Cateringcentre Opiniones 

273
•
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Purchased table lights. Price, communication and delivery were all spot on. But, when 2 of the lights failed several months later (due to a manufacturing fault, beyond Catering Centre's contro... Ver más

Valorada con 1 estrellas sobre 5

I’m very disappointed with my experience. I received my order damaged twice, and unfortunately I did not receive any compensation for either issue. Please take more care with the packaging for fu... Ver más

Valorada con 5 estrellas sobre 5

Great range of products at competative prices. My order was placed and processed in minutes with delivery received the following day - that's what you call service, this family run business beats the... Ver más

Valorada con 5 estrellas sobre 5

The 5L Buffalo Sauce Dispenser is a great addition to any busy kitchen. The large capacity means fewer refills, which really helps during peak times. It’s easy to use and dispenses sauce smoothly, all... Ver más


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

273 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 5% de las opiniones negativas

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3,5

Todas las opiniones

(273)

52 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

FAKE, I would give No stars if I was able…

I would give No stars if I was able too.

I'm not a person to write a review usually but this needs to be put out there as looks like they ripping all people off...

Ordered a Blue Seal Pasta Cooker for £2676.00 on 4th August 2023, received pro former automated.

No emails since, you send a email, get automated email saying they contact you in 24hrs, get nothing back.

Can't contact them on the phone at all, just rings out all time, tried about 100 times, easily.

Went to address advertised on web and companies house, company number 12355412, the address exists but company doesn't, must be a mail forward address, no warehouse and no one in area who we asked knows of the company, a warning on companies house too for compulsory strike off Nov 22 but was confirmed Jan 23.

Have raised to fraud team at bank as cannot get money back from company as no communication in 1 month and there is just no way of getting hold of them.

Just tried 1 last time before filing this review at 10:59 01/09/2023 and again no answer.

Can not get hold of this company, Fake, Scam.

Avoid at all costs...

Edit 16:15 04/09/2023
Company has responded to review after posting and they have emailed us regarding Item now being back in stock for delivery or a refund, I emailed back today, waiting a reply, will keep posted here how get on.

1 de septiembre de 2023
Opinión espontánea
Logotipo de Cateringcentre

Respuesta de Cateringcentre

Hi, thanks for review. We understand your frustration with delays. I assure you we are not a fake or scam company we process around 1500 orders a week. Unfortunately some items are delievered direct from the manufacturer like this item being a Blue Seal, and sometimes these items do come with longer lead times. I will arrange for one of my colleagues to email you know and cancel this order for you and provide a full refund. Since you don't want to wait. Thanks a lot.

Valorada con 1 estrellas sobre 5

Honestly worst company I have dealt…

Honestly worst company I have dealt with. Customer service lacking. Placed an order, no update on delivery after 2 weeks. I have to contact them for an update, blamed it on delivery company. Then partially received order, and all plates were damaged. I then had to return all plates, customer service initially wanted me to pay for return. Still waiting on refund to this day and no response from company. I will be contacting TSS if no refund received today.

Edit: received refund day after posting review.

21 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered for the first time via…

I ordered for the first time via catering centre webpage and my item has been delivered as promised the next day. I am well pleased with their service. Highly recommend them

10 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Read the reviews after ordering and…

Read the reviews after ordering and thought oh no here we go as needed the order asap . Ordered on a Saturday night and arrived parcel force Tuesday. Amazing but also the product is far superior than expected and good value

8 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

We place a order 14/7 and still didn't…

We place a order 14/7 and still didn't waiting..
19 of August, Im still waiting the delivery, never arrived, Parcel force tracking said that was damage in transit. Please proceed to refund

1 de agosto de 2023
Opinión espontánea
Logotipo de Cateringcentre

Respuesta de Cateringcentre

Carla, thank you for providing further information, looks like Parcelforce have attempted delivery a number of times on the 17/7/2023, 18/7/2023 and the 19/07/2023 then it was returned to us and then re-sent again 25th. Please check tracking link https://www.parcelforce.com/track-trace?consignmentNumber=SK9045769&trackNumber=PBSK9045769006 we will request to re-deliver one more time. Thanks.

