Cateringcentre Opiniones 

273
•
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Purchased table lights. Price, communication and delivery were all spot on. But, when 2 of the lights failed several months later (due to a manufacturing fault, beyond Catering Centre's contro... Ver más

Valorada con 1 estrellas sobre 5

I’m very disappointed with my experience. I received my order damaged twice, and unfortunately I did not receive any compensation for either issue. Please take more care with the packaging for fu... Ver más

Valorada con 5 estrellas sobre 5

Great range of products at competative prices. My order was placed and processed in minutes with delivery received the following day - that's what you call service, this family run business beats the... Ver más

Valorada con 5 estrellas sobre 5

The 5L Buffalo Sauce Dispenser is a great addition to any busy kitchen. The large capacity means fewer refills, which really helps during peak times. It’s easy to use and dispenses sauce smoothly, all... Ver más


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

273 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 5% de las opiniones negativas

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3,5

Todas las opiniones

(273)

52 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Advice! ! Don't order from this place

Extremely bad, extremely rubbish, If you want to pay for something rather than a disgusting experience, it's best to avoid this site. They never reply to the online form or information, and only verbally indicate that the refund is in progress, but never send you an email to prove it. Because the oven I ordered took longer to deliver, I chose to get a refund instead of replacing the oven they recommended. Now they never answer my calls or any messages related to my order number. I will choose to call the police and submit any recorded communication evidence to any prosecution platform in the near future. The disgusting part is not that they won’t refund, but that their scam will delay our own plans.

1 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was looking for a particular tray…

I was looking for a particular tray that we'd had for quite some time that had worn out and I didn't want to use it any more. Well! the Cateringcentre have everything you could possible want or ever need in the way of food preparation and a whole lot more.
Give them a try you won't be disappointed.

22 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Alcohol Gel

Looking for Alcohol Gel I were, trolling through the web & hitting high prices.

Then I discovered a bargain from a website I never heard of. Catering Centre jumped off the page with an absolute bargain. I bought 4x 5l of much needed Alcohol Gel with a very reasonable delivery charge. From clicking the item to delivery of order 5 stars. Highly recommended.

8 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, after searching about there price was by far the cheapest. No problem from start to finish, would recommend there services

28 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid this company at any cost (no chance to upload photos as proof but i will try on google. If you will search it on google maps is: Restaurant Projects Ltd)

If I have a chance, I would place a -5. So starting from the beginning: First on their website says that you will receive the product in 10 days, but after I made the payment and sent an email with payment confirmation, I had no reply until I began to email them which was unsuccessful. Every time you have an auto-reply saying that they would return in 24 hours, you will wait two weeks and still no reply, so that's already 14 days lost and no even confirmation that the order is being processed. Second, when you try to call them, they hang off to you. Only in one attempt to contact them, I had to call 40+ times (this is not an exaggeration) in one hour until some of them got pist off and replied in a very unpolite manner. After some excuses that they had problems with production, they said I would have my product in 4 weeks which is already around 8 weeks lost. Third I will go straight to the end. After 3 months roughly of waiting for my product, I requested a refund and they started to ignore me entirely In the end I had to raise this issue with my bank, and only after another one month I receive my money back.
I'm not sure if this company is a scammer, but definitely avoid it at all cost. Take any reputable company which is 10% more expensive, but at least you know that you will have your product on time.

7 de julio de 2023
Opinión espontánea
Logotipo de Cateringcentre

Respuesta de Cateringcentre

Hi Dmitri.
First and foremost, I would like to clarify it did not take that long "3 months for refund".
I have looked into the order, you ordered on the 4th July.
The item does not specify on our website that it will be delivered within 10 days.
The item in question Unox Convection Oven has a clear stock status of Available for Back Order.
When you purchased this, we notified you by email that the oven will take 4 weeks to arrive from Unox. This would have been the same wherever you purchased the item from. It is a direct item from Unox Italy.
Once you instructed us you didn't want to wait a refund was initiated.
Since you paid by Bank Transfer and not card. These refunds take between 10-14 days as we have to make the refund through our banking system.
Additionally when refunds are made via bank, our banking system only allows to make payments via Confirmation of Payee. The information from what you supplied on order and then via email where two completely different names and therefore the bank could not authorise the payee. We therefore had to make this manually which in turn added additional time.
The refund was processed via your bank on the 14th August. However, we don't have the date to which your bank accepted the payment.
These are the difficulties when paying via BACS as it requires precise information for it to be processed accordingly and sufficiently. Giving the name was completely different this caused the delay.
Kind regards
Catering Centre.

Valorada con 5 estrellas sobre 5

First time I had used Catering Centre

First time I had used Catering Centre. There prices were very good and the goods were delivered on time and in excellent condition. I bought jugs and none were damaged. I would definately consider using them again.

20 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I arranged a return for a product which…

I arranged a return for a product which I ended up not needing and sent it back 'signed for' with royal mail after getting an RMA number and return address from catering centre. The royal mail tracking says it was received and signed for on the 22nd November, it is now the 29th of November and I have only just heard from them after I have emailed them the other day to see what was going on with my return. They have said that they have not received the return and I have had to send them proof of me sending it back, which is not a problem but after seeing it was delivered back to them over a week ago and then them claiming it hasn't been received, on top of that no one ever answers their phone so you have to wait up to 24hr for a response. This is not the kind of experience you need as a small business owner as money is needed to buy suitable equipment

29 de noviembre de 2023
Opinión espontánea
Logotipo de Cateringcentre

Respuesta de Cateringcentre

Hi Tom
Thanks for review.
I am afraid when sending returns the whole process can take anything from 10-14 working days.
This time of years especially the warehouses are busy so could take longer.
Thanks again and have a lovely day.

Valorada con 1 estrellas sobre 5

Bad customer service

Bad customer service. Nobody pick up the phone.

20 de noviembre de 2023
Opinión espontánea
Logotipo de Cateringcentre

Respuesta de Cateringcentre

Hi Louise thanks for review. Our phone lines can be extremely busy in the mornings especially this time of year. You can also reach out to us via email and we chat.
We are sorry we couldn't get to your call earlier.
Thanks again and have a lovely day.

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