another supplier had sent me the wrong goods and had to wait 3-4 days for return and refund ! When I spoke to Hayley she quickly helped me find the items required and offered me a next day delivery which was fantastic !!!

Thanks again Hayley what a superstar !

4 de abril de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Hit and miss. Purchase with caution.

We're a new business and have been using catering24 for most of our packaging. I find their items hit and miss.

Their leak-proof deli pots are not leak-proof. One lot of cups looked plain white online but had green text on them. We've had espresso lids not fit cups (apparently our fault for ordering the wrong ones) and their 8/12 Oz coffee cup sleeves do not fit the cups we buy very well.

In spite of the above, most items work well for us e.g. salad boxes, greaseproof deli paper, twist handle bags....

However, although customer service is friendly and easy to reach, their return policy is ridiculous. They don't accept returns if the box has been opened (even if the contents are useless) and have tried to charge us shipping fees for returns.

I will be looking for a new supplier altogether as the above just does not work for us. Our business enjoys building good relationships with our suppliers and I find this particular one stressful. I recommend purchasing with caution!!

29 de marzo de 2023
Opinión espontánea
Logotipo de Catering24

Respuesta de Catering24

We're sorry you had a negative experience with us, we have noted your feedback and are committed to improving. Your satisfaction is our priority and we hope to welcome you back soon!

Valorada con 4 estrellas sobre 5

Hayley from customer service is amazing!

Hayley from customer service has been really helpful every time I have a problem with an order or generally if I have an inquiry.
It always feels like someone is taking care of you, and values you as a customer.

9 de marzo de 2023
Opinión espontánea
Logotipo de Catering24

Respuesta de Catering24

Thank you for your wonderful review of our Customer Service team! We look forward to serving you again soon :)

Valorada con 5 estrellas sobre 5

Cannot fault the service

Cannot fault the service, first time using this company, had a query i messaged over WhatsApp, a few hours later it was answered and i placed an order, received the item the following day, will be using again and highly recommend!

16 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Catering24 great company

Use this company very often their products are always spot on and on time. Great service but not always the cheapest so I shop around as I am a very small business.

16 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lynette has always been so helpful

Lynette has always been so helpful, had an ongoing collection issue (with courier not Cat24) and she guided me through with lots of cheer and goes above and beyond to get things sorted.

6 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

excellent service

Jackie has always been so helpful, organised and works at a fast pace.
thankyou for helping me with an order placed today!

1 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service

Lynnette was extremely helpful and took my order and helped with getting my invoice to me straight away

Excellent customer service, so friendly and helpful

31 de enero de 2023
Opinión espontánea

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