Valorada con 1 estrellas sobre 5

Scam. Use Nisbets

UPDATED: They can take the time to reply to a bad review and say that they've issued us a refund but we haven't been notified of this refund or about these warehouse issues? They're cleary screening calls and emails. If it's a warehousing issue then why are you having issues replying to customers? I definitely FEEL SCAMMED when I hear nothing back and also haven't been notified of this refund you've supposedly issued.

Scam? Or did everyone working there just disappear simultaneously?

Placed an order 19th of July and have only had one email confirming they've taken my money, and only one more since asking if I'd like to buy more?

Why would I buy more from a company that hasn't even delivered what I ordered on the 19th of July and it's the 31st now?

Have tried email, webchat, phone and heard nothing back. Still down £400.

31 de julio de 2023
Opinión espontánea
Logotipo de Cateringcentre

Respuesta de Cateringcentre

Hi Amelie, I assure you we are not a scam, unfortunately we had some supply issues with one of our warehouse from the 20th July that caused delivery issues. We have informed customers via email. I can only apologise for the delay but deliveries have resumed as normal. We apologise again for any delays. But I believe you have cancelled your order and a full refund has been issued. Thanks again.

UPDATE - Hi Amelie, thank you for your update. As you can imagine we have over 5000 orders per week, if there is an issue in the warehouse like this, which is out of our control, it will take time to answer all our customers. We can only apologise for the delay again, and a response to your order, refund and email was sent yesterday via email, please check your inbox, spam or junk folders. In any event, a refund has been issued and your order was cancelled as per your request yesterday. Hope you have a lovely day.

Valorada con 4 estrellas sobre 5

*Edited review *Happy to change my review when I can…

After initial communication problems regarding my order not arriving and being unable to make contact via phone, email or live chat I feared the worst....
I did eventually manage to contact them via Google chat, after this I was immediately reassured that there was an issue in the warehouse and my order was currently being processed. I was email regular updates and tracking information from this point and received my order 3 working days later.
Everyone runs into a few "issues" at times, while communication is lacking my order is perfect and far cheaper than other websites.

30 de julio de 2023
Opinión espontánea
Logotipo de Cateringcentre

Respuesta de Cateringcentre

Hi Lizzie, we apologise for the delay, as discussed we had a supply issues with one of our warehouses which caused delays from the 20th July. All issues have been resolved and deliveries are back to normal, I believe your order should be with you today/tomorrow. We apologise for the delay.

Valorada con 5 estrellas sobre 5

All good!

Easy ordering process, quick delivery of sturdy buckets. What more could you ask of a company!

29 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible company

Terrible company! They wasted my time and money. Avoid them at all costs. Complete lack of professionalism and customer service.

9 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

A disgraceful company to deal with

Having supplied a Dualit toaster for a letting cottage,which after 3 weeks did not work, The Catering centre refused to replace or repair it. The reason they gave was that it was being used in a commercial environment.
The company, after 6 calls,cannot be contacted by phone and only after a week did they email to say that I should contact the manufacturer. I would advise
anyone contemplating dealing with this company to beware

8 de junio de 2023
Opinión espontánea
Logotipo de Cateringcentre

Respuesta de Cateringcentre

Hi Gisela,

Thank you for your review. Firstly, this item was not purchased 3 weeks ago it was delivered on the 15th Feb. Nearly 4 months ago. ??

Secondly, we did not refuse to replace or repair, it was Dualit who provide you with the warranty refused to repair or replace. When you purchase an item from Catering Centre or anyone else when the item is made by a reputable manufacturer like Dualit it comes with the retrospective manufacturers warranty. We sent all your details to Dualit and it was them who refused the repair.

- Below is exactly what we received back.

Good afternoon,

I am emailing you regarding your Dualit Lite Toaster 2 Slice Black (No Commercial Warranty).

As the unit comes with no commercial warranty, and it was delivered to and is being used in a commercial setting, this unit does not have any warranty with it.

In light of this, I have cancelled the collection and repair, and you can contact Dualit directly to organise an out of warranty repair.

Dualit - 0129 365 2500

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